Excellent
9.0
Pros:
The place very clean and nice. I liked the breakfast also it was wonderful that the gym is 24 hours open. Plus it's very nice location.
Cons:
The staff was not as nice as they should be when I ask one of cleaners to give me an extra water bottle she refused very rudely. Also when asked the lobby about that I need to change my booking he just said I can't help you, when I think he should advise me how to do it.
Excellent
10.0
Pros:
Right next to Guggenheim
Cons:
Restaurant does not correspond 5 star hotel
Excellent
9.6
Pros:
Breakfast, valet parking and terrace.
Cons:
Room not as nice as the first time we stayed there. No bath, but still very comfortable.
Excellent
10.0
Pros:
Last minute booking and staff very helpful and parked our car for us which was a great help as Bilbao is not the easiest place to makeover around. Great Terrace bit a shame it closed early in the evenings.
Cons:
Nothing
Excellent
10.0
Pros:
Just a great and charming hotel, spacious room and great facilities. The stunning view over the Guggenheim museum completes this experience.
Cons:
Nothing
Excellent
10.0
Pros:
A treat for weary travelers, this hotel was a bit of respite from the cadence of sightseeing. The rooms were spacious and well laid out. Service was professional and efficient. The details of this luxury hotel were the icing on the cake - turn down service, aromatherapy sleep spray, complimentary robe and slippers. Proximity to the Guggenheim and promenade is unbeatable.
Excellent
10.0
Pros:
Everyone was so helpful. I was having walking issues and they loaned us a wheelchair even. Room was clean and comfortable and nice. Location across from Guggenheim. Breakfast the best and beautiful views
Cons:
Nothing!
Excellent
9.6
Pros:
Location, location, location, right across the street from the Guggenheim. Very warm and friendly staff. very minimalist in decorations, but everything you needed, and the most comfortable bed on our trip. The hotel gave us tickets to an opening night at the museum. We stayed in a corner suite with beautiful views of the museum.
Cons:
it was hard to find the parking entrance. it is around the back of the hotel.
Excellent
10.0
Pros:
Great location across from the Guggenheim (10 minute walk from the City Centers, Bilbao is small). This is arguably a 5 star facility charging much lower than comparable places anywhere else. Valet parking service, but remember to go to the alley behind the hotel, where there is an entrance that is much better for dropping off the car, and to unload your luggage. Excellent Gym with very new equipment. Lovely Bar with skilled bartenders.
Cons:
The lighting system in the room was a little problematic...... Either the Master was "on" for any lights to work (if Master was "off", could not turn on bathroom lights to shower, while keeping the room lights off so my wife could keep sleeping)....
Excellent
10.0
Pros:
This hotel was sublime — a fitting pair with the Guggenheim across the street. Don’t skip breakfast on the rooftop terrace — likely the best place to see the museum, and the food was standout.
Cons:
Bathroom’s a little strange: Great tub, but wet room ahower’s weirdly placed.
Good
6.0
Pros:
Since the star of any trip to Bilbao is likely the Guggenheim, the location here cannot be beat. The interior of the hotel is beautiful, and the view from the breakfast terrace is amazing.
Cons:
While the breakfast does offer gluten-free options, they have not trained the serving staff on what that means. In our case this meant that - despite ordering GF bread - we were given regular bread and not told about it until we were almost done. Cool!
Excellent
10.0
Pros:
Staff were incredible and location couldn't be beat. Parking was only €5 per day. Great restaurants with super views of Guggenheim.
Cons:
Air conditioning in our room didn't work. Refrigerator was broken and there were moldy things inside.
Excellent
9.0
Pros:
The bathroom architecture was unique and romantic. The reception staff was incredibly helpful.
Cons:
Seemed that the thermostat was not altering the climate at all. We had to keep our window open. Also hair conditioner would be nice.