Elevators worked well
Hallway between rooms had a lot of dirty dishes left out from room service. Some overnight.
My wife and daughters raved about the place
My wife and daughters raved about the place! Book this for my wife and daughters on a long trip and they loved it the indoor pool the hot tub the snack bar that had sushi available breakfast Wi-Fi total package
Great location bathroom had issues
Great location and friendly staff
Our bathroom had a sink that would not drain, a loose toilet seat and bathroom floor that had crayons from prevoius guest on it. We brought this to the attention of front desk staff and it was fixed the next day.
Not that great
It had a fairly nice bathroom, nice shower. Bed/mattress pretty firm which I like. Decent sized flat screen TV.
Pool a little too small and not deep enough. Hot tub ok, but couldn't get the jets to come on. Wife had some back/hip pain after sleeping on mattress.
Place is a total shit stack. It would be better suited to have the facility pushed over and have a modern version built.
Low price, courteous staff,
Heavy area traffic is not conducive to pedestrians wishing to walk to Uptown. Its not far, but a lot of lights and 6-8 lane highways to cross. No pool (but we knew that), loud and off-key band in the lobby lounge at check in. Worn side chair in room, dirty/worn elevators. Hung the do not clean sign but the housekeeping staff came in anyway. Nit picking really, as we pretty much got what we expected from an older Sheraton-run property.
Great staff, but rooms should be cleaner
I loved how friendly and accommodating the staff was. They were welcoming of me and my two young children (and dog).
The rooms could be cleaner. The carpet was stained and it made my infant dirty when he crawled. The tub wouldn't drain properly, so we got to shower in standing water. Also, there was used soap left in the shower, along with shampoo and conditioner. One of the main reasons I picked the Sheraton was because they have cribs available. They did not. My infant had to sleep on the floor on some blankets. I couldn't have both my kids in bed with me, as I only had a queen.
Location is good and overall clean but small rooms.
They put us in the wrong room when we checked in so we had to go back to front desk. It was about 9:30 pm. Put all 4 of us in room with one bed instead of two queen beds.
EVERYTHING WAS GREAT! I LIKED THAT THE MALL WAS RIGHT ACROSS THE STREET. THE STAFF WAS AMAZING. I HAD AN ISSUE AND THEY TOOK CARE OF IT FOR ME!!!
A very pleasant stay
My adult son and I visited Albuquerque for Thanksgiving with family. We were very pleased with the comfort and the option of no linen service to help conserve water in this drought-stricken area. The mini-fridge came in very handy, and I liked the nice touch of having flavored water available in the lobby for a quick drink. We didn't eat at any of the restaurants so can't comment on them. Drinks were pricey in the bar.
Vouchers were issued if one chose not to have linen service. But the vouchers didn't mention where they could be redeemed. If I can find out, I'll send mine back to the relatives who live there so they can be used.
The not so heated - heated pool
Nice central location close to any amenities such as shipping and restaurants. The hotel itself is clean and would be perfect for the business traveler.
We chose this hotel for the location and heated pool. The pool was small (looks large in pictures) but I would not consider it a truly heated. It felt like going into an ice bucket every time. Our family would do laps just to get warmed up enough to stay in it. We travel a lot and on the heated side of this I would rate the pool a 2. It did however offer up a great hot tub. Perfectly set temperature. We did not eat at the restaurants but it looked nice and there was also a Starbucks inside. Most places we stay the staff always greets you, this one did not. Employees were always too busy talking. They were however nice when approached. As a former business traveler I would say this place is a hit. As a family I might try another place next time I stay in ABQ just to see what else is out there.
The beds were great
You had water in the room for a fee. Either give the water or don't put it in there.
A warm welcome awaits you at the Sheraton Albuquerque Uptown. Located in the middle of the vibrant core and newly-developed Uptown Area, our hotel is the gateway to all the sights, sounds and experiences that New Mexico has to offer. We’re just steps from all the variety that is Albuquerque, including the Uptown Business District, ABQ Uptown Living Center, and the Coronado Mall, which features dozens of your favorite restaurants, world-class shopping, and more. We’re also minutes from Expo New Mexico, Sandia National Laboratories, and vibrant and eclectic Nob Hill. Albuquerque International Sunport, historic Old Town, downtown, University of New Mexico, Sandia Peak Tramway, and Balloon Fiesta Park are all just a short drive away. Our 295 guest rooms and suites feature contemporary styles and comforting Sheraton touches. You’ll feel at home with the Sheraton Signature Sleep Experience, 37” LCD television, High Speed Internet Access, ample workspace, in-room movies, and of course, fresh-brewed Starbucks® coffee or Tazo® tea for the day ahead. Guests will immediately feel at ease as they step into the lobby. When it’s time to catch up with colleagues or check in with friends, our computer workstations keep you connected. Gather with friends and family over a delicious meal at the ABQ Grill or Sol Café. And after a busy day, enjoy a cocktail in the relaxing bar and lounge. Plan your next business meeting or social event at the Sheraton Albuquerque Uptown. Our 17,000 square feet of state-of-the-art, flexible function space includes automatic built-in screens, wireless High Speed Internet Access, and a dedicated registration counter. Also ideal for more festive occasions, your venue can be transformed for a truly memorable celebration. Our warm and friendly staff looks forward to sharing the Land of Enchantment with you.
Based on 1,826 reviews
Value for money
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