Cons: i showed up with my printed out confirmed , reserved reservation for a car for 8 day rental and got to office, no cars... after 2 hrs of calls and saying I'm not leaving without a car.. hertz send me to their repair center and they gave me one. ran fine, just had no shocks left so handled very poorly.. then, they tried to charge me more since they had no cars for me under my reserved contract... horrible customer service my local office manager also... she was sick from eating some food she liked by had allergic reactions to, but kept eating it?????
i'll avoid hertz at all costs..!! joe austin tx.
6 Aug 2016
Pros: Great, fuel-efficient car; easy pick-up and drop-off
14 Oct 2016
Car was fine. But Off Airport Location was a drag
Cons: Car was not available at the airport. We had to take a $30 cab ride plus tip to get the prepaid car at a distant in-town Hertz location. We had to wait for a car to be prepped, when cars had been available at the airport.
16 Oct 2016
Pros: The customer service was excellent. Martin was very personable.
Cons: The rental car had a long scratch on the driver door, but they were already aware of it so we didn't have any problems with that.
18 Dec 2016
Pros: Nice Mazda.
Cons: Strong smell of smoke in car, 40 minute wait at desk.
21 Feb 2017
hertz manager trainee bailed me out
Pros: I searched for a car at Albuquerque International Airport and did not notice that your best offer was at a site in town. When I showed up at the airport, the nice manager found me a car and allowed me to pick up and return at the airport with only a minimal extra charge
Cons: The fact that an off-airport site came up in my search of your offerings.
5 Mar 2017
Make sure pick up location is correct
Pros: Hertz was great, helpful and professional.
Cons: It isn't always apparent where the pick up and drop off location is located just by viewing the Kayak rental information onscreen. I flew into the airport but found out that my rental location was at another (in town) site. After a taxi ride to the location and paying the drop fee to return the car to the airport, suddenly my cheap car rental wasn't such a great deal after all.. The Hertz attendant said that this was not uncommon for Kayak customers.
14 Jun 2017
Cons: Hidden fees & poor customer service didn't end up renting lost out on money will never go through a third party avain9
21 Jun 2017
Great people! So-So Location from the Sunport
Pros: The people were very helpful and friendly. I didn't realize the office closed at noon on Saturday, and the Manager Chelsea made sure that we knew about another drop off where we could leave the car after the noon cutoff at this location. Car was new and nice and had low mileage. There was a follow-up call on the second day to check on us and make sure the rental was going well. The employees were really, really good.
Cons: My fault - I didn't realize it was a $32 cab ride from the airport. I rented here in order to avoid the expensive fees you get renting at the airport. We used Uber to get back, so overall the cost was less than renting at the airport.
21 Jun 2017
surprised and disappointed
Pros: The staff at the Albuquerque office were very helpful. I appreciated the phone call the day after I picked up the car to find out if there were any questions or concerns.
Cons: I was surprised to find out the car was not at the Albuquerque airport, but in the city of Albuquerque. The entire process of starting out at the airport Hertz, then going back to the terminal for a taxi, taking the taxi to Albuquerque, waiting for the car to be delivered and washed required about 2 extra hours. I'm sure if I had paid better attention, I would have been able to determine the proper location, but I had entered the airport location in the search, so didn't expect the office to be off-site. In addition, the car's upholstery was very dirty and stained, and a "maintenance required" light was lit. Both made me doubt the dependability of the car.
Did not get the rental because the office was clos
Cons: My assumption was that the Enterprise office was at the airport. This was wrong. My plane arrived at 7PM. This rental was placed at a downtown office that closed at 6PM. I had to rent from the Enterprise at the airport. They didn't have an intermediate car so I paid $184 instead of the $107 quoted. Kayak did not share everything I needed to know. Disappointing.
6 Oct 2016
Pros: Drop off was super quick and easy!
