No sure why we c were delayed.
Delayed flight, no explanation as to why. Took too long to Exit plane! One would have thought there would have been a rush to get us off…🤷♀️
Old plane. Delayed but no apology. Not great
When we checked in at Calgary- there were only 3 people intially. Then, 2 left and only 1 old man was left. He tried to move through the line, but could not clear us fast enough. About 50 people were stuck and not able to get boarding passes or luggage checked. We missed out flight. The scene was chaotic. Then, those of us who missed the flight were not able to get help as he was now trying to get the next people on the SLC flight through. We were so upset. Poorly run.
Baggage delayed even though both the flights were delayed.
Cons: "Boarding crew not very friendly"
Pros: "Entertainment selection was nice."
Pros: "No food, late by hour"
Pros: "Awesome crew"
Cons: "More room"
Pros: "Nice short flight, crew was nice."
Cons: "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"
Pros: "Good snacks, comfortable flight."
Pros: "Amazing Crew and had a real airplane to ilm for a change!"
Cons: "Safe and happy travel!"
Pros: "Not much I liked"
Cons: "The crew were the worst Delta crew I’ve ever had. Sat 1st class and waited 1 hour from sitting in my seat untill I was offered a beverage. Asked for a snack and was told to wait until the basket was brought around, 20 minutes later. Asked for coffee, it was terrible and served with attitude."
Cons: "We were already very delayed, the flight crew was not nice"
Cons: "Notify the delay quickly"
Pros: "small and uncomfortable"
Cons: "respectful size seat"
Pros: "boarding was on time"
Pros: "We eventually arrived"
Cons: "Then, in Atlanta, the flight was delayed 3-4 times, and our departure was more than an hour late. Overall, not one to be proud of, Delta"
Pros: "Quick deboarding process. Attendants also wonderful. Diverse staffing. Attendants were friendly and helpful."
Cons: "Bumpy flight. But it was a short flight and they tend to be bumpier."
Pros: "left on time and arrived early"
Cons: "no legroom even in first class."
Pros: "The movie selection was good"
Cons: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."
Pros: "The Delta service desk was great! We wanted to get an earlier flight home and the Delta Rep got us on standby quickly and with a smile."
Cons: "Some chaos getting on the flight. The area they have set up for the different sections to wait before getting called weren't marked very well so everyone was bunched up and confused. Once they started calling the sections it was fine. Not sure why they even had the marked areas."
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Cons: "Crew was grumpy and Curt. Seats still smaller than a kindergarten class, and didn't even serve water."
Pros: "They waited for me as I was late"
Cons: "My suitcase was damage"
Pros: "They were quick and efficient."
Cons: "The flight was delayed for 4 hours."
Pros: "1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates"
Cons: "1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety."
Pros: "Flight was comfortable and the crew was professional and friendly."
Cons: "1 Entertainment system was not working correctly. It shut down twice during the movie. I had to re boot the system twice."
Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"
Cons: "Paid first class. Got served after people in coach."
Pros: "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
Cons: "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."
Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."
Cons: "The flight was OK."
Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"
Pros: "Free meals and entertainment"
Cons: "Can someone please improve airline food?!"
Cons: "Nothing. Delta is the best airline in North America"
Cons: "Paid $28 for a Wi-Fi package that didn't work. No refund...."
Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"
Cons: "There was a kid screaming on both flights and t was not a good time"
Pros: "For once the food was good"
Cons: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."
Cons: "One hour late after a stay over already 4 hours."
Pros: "Decent food . On time arrival !"
Cons: "It was fine"
Pros: "Good flight, professional people."
Cons: "The handle on my checked bag was broken when I got it at immigration. Not sure why they pulled out the handle since it was retracted when checked in."
The flight was delayed and then canceled due to weather or traffic issues. I wasn't given a clear reason. We were not given a voucher to stay at a hotel either. They said it didn't qualify as a reason to give one. It wasn't my fault it was canceled. I will not use America Airlines again unless I have too.
