Hotel La Cepada

Very clean, spacious hotel with nice modern appearance. Some of the staff really tried hard to provide a good stay and ensure we had the service we expected

Arriving Sunday the hotel was deserted, the phone provided in reception for service was flat at and after some time I found the cleaner who (Spanish only speaker) got us some rooms, however initially one reserved room was not twin as requested. Also, on booking.com it states meals are available, the hotel repeatedly told us that there was not a dinner service, as it was Sunday they eventually called the Chef in, on Monday they repeated that there was no food available. Under duress they stated they could feed us at 9:00 pm but we ate in town (20 minutes’ walk) but another guest had checked out because of this attitude. Breakfast was also very sparse on second day, for a 4 star hotel this was very poor and seemed to be entirely due to the management that were only on the end of the phone for the high and dry staff!