Value for money
Distance to city centre
Distance to airport
|"The spa bath was amazing!"||(in 52 reviews)|
|"Staff was super friendly!"||(in 92 reviews)|
|"Clean room great staff!"||(in 163 reviews)|
|"Dirty sheets on bed."||(in 61 reviews)|
|"The rooms were not clean."||(in 160 reviews)|
|"Hotel rooms were super dirty."||(in 155 reviews)|
|nice room||in 538 reviews|
|smoking room||in 449 reviews|
|hotel room||in 417 reviews|
|hot in room||in 411 reviews|
|friendly staff||in 226 reviews|
|casino hotel||in 223 reviews|
|comfortable bed||in 199 reviews|
|tv too small||in 130 reviews|
|tub in the room||in 113 reviews|
|microwave or fridge||in 90 reviews|
|needs to be updated||in 27 reviews|
|flat screen||in 23 reviews|
|long line||in 19 reviews|
|room was dirty||in 13 reviews|
Convenient location. Most of the staff were very friendly. Casino dealers were great. Very interactive with guest.
There were roaches in the room. Hair dryer didn’t work. Waited 30 mins for house keeping to bring new one never did. Missed the concert I was there to attend. The area around coffee pot nasty did look like it had been cleaned in a while. After complaining they moved me to another room. The coffee area was just the same as other room but at least no roaches in this one. Never ever will I stay there again. I will go to gamble but will stay somewhere else.
Love being able to have the jacuzzi in the room was very helpful with my bad back. The bed was nice comfy. I do love coming to this hotel on due to the jacuzzi in the room and it is very secluded off that I don't have to worry about anything going on and very quiet at night. Feel safe when I am there.
The phone did not work in the room when called downstairs to ask for assistance once we have received a new room the front desk did not seem to know any information in regards to if there with meeting rooms and the facility. Could not get any assistance with that information so had to do our business elsewhere. when housekeeping with coming and checking rooms was not knocking on The Room walk in on us two to three different times. Housekeepers were extremely loud in the hallway was not able to sleep due to us working nights and slept during the day. Requested a refrigerator once we checked in was stated by the front desk clerk we would receive one never received one had to come down the next day and talk to another front desk clerk she was able to get us a refrigerator immediately stated that nothing was ever notated on our account. The restaurants we're not open for lunch so always had to go out to find food. Wish the the restaurants would be open a little bit more instead of just on the weekends.
Rooms were comfortable and very clean. Grear value for price.
Morning of check out went downstairs for breakfast when we returned to our rooms for our bags we were locked out before check out time. Made working our floor would not let us into room, we had to go back to first floor to get key recoded. On leaving our room finally with our bags another lady was locked out and she was speaking to maid that was smirking at the time. Then there was the towel situation. Really only 2 towels when you have a whirlpool tub and a shower. Also maid told my husband he would need to call downstairs to arrange to additional towels. Never have we been so inconvenienced at any other hotel we have stayed at. As nice as the room was I would think twice about staying here again.
Everything was good
V. Guzman Dallas, Texas
It was a bad experience. Smelled of smoke , furniture in rooms have not been replaced in 20 years. Mattress was old and bedding outdated. The whole experience was not good at all. The casino was smokey and small. Carpet in Casino was sticky and dirty. Buffet was awful and casino lobby smelled of fish and smoke. Diamond Jack needs to spend a lot of money on remodeling. I would rate this hotel and casino a very poor score. I have stayed in many hotels and by far this has to be the worst. It is rated a 3 on the internet that is a big mistake. Rating is a 1. NEED A REFUND..Over priced .
We stay there every time we are in town. Like that the rooms are big and there is Jacuzzi in the rooms.
Don't like the people that you call to talk to on the phone for reservations and the ones when you check in. They are really rude to the customers. They have lots of attitude. Have to overlook it most of the time.
Sleepless at Diamond Jack
I won my money back what I paid to travel
The bed was a nightmare, the bath tub fell apart, the room did have a funny odor and the rooms are outdated.
Enjoyed my stay
The staff were all friendly
The room Had an odor. The suite is not a suite. No refrigerators in the rooms. Advertises three tv's but only 1. Needed flip flops to take a shower. Whirlpool jet came loose and hit friend in head. Thermostat would not adjust enough to cool room completely.
Location is OK and price is par for the older facilities.
Old antique TV and rooms have not been upgraded since the old Isle of Capri days. Paint is peeling in some parts of the room and the room was a smoking room instead of non smoking. Had cigarette burns on the table. Place definitely needs an overhaul. Casino was too tight also.
