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Poor service

Pros: Nothing

Cons: Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone .

Worst flight

Pros: Nothing

Cons: Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone .

Worst flight ever

Pros: Nothing

Cons: Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone .

Cons: Stingy with food, very little entertainment if at all

Line Flying in the 90's

Pros: The crew was polite.

Cons: Food was bad. Seats not very comfortable. Food was awful. Very few movies in English.

Missed connecting flight to Munich

Cons: The transatlantic flight from JFK took off about an hour late and we missed the connecting flight. This was very disappointing since half of the people on our flight were gong to Munich and I would have expected the airline to hold the plane for an extra 15 - 20 minutes so we could have made the flight. Instead, an almost empty plane must have taken off on time and we are only able to fly to Munch 5 hours later. Unacceptable from Brussel Airlines / Lufthansa. They should not sell this connection as a flight to Munich or should have held the plane.