Cons: Wasn't aware of the deposit charge. The deposit was accidentally charged twice, then one charge was immediately refunded, however in that interim my bank charged me an overdraft fee. Took me about 20 minutes at the bank to get it reversed.
20 Oct 2016
Quick and easy
Pros: Friendly and helpful staff. Checking in was super fast and easy even at a different location. Nice car too. Very happy!
Cons: Nothing to report.
25 Nov 2016
Rent where no man has gone before
Pros: Availability of car selection and locations. Return process was efficient.
Cons: Car wasn't immediately available on arrival at rental location. But minimal wait time.
30 Nov 2016
Pros: Great service but I wanted a smaller truck which would have been cheaper and better mpg
4 May 2017
Cons: Two rear wheel drive truck handles badly on rough road.
14 Sep 2016
Pros: I shouldve called enterprise directly. I asked to rent from airport to airport. Kayak misrepresented the pick up was a $20. Cab fare from alb. The convertable I reserved, never happened. Thank goodness the girl at the off lot place was great.
Cons: I will never again use kayak for ANYTHING
19 Oct 2016
Pros: We got upgraded to a heavy duty truck which was very unexpected.
Cons: The gas mileage is of course not as good but they through a few goodies in to sweeten the deal all for less than what we had originally paid for.
21 Oct 2016
Pros: Excellent customer service!!
2 Dec 2016
The best place to get a rental car in ABQ
Pros: Friendly Staff. Easy commute to from the airport. Fast service. Great car selection.
Rental car was clean, roomy and got good gas mileage. Comfortable and handled well in snowy conditions. GPS worked very well even in remote areas of northern New Mexico.
Cons: Slow leak in left rear tire required continual filling. At pickup I was informed that I could not use my Bank of America debit card. This meant that my traveling companion needed to use her card which added approximately $200 more for the rental (extra driver and other charges). I was quoted $230 online but ended up paying around $560. At pick up the woman at the counter said I could sign up for a top-up refill at $1.98 a gallon which I did. At return, I was charged for an entire tank of gas at $1.98, not a top-up. I will not use Dollar Car Rental again.
25 Jan 2017
Pros: An upgraded car, better than the economy class reserved!
Cons: Unit was getting long in the tooth, required alot of documentation regarding existing body, wheel and wind screen damage. Nothing major, I just wanted to make sure I wasn't going to be held responsible for it.
10 Feb 2017
Don't be scammed
Cons: I made the reservation for four days and just used the default drop off pick up times of noon. I've never had a problem with any rental car company in the past picking up a car as much as a day early. I arrived 1 1/2 hours early and was told that if I picked up the car even ONE MINUTE before noon that my contract would be invalidated and a new one generated. So I asked what the "new" price would be. Instead of the $90.00 rate on my contract the new rate was quoted as $150.00. So I asked what would happen if I picked up the car one minute after noon and received a shrug. I started to walk away and the lady called me back and said maybe she could "do better." So I let her run another quote and she came up with a total of $110.00, still over the original rate, but my daughter was waiting for me at the terminal so I took it. The car initially looked fairly clean, but as soon as sunlight hit the windows, they were so smeared I could barely see out of them so I had to stop at the first gas station to clean them. Also I was told if I chose the "bring it back full" option I had to save the receipt to prove I had filled up within 10 miles of the airport. I did this and when I tried to give it to the lady who checked me in, she said she didn't need it. All in all extremely poor experience with Dollar and I will never rent with them again.
10 Mar 2017
Pros: Early drop off (4am) worked seamlessly.
Cons: The kayak price was the price I ended up paying, but the woman at the counter increased the price by about $20. She said there were extra taxes not included in the final-tax-kayak price, and she was wrong ultimately in terms of what I was billed after the car was returned, but it's never fun to deal with those hard-to-avoid car rental indignities.
29 Mar 2017
Where is my refund?
Cons: I cancelled my reservation due to no longer needing a vehicle. While that was taken care of properly, I still have not been credited for the added insurance that I purchased for the trip and that was about 6 days ago.
