The Ritz-Carlton, San Juan

The Ritz-Carlton, San Juan

6961 Ave Gobernadores, Carolina 00979, Puerto Rico
+1 787 253 1700

based on 11 reviews

The Ritz-Carlton, San Juan
Wed 27/10
Thu 28/10
Enter your desired dates in the search form above to see room rates for The Ritz-Carlton, San Juan

About The Ritz-Carlton, San Juan

  • Resort Room
    Enjoy the many amenities of the resort
  • Enhanced cleaning
    This stay has committed to enhanced cleaning measures.Learn more
  • Freebies
    This stay includes Wi-Fi for free

Just a 10-minute car trip from Luis Munoz Marin International Airport, The Ritz-Carlton San Juan provides convenient accommodation and offers an outdoor pool, outdoor tennis courts and a sauna. It has a spa and wellness center, as well as an express check-in and check-out feature, 24-hour room service and a kids club.

Those staying at the resort have access to a sun deck and a hair salon. In addition, the multilingual staff are available to offer assistance.

Rooms are stylishly decorated and come with mini bars and slippers. Each includes its very own bathroom with bathrobes and a hair dryer.

The resort's traditional restaurant features an outdoor terrace. Each evening, guests are welcome to relax in the comfortable lounge bar. A selection of dining options are also found in the area.

The Ritz-Carlton San Juan is a convenient base to explore nearby Castillo San Cristobal and Condado Lagoon. Ocean Park Beach can be easily reached by car.

Photos of The Ritz-Carlton, San Juan

Property safety measures

The Ritz-Carlton, San Juan has implemented the following measures:
Heightened sanitation

Daily cleaning, increased availability of sanitation products.

Social distancing measures

Lobbies with safe social distancing.

Streamlined check-in and check-out.

Minimal contact with hotel personnel and other guests.

Rooms available at The Ritz-Carlton, San Juan

Wed 27/10
Thu 28/10
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Enter your desired dates in the search form directly above to see room rates for this hotel.

Amenities at The Ritz-Carlton, San Juan

  • Outdoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Tennis
  • Free Wi-Fi
  • Valet parking
  • Business centre
  • Cable or satellite TV

Services and conveniences

  • Conference rooms
  • Wedding services
  • ATM on-site
  • Ticket service
  • Business centre
  • Wake-up service
  • Express check-out
  • Concierge service
  • Meeting/Banquet facilities
  • Room service
  • 24hr front desk

Pool and spa

  • Sauna
  • Spa
  • Outdoor pool
  • Steam room

Accessibility and suitability

  • Disabled Access
  • Elevator
  • Multi-lingual staff
  • Pets not allowed

Things to do

  • Beauty salon
  • Gift shop
  • Shops (on site)
  • Casino


  • Terrace/Patio
  • Beach towels
  • Garden


  • Restaurant
  • Bar/Lounge
  • Minibar

Parking and transportation

  • Parking
  • Valet parking


  • Spa bath
  • Hairdryer


  • Laundry facilities
  • Laundry service

Family friendly

  • Babysitting or child care
  • Cribs available


  • Fitness centre
  • Tennis


  • Free Wi-Fi
  • Air-conditioned

Media and entertainment

  • Cable or satellite TV

Health and safety

  • Safe

Reviews of The Ritz-Carlton, San Juan

GreatBased on 11 verified guest reviews

Time of Year:
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10.0 Excellent
Pros:Spa. And service

Cons:The beach cafeteria takes too long and always gets the order wrong

4.8 Mediocre
Pros:Staff were very friendly and helpful. Facility was clean. Access to the ocean easy. Landscaping is mature and nice.

Cons:This resort is confused. It has high end and empty jewellery stores but a down market casino and resultant clientele. The hotel has only one pool which doesn't function as a central location. The hotel itself has no atmosphere. Feels very loud and downmarket inside. The prices for food etc are extortionate. The hotel is located literally alongside the airport runway, so planes take off all day and evening beside you. Deafening noise on the beach. The beach is sketchy, not cleaned each morning. Bed service is managed by guys in a truck which spews exhaust over you and adds more noise. The beach isn't big enough to need that. Clientele smoke and in in case smoke weed on the beach so it blows all over you. Other clientele - the casino types - drink heavily in the beach and get loud etc. then there are the cell phone junkies talking loudly about their dreary lives at the top of their voices. Time to zone the beach.

7.6 Good
Pros:Friendly staff.

Cons:Nickle & Dimed. Pre-arranged amenaties, spa services and payment. All was lost somewhere between the concierge and front desk; so had to change plans and credit card.

1 out of 1


6961 Ave Gobernadores, Carolina 00979

What's nearby

  • Isla Verde Beach0.5 km
  • Isla Verde0.8 km
  • Carolina Beach0.9 km
  • Barbosa Park3.8 km
  • Ocean Park4.3 km
  • University of Puerto Rico5.9 km
  • Plaza Carolina6.8 km
  • Cruise Line Terminal10.4 km
  • Castillo San Felipe del Morro12.1 km
  • Bosque nacional El Yunque27.8 km
  • Mosquito Bay Beach70.6 km
  • Playa Flamenco74.7 km



Check in anytime after 4:00 PM, check out anytime before 11:00 AM


Cancellation/prepayment policies vary by room type and provider.

FAQs when booking at The Ritz-Carlton, San Juan

  • Guests with existing The Ritz-Carlton, San Juan reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 June 2020. For guests making new reservations at The Ritz-Carlton, San Juan for any future arrival date, including reservations with pre-paid rates, between today and 30 June 2020, reservations may be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.

  • The Ritz-Carlton, San Juan is located at 6961 Ave Gobernadores, 9 km from the centre of Carolina. Isla Verde Beach is the closest landmark to The Ritz-Carlton, San Juan.

  • Check-in time is 4:00 PM and check-out time is 11:00 AM at The Ritz-Carlton, San Juan.

  • Yes, The Ritz-Carlton, San Juan offers free Wi-Fi.

  • No, The Ritz-Carlton, San Juan does not offer free parking.

  • No, The Ritz-Carlton, San Juan does not offer free airport shuttle service.

  • The Ritz-Carlton, San Juan is 1.2 km from San Juan Luis Munoz Marin Intl. The Ritz-Carlton, San Juan is 9 km from San Juan Isla Grande.

  • No, pets are not allowed at The Ritz-Carlton, San Juan.

  • Yes, The Ritz-Carlton, San Juan has a pool on-site.

Nearby hotels and places to stay

Good to know

Value for money


Distance to city centre

9.0 km

Location rating


Nearest Airport

San Juan Luis Munoz Marin Intl

Distance to airport

1.2 km