I didn't like anything about it front desk clerk seemed agitated when answering the phone bathroom floor had blood drops and hair everywhere. Called front desk to let them know the problems of the room and instead of changing my room they sent up housekeeping. The housekeeper was really nice that's about it.
Hotel was very dated, my room had poor water pressure in the shower, needed to be cleaned, a 21" TUBE TV, didn't know they still had those. Bed was not comfortable. Just overall poor stay.
At Diamond Jack's Casino& Hotel, every guest is treated like a VIP. Guests will enjoy all the games, entertainment, and delicious dining options this lively hotel has to offer.
Located in the heart of Bossier City Louisiana, guests will be entertained by all the activites offered both on site and off. The hotel is equipped with a resort sized seasonal pool and Agave, an in-house sports bar that also features some of the best local music and entertainment around. Guests will have a ball playing a variety of table games and slots in the 30,000 sq ft. casino. For guests interested in exploring off-site, the Louisiana Boardwalk is the areas ultimate entertainment and shopping destination. The more adventurous travelers won't want to miss Gators & Friends, the exotic animal petting zoo and adventure park. Home to over 150 alligators, it features The Gator Race race, where guests can spin around in go-carts. Other local attractions include the Shreveport Aquarium, Stone Bridge Golf Course, and The Strand Theater.
Guests have a choice between one king bed or two queen beds. The comfortable rooms provide several amenities, such as luxurious whirlpool tubs in every room, free Wi-Fi, complimentary HBO, a gourmet coffee maker, hairdryer, in-room safe and The hotel also has a fitness center and arcade.
On-site, guests can dine at DJ's Seafood and Steaks, The Grill, which serves up juicy burgers and other American fares, or Legends Buffet, which includes everything from breakfast items to steak and seafood.
Policies vary by room type and provider.
The quickest way to get from the airport to your accommodation is by cab, which will take around 15-20min and will cost around $25 for a one-way taxi fare. Getting to the hotel by public transportation is easy but more time consuming as it will take around 1h to complete the trip. You will need to catch bus line 7 heading inbound from outside the airport terminal and get off 24 stops later at the SporTran Intermodal Terminal. From there, get on board bus line 20 going towards Loop and get off 11 stops later at the Diamond Jacks Casino stop, which is just outside the hotel.
If you’re looking for a fun way to spend your evening, head to Whiskey Jacks Music & Spirits. Aside from offering a selection of good drinks, you will find regular live music shows and entertainment on Thursdays from 6:00 pm to 10:00 pm and on Fridays and Saturdays from 8:00 pm to midnight. If sports are more your thing, you will also be able to follow your favorite game on one of the large TV screens. All live events are free of charge to attend.
The hotel has accessible rooms in two different configurations - rooms equipped with 1 king size bed and those with 2 queen size beds. All accessible rooms have roll-in showers and TVs with closed captioning. In addition to the guestrooms, the hotel’s main services all have accessible routes, including but not limited to the main registration area, the restaurant, the event rooms and the fitness center.
If you’re driving to the hotel in an RV, you’ll be glad to know that an RV park is available onsite and offers 32 parking spots as well as a large range of facilities for those planning to stay. You will find picnic tables, showers, washing machines and dryers, as well as hook ups for water and sewerage. Parking costs $29 from Sundays to Thursdays and $34 on Fridays and Saturdays. You also get a discounted rate if you are part of the Good Sam RV Park Club.
If you are looking to benefit from your stay at the hotel and from playing at the casino, sign up for the Rewards Club program on arrival. You will be able to accumulate points for every dollar spent and in return you will be able to claim benefits, such as free meals and access to entertainment events. In addition, having the card enables you to access extra rewards by participating in regular events, such as the Saturday Night Gifts special where you have the chance to choose from a selection of exclusive gifts if you accumulate a certain number of points during the day. (Prices checked 07/08/19).
Diamondjacks Casino And Resort is located at 711 Diamondjack's Boulevard, 0.8 km from the centre of Bossier City. DiamondJacks Casino is the closest landmark to Diamondjacks Casino And Resort.
Check-in time is 4:00 PM and check-out time is 11:00 AM at Diamondjacks Casino And Resort.
Yes, Diamondjacks Casino And Resort offers free Wi-Fi.
Yes, Diamondjacks Casino And Resort offers free parking.
No, Diamondjacks Casino And Resort does not offer free airport shuttle service.
Diamondjacks Casino And Resort is 11.4 km from Shreveport. Diamondjacks Casino And Resort is 93.4 km from Longview East Texas Regional.
No, pets are not allowed at Diamondjacks Casino And Resort.
Yes, Diamondjacks Casino And Resort has a pool on-site.