13 Apr 2017
Pros: Everything about the car was great
Cons: Customer Service was horrible and I felt like I was not important to Dollar as a customer. I was ignored on many occasions during the pick up and drop off. Same agent took attended to me each time. Very unprofessional and unwilling.
Also made a reservation for one price and ended up paying almost $70 more than the reservation! I will never rent from Dollar again.
25 Jul 2017
Cons: I waited in line for over an hour. This cut into our vacation, making us miss the beginning of our show. I was also told I could pay in cash for the Carr at the drop off, which was not true. Way too expensive to pick up in one location and drop off in another.
18 Oct 2015
Pros: Customer service, transaction speed, car choices
26 Oct 2015
Oops! Did not go to Albuquerque
Pros: I thought this was for another city where I rented a car from Dollar. Sorry! Anyway, everything at that Dollar local was perfect.
Pros: I like to the Space and the gas mileage impressed with how far I got and only had to fuel up once
13 Nov 2015
Good clean cars but the insurance is to high!
Pros: Clean car!
25 Nov 2015
Great car, great price, but smokey
Cons: After we drove away we began to smell and feel the effects of a car that had been smoked in and covered up by air freshener. As my wife and I are both very allergic to cigarette smoke, we had to drive the whole trip with the windows down or cracked enough to let in fresh air. The good news is Advantage gave us 20% refund upon out return and lodging our disappointment.
30 Nov 2015
Pros: the staff at ABQ were very helpful especially the ladies at the counter.
7 Dec 2015
It was great
Pros: Easy and cheap.
7 Dec 2015
Pros: All good, thanks!
14 Jan 2016
Pros: the price was fantastic! the car was great. got great mileage.
Cons: not a thing!
8 Feb 2016
Cons: said i was renting a jeep Cherokee and got something completely different, no 4x4 and then had to extra 400$ to get what i needed
was very disappointed
21 Feb 2016
OK, part good, part not so good.
Pros: Price and value.
The car itself was new and good quality.
Rental shuttle service at the Sunport is shared with all agencies, and the service and schedule are poor.
Cons: Had to get a second pre-drive inspection due to weak documentation of existing damage.
The deposit policy was unusual and not previously disclosed, and proved to be a pain.
Pickup was slow for a variety of reasons.
21 Feb 2016
no car when arrived after booking months in advanc
Pros: Dollar - the car company in the next kiosk took pity on me at 11:30 PM on Sat. night and gave me a car at the same prce - boy was I lucky!
The Dollar car was very excellent and so was their service.
Again - very lucky that they were next door and gave a great deal!!!
Cons: When I arrived at the desk - the agent said she had no cars left! Never had that happen! I would say at least 6 people that were renting were in a similar situation!
Cons: 1. Long line at the rental desk - with just ONE employee working there at the time.
2. They had NO (zero) cars available EXCEPT ONE Nissan Frontier mid-size pick-up truck. (I had reserved a compact car). The two renters in line ahead of me were told they could wait for a car to become available - or
go to another car rental desk.
3. I chose to take the pick-up truck as I did not have the luxury of waiting an unknown amount of time for a compact. The rental price was the same as my compact reservation price, but I ended up paying a LOT more for gas.
21 Oct 2015
Quick, painless rental at Albuquerque.
Pros: No problems, no hassles, good car.
Cons: Can't think of a thing.
23 Nov 2015
Pros: Absolutely nothing
Cons: Unbelievably slow, but that was only the beginning. The agent said my (only) card was being declined, twice. Called my bank, Payless had not been declined, hadn't even connected. I stood in line behind one person for a further 45 minutes, and this time the agent said they had a new "system", and it couldn't read my card! He suggested I try another rental company, so I tried, but cost was exorbitant. So after TWO AND A HALF HOURS trying to rent a car, almost all of it spent at the Payless desk, I decided to use a taxi. It was a good decision. They were cheaper than a car would have been, even Payless, prompt and courteous. This is the second time I've tried unsuccessfully to rent a car from Payless at ABQ, and for sure the last.
