Hospes Amérigo, Alicante, a Member of Design Hotels

Friendly staff and central location

When you check in at a 5 star hotel, the least thing you expect is to have a clean and quiet experience. In both cases the hotel failed massively in providing us that, even though they charged room rates of 408E per night!! We had to move a total of 5 times (!), first due to very loud music from the night clubs in the streets. Thought when we read other stories about it before the stay that ”it can’t be that loud” But it much worse than we ever imagined!! We could as well put our bed in the nightclub because the rooms connected to the main streets have zero sound-proofing! During the weekends the noise stops att 5-6 a.m. After two night with no sleep the hotel moved us to a room with an outside ventilator that where vibrating so much that the glass doors in the room where shaking. We immediately then had to change to a smaller room over the night just to get some sleep. The last time we moved was because we found a big COCKROACH!! in the bathroom which ran out on the bathroom floor after hiding under the bathtube. We couldnt believe your eyes that in a 5 star hotel, this should be happening! Dont Google about cockroach but if you do, you will see how they can increase and get in your clothes and bags. And if you are not careful, they can come home with you in your bags and cause a lot of damages at your home!! After the cockroach incident I showed a picture of the big insect and the hotel agreed to change us, to our fifth room in total of seven days! In most of the moves we lost about 1-2 hours a day because we need to pack our stuff and wait for the new room to be prepared. The hotel staff was helping out as much as they could, providing Cava and dinner complimentary and repeatedly saying sorry for the inconvenience. However, I am sorry but this is not covering several days of none existing sleep and the cockroach incident.