The Riverhouse

59 Fitzhamon Embankment, Cardiff, CF11 6AN, United Kingdom
+44 292 039 9810

Cheapest
rate per night

9.3

Excellent
based on 1,247 reviews
The Riverhouse - Cardiff, Wales, United Kingdom
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Provider Nightly total
Agoda.com C$ 32
Agoda.com

Good to know

Distance to city centre 0.4 km
Location rating 9.4

Rooms

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Reviews

Pros

Traveller rating

427
27
11
1
0

Time of year

Traveller type

Show reviews that mention

+
beds were comfy in 21 reviews
cardiff castle in 31 reviews
clean and tidy in 11 reviews
close to the city in 44 reviews
coach station in 15 reviews
comfy and the staff in 225 reviews
dining room in 84 reviews
facilities were great in 55 reviews
free hot drinks in 10 reviews
good breakfast in 253 reviews
great hostel in 67 reviews
great location in 129 reviews
processed food in 2 reviews
rooms were clean in 11 reviews
shared bathroom in 27 reviews
value for money in 60 reviews
  • Excellent
    Oct. 2019
    10.0

    The staff is great!

  • Mediocre
    Oct. 2019
    2.5

    Nice decoration.

    Not a great place to stay. Very unprofessional management. I had an issue and their behaviour was very unprofessional without making any effort to address the issue. I would happily give a higher rating but having the ability to solve problems by the management is crucial. The place is not very clean as the bathroom is always full of water and toilets are not clean. The hosts need to wash their dish but not all of them do the dishes properly so you will find dirty dishes . I would questions wether this meets any hygiene standards...note that there is no private bathroom even if you book a private room (this is not mentioned next to the room type which is the case with most hostels). The management is very unhelpful with big Ego. Instead of trying to find a solution they would only ask me to admit that the mistake was mine. They specifically told me that I can cancel my booking and go and find another room although there is no way I will find a cheaper room. They assume that everyone that stays there has booked the room entirely based on the price and they think they have the best service while it is really poor. I raised an request to booking before I even checked in and the manager said that I haven't raised the issue at the time of my check in (essentially calling me a liar). Too disappointed and I would never stay at them again. The hostel next door is cheaper and people seemed to be nicer (+ they always state whether the room comes with a private or shared bathroom).

  • Excellent
    Oct. 2019
    9.2

    Very good for all the local shops pubs and restaurants

    Mop in bathrooms to clean floor and mirror over the plug socket were you need to use hair dryer

  • Excellent
    Oct. 2019
    9.0

    Breakfast was great. Best breakfast of any hostel I have been in about 150 to 200 I have been in. Bathroom with individual toilet, sink and shower all in one including the soap gel shampoo. Had a hair dryer.

  • Excellent
    Oct. 2019
    9.6

    The location of the hotel is very good, just near the Cardiff Castle, by the river, the hotel is very clean. The receptionist was very enthusiastic, I am sorry that I did not remember his name, because my English is not very good, haha! There is also a fat big black cat inside, very cute! The bathroom design is very good, the bedroom is quiet and everything is wonderful!

    It would be better if the bed had a bed curtain.

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About

Overview

Located in Cardiff (Riverside), The Riverhouse is within a 15-minute walk of Principality Stadium and Cardiff Castle. Featured amenities include luggage storage and laundry facilities.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

9.3 Excellent

based on 1,247 reviews

9.7

Cleanliness

9.7

WiFi

9.4

Location

8.6

Room

Things to Know

  • Good kitchenette
  • Impressive bathroom
  • Clean hotel facilities
  • Clean bathroom

Check in

2:00 PM

Check out

10:30 AM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Complimentary breakfast
Free Wi-Fi
Internet
Game room
No smoking
Parking
Designated smoking area
Storage available
Terrace/Patio
Disabled Access
Library
Laundry facilities
Pets not allowed
Restaurant
Bar/Lounge
Express check out
24hr front desk

Location

Most Popular Landmarks

  • Principality Stadium 215 m
  • Cardiff Castle 0.5 km
  • Bute Park 0.7 km
  • St David's 0.8 km
  • Cardiff Cathedral 0.8 km
  • New Theatre 0.9 km

Cardiff Travel Guide

Learn about Cardiff on KAYAK

Getting Around

Cardiff-Wales Arpt 14.2 km
Bristol 34 km
Cardiff Central 0.6 km
Cardiff Ninian Park, Gwent 1 km

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