20 Feb 2016
Pros: The process was so simple and easy. I would definitely use them again.
22 Feb 2016
Pros: decent care for a reasonable price
Cons: at pick-up sales person tried to sell me an upgrade, then added some kind of roadside emergency coverage without my consent ($4.99/day), and misinformed me about local gas prices hoping to entice me to purchase pre-pay gas option. The cost shown on my original reservation was $205 and the initial contract the agent printed up was $275. I hate this kind of nickel-dime stuff at the desk and he had to redo the contract to remove the roadside emergency coverage that he hadn't mentioned and thought I wouldn't notice which cost me time at the counter. I know employees are trained in these deceptive practices and find it deplorable.
3 Mar 2016
Pros: Customer service and quality of the vehicle were excellent.
Cons: I HATE HIDDEN FEES! It's. Equivalent to being lied to. My $99 agreement became $172 when I turned in the car. To me it is fraud.
18 Apr 2016
Pros: The Albuquerque rental center is amazing. Wonderful. The dropoff was especially easy and smooth. I'll be using Payless again, for sure.
28 Apr 2016
Pros: The staff was very friendly and took care of everything I needed right away
24 May 2016
Pros: The employees I had interaction with were very nice. I just wish they had a way to staff the counter/booth all the time.
Cons: When I returned the car no one was in the booth. There was a note "I'll be back in 20 minutes". I was unable to wait 20 minutes because I had to catch a plane. It was uncomfortable just putting the keys in the box. I still have not received a receipt for my rental car 2 days later.
24 May 2016
Pros: Good car
Cons: Overcharged. I was promised a charge around $240 upon pickup. I had paid $60 for insurance offered by kayak. The clerk tried signing me up for the insurance Payless offers, amounting to a total of over 500 dollars. Had i not been alert, i would have signed up for both policies.
I was also overcharged on my credit card; Payless estimated the overall cost for the week would be around 240 dollars, though a charge of 319 dollars has appeared on my statement.
Pros: The reservation was simple to make and customer service answered all of my questions.
5 Sep 2016
Pros: Check in was fast and easy. The car was a Nissan Versa and drove really well and was clean. Return was crazy easy.
13 Sep 2016
Easy Pick-up and Return. Price was very good. Ca
Pros: Great gas mileage. Super friendly and professional Alamo employees. Car was new, clean and had directions for Alamo rental location and surrounding areas in compartment, which was very handy. Price was very good.
15 Sep 2016
Alamo economy rental
Pros: No complaints whatsoever. Apparently Alamo and National share a counter, workers, and fleet of cars in Albuquerque. Got a Ford Fiesta tiny little thing for just a shade over $10/day. Three days ended up costing $35, spent more on gas than on renting the car. And the car was surprisingly smooth, an enjoyable ride up to Raton and back as well as driving around Santa Fe and Albuquerque.
Staff was efficient and courteous on pickup and drop-off, car was cheap and more than adequate, plenty clean. Great value in my eyes.
17 Sep 2016
Pros: Drop off was very easy
Cons: Car was a bit old. No back up camera
19 Sep 2016
EVERYTHING WENT SMOOTHLY
Pros: The fact that we had no problems
10 Oct 2016
Cons: Too much money.
15 Oct 2016
Cons: 1st class operation...fast easy check in
17 Oct 2016
ABQ Airport Alamo a Joy to Work with
Pros: Fast check out. Friendly staff at the counter and on the lot. Nice car. Great, easy, fast return. Very helpful!
Cons: The pick up process took along than I expected. The associates were very nice but to chatty with customers, therefore a long line. The pick up process took almost 30 minutes. The rental company adjacent to the Budget counter helped 4-5 customers to their one customer.