No gate to deplane upon arrival. We waited over 30 minutes AFTER landing to get to a gate. This was after the flight was already delayed by an hour. Terrible airport ops!
American's movie selection is not great and the user interface for selecting a movie is really not easy to use.
We were delayed for 2 hours and 30 mins. Ridiculous
Cons: "It sure what could have been better other than all bulkhead seats are terrible for taller people."
Pros: "Equipment issue. Delayed"
Cons: "No failure, more constant communications."
Cons: "The crew’s attitude. Forcing me to check my bag when there were plenty of spots overhead. Telling me my carryon, which fits perfectly under the seat, isn’t allowed to go under my seat. The crew and gate attendant were rude. Poor service. Poor flight."
Cons: "I requested for wheelchair die to my knees problem, but there was no wheelchair for me at Narita and Bangkok."
Pros: "Left lake but still made it on time"
Cons: "Aircraft was hot. I volunteered to check my carry on and on other airlines they’d let you board early but the lady just made excuses. It’s fine if that’s policy but I don’t appreciate made up excuses."
Cons: "Never made it. Stranded at LAX."
Cons: "The WiFi to work."
Cons: "Not get delayed. Don’t make me check a bag that clearly isn’t oversized"
Pros: "The crew were great and the flight was quick."
Cons: "The blankets are really thin and so we were cold. They do not offer eye masks anymore. So sad"
Pros: "We arrived on time"
Cons: "Didn’t do beverage service and had to sit on the tarmac for a while for a maintenance issue before take off"
Pros: "Food was so so on board BA flight"
Cons: "Personel of BA in general very arrogant and think they rule"
Pros: "Appreciated the friendliness of the flight crew, compared to two other international flights I have taken in the past year and a half on other airlines."
Cons: "Cramped seating, as I suppose is the norm on most airlines nowadays. But feels torturous on a long flight. Also, had to pay extra to choose seats. I think that’s outrageous."
Pros: "The flight attendants were extremely helpful and kind"
Pros: "boarding and checkin bags"
Cons: "Co-pilot didn’t Board the plane and flight got delayed for 2 hrs. Most probably AA knew that co-pilot didn’t arrive and they still boarded everybody only to be left stranded on tarmac. that’s totally unacceptable. And we all could have waited in the terminal. Hope they fix that problem for future purposes. Similar major delay by 6 hrs with a previous travel and they finally cancelled the flight. It’s just getting worse with AA delays."
Pros: "Crew was nice and accommodating, and movie selection was great. Flight got was smooth, too."
Cons: "The Tiny seats. I’m smaller (5’7 135 lbs) and was sitting next to a regular sized man (6’ 175lbs) and we had no room."
Pros: "They let me sleep"
Cons: "Not enough food options"
Pros: "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."
Cons: "Taxied for two hours, then returned for fuel and discovered an engine problem. Had to change aircraft. No food or entertainment system."
Pros: "From madrid foto Charlotte everything was excellentm"
Cons: "From Charlotte to miami they made me wait more than an hour for my luggage because they sent mine on another flight"
Pros: "Good movie selection, there’s new titles available to see and it’s perfect for flight time from Denver to Dallas"
Pros: "On time and quick."
Pros: "Decent boarding group, same snacks, same flight attendants (who were very nice)"
Cons: "My only gripe is that paying for an assigned seat is only allowed 48 hours before takeoff and costs at least $30, twice what Spirit charges to allow you to select a seat during booking, so it is worse. No one watched us to ensure that we didn’t use the overhead bins (a stipulation of the fare) but we did comply anyway. We chose to take our chances and were assigned seats at the gate 16 rows apart and both in the middle seat."
Pros: "It was generally ok"
Cons: "The tourbulance was crazy The fact I received my bag in Sacramento and it was damaged upset me a lot"
Pros: "The fact that the plane landed."
