Reviews for Alamo in Myrtle Beach
- All reviews 100%
Based on 87 reviews
12 Jan 2018
Charged for no reason
Cons: That I was charged on accident for a rental I didn’t rent and the hassle I had getting the car. Was charged 450$ and didn’t even rent a car. Ridiculous .
24 Dec 2017
Pros: Very easy pickup and drop off. Both gentlemen were friendly and helpful.
Cons: Upon inspection at pickup there was garbage in the trunk. A large box and a bag of household garbage.
14 Dec 2017
First car problem
Pros: Mini van was roomy
Cons: First car had a service light on an I had to return it. Second car had a broken windshield wiper on the back window.
4 Dec 2017
Pros: Price and cleanliness.
1 Dec 2017
Great car, low rate, fast service
Pros: Friendly staff. Check in was quick, car return was quicker.
30 Nov 2017
Loved the car and we are thinking about buying one now
Pros: Looks - it drove great- liked back up camera - we were calling it out Storm Trooper since it was white and the front looked like a Storm Trooper from Star Wars. Very quite too. Just loved the service Alamo gave us and the wonderful car !!
26 Nov 2017
Do not return the car 1 minute late or you will pay BIG
Pros: Easy drop-off at low volume store.
Cons: Loyal Alamo customer (err...I was). ALWAYS returned vehicles hours before they were due - sometimes up to 12 hours early on long term or when flying. This rental was a one-way on Thanksgiving weekend. We were in traffic 2 hours due to an accident caused by some numb nuts who was pulling a homemade trailer with his 1980-something beater on I75...you know the story. I was 47 minutes late returning the car to a location that had plenty of cars so they were not waiting for mine for another customer. I was charged $34!!!! Pathetic!
24 Nov 2017
They tried to charge me more than reserved price
Pros: We reserved an economy vehicle, when we arrived they offered us a minivan or a pick up. I had no problem with this, but apparently this messed with our fuel budget. We chose the minivan, plenty of room. Very clean. Drop off was easy.
Cons: We reserved a economy for a particular price through Kayak.com. When I arrived to get the car, the total price was almost $60 more than what I had reserved online. When I told the representative, he told me I had to produce proof. I am not accustomed to making a purchase and than having to prove myself. Very off putting. I had to have my wife go in once we found the email to get a refund because I was so upset with how I felt like I was being swindled. They gave her the refund, but how many customers unknowingly are charged differently???? I probably will NOT use Alamo again.
19 Nov 2017
Pros: Easy pick up. Easy booking. Friendly staff!!
15 Nov 2017
A pleasurable experience
Pros: The people were efficient and most kind
12 Nov 2017
Pros: Car was clean and perfect for our needs.
1 Oct 2017
Good luck finding things
Pros: Paperwork at car desk was reasonably quick even though lines. Staff here was efficient and very pleasant. On line booking was good
Cons: Signage to get you to car was either non existent on poorly place. Most of the other rental areas had their aisles and car spaces on signs posted by cars. Alamo painted on the ground like you were supposed to know that. All the time I wandered around looking for it two old guys under a tent sat in their chairs and no assitence. Not busy with other customers just no desire to help anyone. So after walking all around I walk back to them ask they point to the ground lettering. Off I went everyone had said yo check for scratches for which there were several so I walk back they tell me to drive it to them which I did while they sat I drive back they keep sitting once I get out out walk over hand them the paperwork then he gets up up comes over marks the 3 locations and goes sit back down. Signage getting in and out of rental car area was very poor. I am a older guy myself but if you are working in customer service means servicing the customers not sitting down doing nothing till a customer hunt s you down. Car return exactly the same maybe those guys are stuffed and just placed in their lawn chairs. I really can't remember when I have had such totally disinterested staff at a retail oriented facility. Totally unbelievable.
13 Sep 2017
Reserved a pick up truck, did not get it !!!
Cons: I reserved a four-door pick up, that's what I need. Set my reservation for months in advance showed up at the counter and they did not have a pick up had to take a SUV which did not hold all my luggage .this was at Myrtle Beach golfers with golf travel bags and didn't even get a discount on my reservation
12 Sep 2017
Pros: The people were friendly and curtious.
Cons: The long drive to pick up the car.
2 Sep 2017
Pros: Fast check in and check out
Cons: Price was a little high
1 Sep 2017
Pros: Alamo is a 2 minute walk from MYR airport!
Cons: They did not have a four door jeep wrangler availabe.
26 Aug 2017
Waited over an hour, paper work was wrong and almost made miss flight
Cons: Everything else. They gave me an SUV, which I did not want but they said no other car was available. I had a long drive and the cost of gas was outrageous.
23 Aug 2017
Cons: Car had trash in floor and in passenger seat. Exterior winfows were so dirty you could see out them. Very disappointing for the amount of money we paid. Car was listed for 5 passengers, but it was a tight fit in the backseat for 3 people.
20 Aug 2017
Pros: Service is quick , people were very pleasant, and my Juke was amazing .
Cons: Everything about rental
6 Aug 2017
Pros: The car had poor pick up, tires had trouble gripping road. Radio would go out leaving us with difficulty using maps.
2 Aug 2017
Decent car rental at MYR
Pros: Fairly quick and easy pick-up, extremely fast and easy turn-in - on the airport at Myrtle Beach (MYR)
Cons: Rep at check-in pushed rental car insurance with fear tactics, Web site quote did not include airport fees & taxes for rental - which were _significant_!!!