19 Oct 2015
Cheap, but you get what you pay for
Cons: Grumpy employees
The "compact" car I was given is classified as "subcompact" by other car rental companies
18 Nov 2015
Easy Drop Off At The Airport
Pros: Easy to deal with.
Cons: No complaints on the drop off.
11 Oct 2016
Pros: quick check-in. clean car.
Cons: Car had some kind of transmission problem. Sluggish with acceleration problems. Delays in returning car. One guy for a lot of over 50 cars. Also, at checkout our final bill was MUCH higher than printed quote. Some sort of typo caused by clerk at check-in that resulted in an over charge of more than $200 while attempting check-out. This error took 7 days to adjust on our credit card statement.
11 Oct 2016
Cons: I TURNED THE CAR IN TWO DAYS EARLY AND THEY WOULD NOT ADJUST THE PRICE.
7 Feb 2017
Helpful Check-in service
Pros: The person who greeted me at the counter gave me options for an upgrade. This still fit with-in our budget and was the best advice. The rental return was quick and easy.
6 May 2017
Pros: Large, airport franchise. Good, efficient, effective, professional personnel. Total time to return vehicle, complete paperwork and board the bus back to the airport less than 5 minutes. I'm happy to recommend this agency.
9 Jun 2017
Shocked by bottom line
Pros: Great car , upgraded to a Ford Edge, pickup and dropoff was easy.
Cons: The taxes and fees added over 40% to the tab, not a Budget issue but would have appreciated a warning.
28 Jun 2017
Bait and switch - car rental's backbone?
Pros: The vehicle was real nice and the outside staff did their job well.
Cons: Quoted price of $230 ended up being $570 with add on fees, refueling charges, airport fees, etc., etc.
What a snake pit of fast talking disinformation and deception. NEVER going to use this company again. There are much better options that I will use, and I'll encourage others to do the same.
3 Aug 2017
Pros: I loved the guy who worked at the Albuquerque airport where we dropped off the car. A really cool guy and very helpful. Shuttle service was very efficient.
Cons: The gas station is a bit of a trek from the airport.
Pros: The drop off experience was very good, with very friendly/understanding attendants.
Cons: I don't know for sure, but it seems like more than a coincidence that a very damaged car was provided to the renter (me) who would drive it far away (one way rental). Worse was that they made no effort to detail the numerous damages to the car. I'm accustomed to having to check out a car, including going over damages. This pickup points expects you to drive away. I had to find someone and make them document the damaged trunk (like someone pried it open with a crow bar) and dislodged bumper; and many small dings. Furthermore, there was dirt inside. I was charged 2.5 times their local rate and was given their worst car, with service that bordered on deceptive. Thrifty, who is one in the same as Dollar at ABO, is NO LONGER my rental company of choice.
8 Apr 2016
Fraud alert!! Added $75/day CDW - I had already b
Pros: Nothing outweighed the negative that they fraudulently added their own CDW when I already bought the Allianz insurance from Kayak!!!
Cons: We prepaid for the Allianz insurance through Kayak - Thrifty added their own anyway - $75 per day!!!!! Beware!!!!! Scam scam scam ... See other reviews!!!
17 Apr 2016
Pros: Vehicle was very comfortable and the representative was helpful and knowledgeable
Cons: Had to go to the airport for pick up and drop off
4 May 2016
Easy drop off
Pros: staff was responsive; nice car and great value.
Cons: We were shown to car and authoriEd to drive off. We self inspected and found a huge (18-20") scratch. Couldn't find a human at first so had to wait in Thrifty lot. Finally found employee and the scratch was not noted prior to us. Good thing we checked car and reported BEFOREHAND we drove away as we would've been liable for said scratch. That was my only negative.
Car was clean but not sparkling as we had to wash Windows upon pick up.
