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The employee was so rude and unprofessional. She just ignored the request of the customer's phone call.
The only positive thing I can say about this hotel is that the staff tried hard to make our stay better, including moving us to another room after we discovered wet dirty towels and half used toiletries! The hotel smelled like raw sewage (location??)!!
The cleanliness was excellent!!
I didn't like that I was told that the bar would be open prior to my check in it was stated that it would open from 5:00pm-8:00pm Well my mother & I walked down to the bar at 6:45pm & the receptionist told us that the bar was closed & she didn't know why
Double billing for a prepaid room and an inability to correct the charges. Charging a "no show" when we were in the room, checked-in, and an inability to correct the charge. Had to escalate to a General Manager to correct the issue.
Location to work
Front office staff was extremely rude to another guest. Guest requested new bedding because her bedding had not been changed. Hotel employee told her to call housekeeper and that she was already home. One employee did call housekeeper .
Holiday Inn Beaumont East Medical Center - Beaumont's Newest Full-Service Hotel In the heart of downtown’s business district Holiday Inn Beaumont East Medical Center is Beaumont's newest full-service hotel and the closest full service hotel to ExxonMobil Refinery, IRIS Fire & Safety Training, Port of Beaumont, Jack Brooks Federal Courthouse, AT&T, Entergy, Optimus Steel and Allegiant Island Park. We are just 5 exits from Ford Park and the ballfields. Holiday Inn is situated within the "Golden Triangle" surrounded by historical museums such as Spindletop Museum, Texas Energy Museum and the Fire Museum just to name a few.The Holiday Inn Beaumont East Medical Center offers 161 state of the art guest rooms and suites. Take comfort with our streamline amenities such as LED flat screen TV's and Keurig coffee systems in every room. Complimentary Parking is available. Grab a table with friends and enjoy a meal with refreshments at the Red River Bar & Grille. Don't worry about your arrival time! We offer room service for breakfast from 6:00 am to 10:00 am and for dinner from 5:00 pm to 9:00 pm daily just for you. Join us each weekend and weekday evening for our daily dinner and drink specials, happy hour, appetizers and fresh local cuisine. Welcome home from the Holiday Inn East Medical Center Hotel.
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Most Popular Landmarks
- Christus Hospital St. Elizabeth 1.1 km
- McFaddin-Ward House Historic Museum 1.9 km
- Beaumont Amtrak Station 2.3 km
- Babe D. Zaharias Museum 2.5 km
- Fire Museum of Texas 3.3 km
- Art Museum of Southeast Texas 3.5 km