Jeju Shinhwa World Marriott Resort

The rooms and halls were bright. The shuttle is every 2 hours, check before booking flight.

The photo was so nice, the actual facility was nothing like it. I vomited from food poisoning when I asked for maid service they came and vacuum only. I had to ask for them to mop the floor. None of the shops are open until 11:00 am -12:00 pm

I was a Marriott fan for 20 years, haven’t stayed much at other chains. However, this Marriott exceeded my expectations on food - and on food only. This is probably the best hotel restaurant experience I’ve had in my life (I’m talking not only about Marriott inc, although it is biggest in the world now); the chef with his cooks deserve a medal. Healthy stuff was fresh and perfect; unhealthy stuff was amazingly delicious. Only one meal at night restaurant was bad - burned butter killed the taste. But hopefully they learned on their mistake. All the rest meals I had very too good, which is quite annoying for all the chefs and cooks I’d meet in future. The concierges and bellmen are very professional - and extremely helpful. The front desk girls are very nice. The casino could compete with Wynn palace in Macao - very beautiful facility. You can literally see how many $ millions were invested. Pity it’s so empty. Pity people are going there in shorts and flipflops, and you allow it. Smoking rooms have no odour of the previous smoke at all. This is very impressive. And this is where it ends. If I was a Marriott auditor, you’d have been very unhappy, because in terms of service you mostly failed, starting from “Thank you, sir” several times a day in live and on the phone, when I’m clearly too female by looks and voice and too young yet for looking even close to a man. Also, you don’t even have some sandwich option for early leaving customers, and I’m not ready to pay ₩45000 for 2 pieces of bread with a slice of meat in between when I don’t have time for a proper breakfast before the flight and just something to bite on the way to the airport, so I would starve to death. I was shocked. Seriously.

Well, the facility is good, but the management is poor. First of all, the music level everywhere - it is just too loud. Especially outside. The pool is empty this time of the year, why the hell you got music there? I could hear it through the shut balcony door. If your guests have jet lag or would like to get a daytime nap, it’s impossible. Sleep deprivation guaranteed. I slept with earplugs, which is very uncomfortable. I checked the outside of the other building without the pool area - there you also have that stupid elevator music so loud, it is just impossible to be in the room. Outlets is the same story. If you don’t have many people shout in the room, why the music is so loud? Who’s that genius ordered this?! It’s annoying to sit at the bar and listen such loud music. Second of all, it’s either you have big bath tub and small wardrobe or big wardrobe but tiny bathtub. I wanted to change my room, because space at that tiny wardrobe is not just enough for someone, who came for more than 1-2 nights. I didn’t change the room, because the no big bath tubs with big wardrobes at the same Were available even at the smoking bld. Note it for your future guests. Why don’t you have a floor without children? Seriously, having a quiet time, when children are running and screaming at the corridors is just impossible. Since mediocracy is ruling nowadays and people do not raise their children to respect other people’s piece and privacy, you could at least do the favour to people, who does request quiet rooms. You had a tournament, your guests were mostly sleeping daytime, and you are well aware of that. But it doesn’t seem anyone thinks about guests’ comfort anymore. As for the the design of the rooms and outlets, it’s more Renaissance chain than Marriott. I’ve stayed at smaller rooms that were designed more comfortably than this 38 sq m. No space to hide a suitcase, for example. There are stains on the walls from the previous guests. Is it that difficult to clean it?