4 Oct 2016
Don't rent from Thrifty at ALB
Cons: We went to pick up the car and they told us that it was be another $78 than the quoted price for instance. We told them it's on our card and our personal auto insurance and that we didn't need it. They told us we had to no matter what. Also my flight was delayed and my friend had the rental confirmation. They were incredibly rude and wouldn't let her pick up the car until I called thrifty and changed the name. Horrible customer service.
5 Mar 2017
Pros: Car was okay but we thought we were going to get a midsize car for the deal. We needed that size of car and that was what I specifically asked for. Instead they used some word to imply we didn't get the lucky draw so we had to pay more for the midsize. Will never use this company again.
Cons: customer service;
7 Mar 2017
Drop off guy was fabulous
Pros: The drop off guy helped me with my issue as I dropped off the vehicle. The situation was unusual and he was fantastic - fast, courteous. He was a problem solver.
12 Mar 2017
Pros: The price
Cons: The ad was misleading when I booked the car. It was a compact crappy car.
18 Mar 2017
Pros: I lived that they did not ding me for a one way trip. If this is the norm I will use them on all my next trip.
23 Apr 2017
Pros: The rental facilities are easy to find and the staff checked us in quickly. The bus was waiting and took us to the terminal in a few minutes. Great experience.
Cons: The agent was rude, tried to rip me off big time and when I caught him and went to another agent he came down and tried to bully the other agent to rip us off too.
12 Sep 2016
Pros: Great car!!! Clean and very new!
20 Nov 2016
Pros: Nice new car, comfortable.
Cons: We came in before midnight and it took us an hour to just pick up our car, it was already reserved and paid for. Avis was closed thus we had to go to Budget. There should be a faster system if you don't want any add ons.
12 Jul 2017
Staff will try to trick you into paying more
Cons: Staff tried to trick me into paying 3X for the car I already set up and confirmed online with Kayak, then blamed me for not understanding the terminology. I'm not in the car rental business. I left with the rental car angry. Killed my good mood.
18 Jul 2017
Pros: The double upgrade.
Cons: 45 minutes in line. Only serviced 5 customers with two attendants during that time. We went outside to get our car to find NO cars in the lot, only trucks and vans. They were waiting for cars. Must have been a crazy busy week in ABQ
21 Aug 2017
Pros: Very friendly and speedy assigning a vehicle when went out to find it didn't have to wait long and checking out very friendly gentleman giving us directions and enjoy our stay
Cons: Rental cars are way far from airport
12 Nov 2017
Pros: No hassles on either end of a one way rental. Very reasonable rate.
30 May 2016
Pros: The car was spacious and was at a great price
16 Jan 2017
Poor booking experience, Worse service from AVIS
Pros: Ford Escapes are decent vehicles and it performed well
Cons: Kayak booked me at a downtown Albuquerue AVIS even though the airport AVIS was at the same price. Wasted my time and money and ended up getting charged $20/more a day at AVIS airport to do an in person booking, thus Kayak lost the revenue.
The insurance policy I bought from Allianz through your site was VOIDed by the company and they said it was useless for me to book this online since it was only good if I'd picked up at the Airport location, not the downtown location. However, they would not let me cancel so I just wasted that $30 for no benefit.
The gate agent at AVIS made me rent a GPS unit to reduce my bill. Bizarre.
AVIS tried to give me a Jeep Patriot then once I complained gave me a Ford Escape with extensive body damage to the rear right, then did not allow me the opportunity to review vehicle condition prior to checkout, so it would have been my fault should they have noted the damage.
25 Sep 2017
Pros: The person that rented the vehicle was nice, but smelled horribly like smoke. The vehicle was a decent price and I was able to rent last minute without any hassle in renting. I appreciated that he didn't try to "sell" me something that I didn't need.
Cons: I couldn't get my music for the 6 hour drive either way, even though I tried to work with the sales representative to address the issue.
I had hoped to return the vehicle at 6pm on Saturday, but later found out it was only open until 12pm on Saturday (not just Sunday as I had thought).