Cons: "American Airlines is running neck and neck with United, competing for the world’s worst airline. They have crammed so many seats onto their planes that I’m surprised it isn’t a health hazard. I was in an aisle seat and every time I started to fall asleep, someone going down the aisle slammed into me, making any sort of rest impossible. And the flight attendants had the typical U.S. flight attendant perma-rage, of course. I feel sorry for them, underpaid and overworked, but always p***ed off. Anerican Airlines needs to look at Emirates and other non-U.S. carriers to learn how to treat their passengers."
Pros: "everything was smooth"
Cons: "Nothing bad about the trip"
Pros: "Í like al the fligth ."
Pros: "It was a fabulous ride, with personal entertainment centers, fast service -"
Cons: "unfortunately just one exit , so took forever to exit the plane but otherwise great."
Pros: "The flight was ok with no issues once we were in board"
Cons: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"
Pros: "Ended up being American Airlines not Finair. Great 788 felt like the shortest trip to Dublin I've ever had."
Cons: "Although not the worst food I've had on planes it certainly left room for improvement."
Pros: "Crew was very friendly. On time departure and landing."
Cons: "No individual entertainment screens so only one entertainment choice and screen was too far away. At the same time, flickering light from screen was distracting on a red-eye flight where people want to sleep -- better to not have entertainment at all."
Pros: "Nothing at all"
Cons: "Never should have been on this later flight which also took off late. And I don't even know where my luggage will end up. I should get an apology and cash for my troubles."
Pros: "Flight was on time"
Cons: "Since we have an AAdvantage CitiCard and are AAdvantage members, it is disconcerting to have to claim your privilege of 1 free bag and priority boarding each time. This is embarrassing at the gate especially since it looks like we are cutting the line. What good is this "privilege" if you have to assert it every time or hold a credit card in hand with your carryon and boarding pass. This should be included in our ticketing at the time of purchase and upgraded on our boarding pass if we use the damn card for the purchase. It is now not a "privilege" but an inconvenience."
Pros: "Roomie seat"
Cons: "Made me Put my purse in back of plane"
Cons: "I did not like that the airline would not give a seat on an earlier flight so that I would not have to spend so many hours in the Chicago O'Hare airport. I did not like that the airport only allowed me thirty minutes of access to the internet. As a result, I could not work while I had to wait for my flight. Finally, I did not like that the airline lost or delayed my bag."
Pros: "I loved not having to change planes."
Cons: "It was VERY cold on the plane."
Pros: "Economy seats were comfy Free movies"
Pros: "Courteous crew"
Cons: "The plane was tiny and old"
Cons: "Would not check bags through to final destination. I had to puck up at baggage claim and clear customs, and recheck bags through a 2 hour + line at ticket counter."
Pros: "Good flight. Arrived on time"
Cons: "Jet bridge was broken and needed repair. Delayed departure."
Pros: "I didn't like anything"
Pros: "Service was excellent! Captain and crew were amazing! Flight was comfortable and clean! Food could be improved a little. Arrived a head of schedule! Yippee!!"
Cons: "Checking one bag took 30 minutes. Very stressful"
Pros: "Not a good experience so nothing"
Cons: "AA failed to allow me to check in at initial arrival in Grande Prairie airport so I had to rush to get a boarding pass in Calgary where the AA agent told me it was not an AA problem and sent me back to WestJet. WestJet discovered that it was an AA problem and returned me to the AA counter where it was resolved. Then I had to rush to catch the flight and missed any opportunity to have a decent lunch between flights. Then there was no food offered on the AA flight to Dallas."
Cons: "Crew was grumpy and tired! No energy. Plane was hot no AC when we boarded."
Pros: "Liked that they let me carry on my luggage and put it in the overhead instead of making me check it like they did on the flight from Myrtle Beach to Philadelphia."
Cons: "Would like the "whole" can of soda."