Pros (+) great friendly service, very attentive and centrally located. nice environment, bar downstairs and a nice restaurant for breakfast. they also have a cafe shop, which I didn't get to go.
Cons (-) none
5 stars
Sofitel Auckland Viaduct Harbour
Photos of Sofitel Auckland Viaduct Harbour
Overview
The Sofitel Auckland Viaduct Harbour is located at the Viaduct Basin Entertainment Area in Auckland, New Zealand. It is in the central business district and less than 3,000 feet from the train and bus station at Britomart Transport Center. This romantic five-star hotel is only 12 miles from Auckland International Airport. It has 172 air-conditioned, non-smoking guest rooms. The hotel offers parking, has conference facilities, and provides a pool for guest use.
There are several rooms to choose from at this hotel, some of which feature an atrium or marina view. Even the simplest rooms come with a small private balcony and floor-to-ceiling windows to let in the daylight. There is a marble bathroom with a rain shower, deep soaking bathtub, and French Lanvin amenities. The rooms have a MyBed, a work desk, espresso machine, BOSE sound system, and LCD television. There is also iPod connectivity and an in-room safe for every room.
This hotel has several restaurants including Lava Dining, which is open for breakfast, lunch, and dinner. Sabrage Bar is located in the lobby and offers a selection of beer and cocktails. 21 Viaduct Café is also available with coffee and snacks to enjoy on the run or inside the casual restaurant.
The area where the hotel is located has many attractions including Westhaven Promenade, Viaduct Harbour, and Wynyard Quarter. The Auckland Fish Market is alright right down the street for guests to explore.
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Amenities at Sofitel Auckland Viaduct Harbour
- Indoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
Dining
- Wine glasses
- Electric kettle
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
- Dining area
- Dining table
Services and conveniences
- ATM on-site
- Business centre
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
- Bottle of water
Basics
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
General
- Executive lounge access
- Interconnected room(s) available
- Lockers
- Storage available
- Sea view
- Seating area
- Slippers
- Sofa
- Telephone
- Carpeted
- City view
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Bathtub
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Pool and spa
- Heated pool
- Spa
- Hot tub
- Indoor pool
- Spa and wellness centre
- Massage
- Sauna
Media and entertainment
- Cable or satellite TV
- Pay-per-view channels
- Streaming service
- Radio
- Shared lounge/TV area
- TV
- Smartphone dock
Things to do
- Bicycle rental
- Fishing
- Canoeing
- Cycling
- Hiking
Parking and transportation
- Parking
- Private parking
- Airport shuttle
- Valet parking
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Accessibility and suitability
- No smoking
- Disabled Access
- Elevator
Bedroom
- Alarm clock
- Clothes rack
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
Outdoor
- Terrace/Patio
- Balcony
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness centre
Reviews of Sofitel Auckland Viaduct Harbour
8.1
Very good
950 verified ratings
Wonderful
597
Very good
150
Good
88
Okay
49
Fair
26
Mediocre
16
Poor
24
Summary of reviews
Guests say
Guests appreciated the great service and location of the hotel, highlighting the friendly staff and clean rooms. However, many reviews pointed out issues with amenities, such as broken air conditioning and poor breakfast options, leading to concerns about the overall value for the price paid.AI-generated from customer reviews
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Score by provider
8.1 out of 10
23 reviews
9.4 out of 10
5 reviews
All reviews
Pros (+) Comfortable and beautiful design. Great service.
Cons (-) Breakfasts are quite expensive at the restaurant.
Pros (+) Great staff. Good location.
Cons (-) Room temperature controls were terrible. Pillows were not great. Bed was small.
Pros (+) the staff were beyond excellent with their customer service. We had difficulties with travel and they were very supportive. The facility is beautiful.
Cons (-) One of the worst desserts I've ever had and my breakfast salmon omelette was very fishy tasting. There are not really good views despite the location. We paid for a water/harbor view, but it was really a city view with view of a boat. Most of the rooms look either onto the city, other rooms or over the street and businesses across the street. Seems like at least the restaurant should be located wh...
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Pros (+) Great staff, wonderful room!!! :0)
Location
21 Viaduct Harbour Avenue, Auckland 1010
What's nearby
- Air New Zealand361 m
- Viaduct Harbour384 m
- Wynyard Quarter0.4 km
- Sky Tower0.6 km
- Skycity Auckland0.7 km
- Queen Street0.9 km
- Auckland Town Hall1 km
- Auckland Art Gallery Toi o Tāmaki1.1 km
- The University of Auckland1.3 km
- Karangahape Road1.4 km
- Auckland Harbour Bridge1.9 km
- Auckland War Memorial Museum2.5 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sofitel Auckland Viaduct Harbour
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
September | February | C$ 381 | C$ 405 |
Cheapest month to stay with an average 15% drop in price. | Most expensive month to stay with an average 19% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
When to book a room at Sofitel Auckland Viaduct Harbour
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Sofitel Auckland Viaduct Harbour
FAQs when booking at Sofitel Auckland Viaduct Harbour
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See most recommended stays in AucklandGood to know
Value for money | Distance to downtown | Nearest Airport | Distance to airport |
|---|---|---|---|
7.5 | 0.8 km | Auckland Intl | 18.0 km |
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