23 Jul 2017
Great deal for a Great car.
Pros: Brand new Expedition. Awesome service.
17 Jul 2017
Pros: Great customer service. Very quick and friendly
16 Jul 2017
Pros: Processing was very quick both in/out, good price.
Cons: Vehicle had 1/4 tank on pickup prior to longer trip.
4 Jul 2017
Just dropped the car off
Pros: Just dropped the car off, so not sure.
Cons: Just dropped the car off, so not sure.
30 Jun 2017
Pros: Easy pick up and drop off
Cons: Jeep Patriot is a terrible car
25 Jun 2017
Pros: Was a bit pricey for 2 day rental
24 May 2017
Cons: Easy and great service. No extra charges good service. Happy camper.
4 May 2017
Pros: Easy drop off location to find.
Cons: Return attendant did not have much of anything on hand to clean the vehicle. I'm not sure where/when or at if all the cleaning process takes place.
25 Apr 2017
the good and bad
Pros: the price
Cons: The van was dirty and had small amount of blood on the drivers inside door.
24 Apr 2017
They gave me a pickup truck
Pros: The checkout process at the airport was quick
Cons: I am a 31 year old woman, 5 feet 6 inches. There were very few options when I reserved the car and the summary of a managers special suggested a crossover as the biggest possible vehicle. They gave me a huge pickup truck. I had to pay an extra $80 to put my boyfriend on the policy because I could never have driven that thing myself.
20 Apr 2017
Pros: Finally a rental that didn't have the slight odor of smoke. We got a brand new Jeep Liberty (wish it was a regular jeep that we could have taken the top off). The first car the buckle wouldn't work but they immediately swapped it out for another, this one with leather. Great vehicle for the family.
14 Apr 2017
Pros: It was quick and easy, we were in and out. Return was just as good. Customer service was very friendly and helpful.
Cons: I was disappointed that the car was lacking a few options that I expected to have. But overall it had the basics that we needed.
1 Apr 2017
Pros: clean, convenient
3 Mar 2017
Not a great way to start your vacation
Pros: The pickup location was very convient.
Cons: Rude costumer service. Snarky comments from one staff member. I found it rather shocking. No return instructions verbally. I think the man was having an angry day. Strangely you get two keys that are large and bulky and you are not able to separate them . I asked abut it it at check in when I returned the car and this is just how they do it. If you lose one key, you have lost both.
23 Feb 2017
Fast and friendly!
Pros: Dropping off the vehicle with Alamo was super easy and took about 2 minutes! Totally hassle free process. I'd recommend Alamo to anyone comparing different car rental services.
9 Jan 2017
Pros: We had a small mix-up with the reservation but the manager was super nice and accommodating. They also knew I was driving far so they helped me choose a great gas mileage vehicle that had a USB plug for my phone for navigation. Would absolutely use Alamo again!
2 Dec 2016
Cons: A slight smell of stale cigarette.
23 Nov 2016
Pros: It was fast and an easy return.
7 Nov 2016
Pros: New vehicle. Performed well. No problems with it. Service desk reps were excellent at pickup and dropoff.
Cons: I had requested a RAV-4 but got a Jeep Compass. It's noticeably smaller, and created problems for us with the small interior and very limited luggage room. Disappointing.
19 Sep 2016
Fast and friendly!
Pros: It only took a few minutes to drop off my rental, which didn't cut the time I needed to catch my flight at all. The representative at the desk was very friendly!
25 Aug 2016
Pros: the car was very nice and drove really good the space the car had was more than enough
Cons: The A/C would stop working about every half hour and i would have to shut the car off and then back on to get it to blow cold air again. This being in the middle of summer was a long 8hr drive
29 Jul 2016
Rude, unfriendly employees
Pros: Car was fine
Cons: Female employee at desk was rude, condescending and just generally created a sour environment for us to start our trip. Car had scratches all over it and when I asked outside employee to document (as they clearly state I'm supposed to do) he was super annoyed to have to do this. Car was fine and price was great but would def use a different company next time. Not a great way to start a vacation after getting off the plane excited and happy.
25 Jun 2016
Pros: Myrtle beach airport is terrific you are in and out
Cons: Good the clerks at least crack a smile?
2 Jun 2016
Quick pick up and fast dropoff
Pros: No time wested to pick up the car and more importantly to drop it off.
9 May 2016
Pros: Very easy, no surprises, and a great deal.
Cons: Can't say anything bad!
9 Apr 2016
Pros: Easy. Point A to point B. Great service!
30 Mar 2016
Cons: I would have having a lumbar support for my back when riding a long distance. I also would like to control the rear view side mirrors from inside the car
29 Dec 2015
Pros: fast and courteous.
21 Dec 2015
Excellent customer service
Pros: I rented a car in Myrtle Beach. Unfortunately the cig lighter didn't work in The VW Jetta, so I was unable to charge my cell phone / gps. I ended up having to exchange the car in Fayetville, NC before continuing my journey to NY. I was quickly given another vehicle free of charge. Later on my trip, I realized I had forgotten by Ipad in the Jetta. After calling Alamo In Fayetville, my iPad was safely secured in their safe. They had far exceeded my expectations with me receiving my personal items as well as a value for my money.
13 Nov 2015
Pros: great gas mileage car was clean
Cons: the back support in the drivers seat was leaning towards the back the lever was broken so I couldn't straighten the back support upright very uncomfortable driving