Value for money
Distance to city centre
Distance to airport
|"Clean atmosphere and good staff."||(in 41 reviews)|
|"breakfast was good, room comfortable, kind staff."||(in 15 reviews)|
|"Awesome breakfast and staff hospitality"||(in 61 reviews)|
|"Specially Mahmoud from Front desk team."||(in 2 reviews)|
|"I will never go back to this hotel"||(in 7 reviews)|
|"The room smells bad."||(in 20 reviews)|
|location and staff||in 152 reviews|
|staff are that helpful||in 113 reviews|
|great location||in 97 reviews|
|small room||in 78 reviews|
|hotel location||in 77 reviews|
|mall hotel||in 59 reviews|
|hotel is near||in 47 reviews|
|close to city||in 32 reviews|
|food is nice||in 24 reviews|
|reception||in 22 reviews|
|near to airport||in 16 reviews|
|nasr||in 15 reviews|
|comfortable bed||in 12 reviews|
|friendly and helpful||in 11 reviews|
|small pool||in 11 reviews|
|wifi connection||in 8 reviews|
|cairo||in 4 reviews|
Very comfortable bed, lovely staff
Upgrade to suite. Room was clean and well equipped. Staff is friendly. Direct next to the biggest shopping complex in the Middle East.
Noise from the traffic. Breakfast is good and big variety, but overpriced.
Proximity to mall
Not all the staff are that helpful
Hotel is good and nice and they give you free bottle of water inside the room and as well WiFi internet connection was working without any charge.
From the windows, even if at 7th floor, it was really clear the noise of the street, horn and cars. In Cairo everybody is horning. As well the breackfast it was quite expensive (approx €15) but really nice and good quality. Fresh juces from orange, melon and pinepple
the hotail staff and the location
The rooms are clean and comfortable. The location is great for my business.
Gates Trade company in Nasr City, is the one that offers me this Hotel. Every time in the check out the Staff try to take the booking money from me, when I tell them its paid, they then ask me for the breakfast money. I then tell them Its also paid, then they say Ok sorry. The last time I paid the breakfast money, then Gates told me they had already paid it for me. They are either stupid and not proffesional or they are thiefs. Sorry but it only happens in Holiday in City stars, never in Sonesta or Sheraton, why?
the welcoming by the night staff on duty, very friendly and accomodating.
Yes, your office staff that insisted that I had to leave the hotel the 3rd night as they were overbooked and only had me down for 2 nights instead of 3 nights booked. Very inconvenient as I had to interupt my important meeting to contact UK to prove that my booking was actually 3 nights - your staff should have checked and triple checked before they came to interupt me! Of course my booking was correct and your staff incorrect, unacceptable really!
Staff were extremely polite and receptive
nothing except the location
The staff are poorly trained, don't know anything about their hotel services, treats the guest as a thief until poove otherwise, always in rush react before they understand what you want and take decisions on your behalf as if you are prevert
The facilities and the accessories inside the room are standard and complete and clean
They promise to fix the internet connection quickly but they didn't.
The food and facilities
A modern, family-friendly hotel in Cairo's dynamic Citystars Heliopolis In the heart of Citystars business and leisure complex and just 10 minutes from Cairo International Airport, the Holiday Inn® Cairo Citystars hotel is an ideal base for exploring the modern and historic attractions of Egypt's capital. Next to the hotel, Stars Centre Mall is home to over 640 of shops and high-tech amusements including Snow City and Magic Galaxy, Egypt's largest indoor theme park. Downtown Cairo is less than half an hour away. The hotel's family-friendly atmosphere makes everyone feel at home, from the rooftop garden with its adults' and children's swimming pools, to the Star Corner Café in the lobby. Open 24-hours, Windows Restaurant tempts diners with heaped international buffets and live cooking stations, and Indira Restaurant serves some of the best Indian food in Cairo. Business travelers appreciate the fast, free Wi-Fi, business center and 24-hour room service. Need to hold a meeting? Seven elegant meeting rooms and a ballroom host up to 70 delegates. Many international corporations have offices nearby. Whether you are visiting Cairo for business or vacation, make yourself at home at this warm and welcoming hotel amid the contemporary buzz of Citystars Heliopolis.
based on 886 reviews
Value for money
Policies vary by room type and provider.
All existing bookings at Holiday Inn Cairo - Citystars can be changed or cancelled for stays up to 30 June 2020. For more information, visit the Intercontinental Hotel Response to COVID-19 page.
Holiday Inn Cairo - Citystars is located at Ali Rashed Street in Madīnat an-Naṣr 1, 10.7 km from the centre of Cairo. City Stars is the closest landmark to Holiday Inn Cairo - Citystars.
Check-in time is 3:00 PM and check-out time is 12:00 PM at Holiday Inn Cairo - Citystars.
Yes, Holiday Inn Cairo - Citystars offers free Wi-Fi.
No, Holiday Inn Cairo - Citystars does not offer free parking.
No, Holiday Inn Cairo - Citystars does not offer free airport shuttle service.
Holiday Inn Cairo - Citystars is 8.2 km from Cairo.
No, pets are not allowed at Holiday Inn Cairo - Citystars.
Yes, Holiday Inn Cairo - Citystars has a pool on-site.