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Cons:They were closed when I arrived, which cost $40 for the uber
Pros:Enterprise had great customer service
Cons:The Nissan versa was a horrible car for a long roadtrip and not what I wanted. Handling was very poor on the highway as the whole car shakes. The cruise control did not work and there was greasy fingerprints on the inside of windshield. Very disappointed with the car and I reserved a midrange Mitsubishi and all they had was Nissan versas. I plan on upgrading to a better vehicle for the trip back
Pros:Nice car. Accommodating professional staff. Easy drop off and oick up
Pros:Good staff, great fee upgrade.
Pros:Staff was Great
Cons:The cleanliness of vehicle could of been alot better
Pros:Excellent customer service on both pickup and drop off. I will definitely return to rent from this location.
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Pros:Staff was friendly and helpful.
Cons:More area to park
Cons:They are entirely too slow with their service
Pros:The first car smelled like smoked and I was able to quickly get another car.
Cons:I called a couple of days before mentioning I wouldn’t be able to pick up the car till the next day. As I wouldn’t be able to park the rental anywhere for the night. I asked if the charges would be the same and the person I spoke to said they would be able to fix the charges once I got there. The person I spoke to said they would make a note of it. Once I get to Hertz the person who is present says there isn’t a note. The person isn’t pleasant as I try to figure out what is going on. I am charged the same amount as if I picked it up the night prior. Overall experience at hertz lacked customer service.
Cons:Hertz employees not wearing masks, car was dirty on the outside and I was not convinced that it had been properly sanitized and disinfected prior to me driving it. I brought my own Lysol and wipes and had to clean it down in order to give myself some peace of mind.
Pros:The car was sound and safe.
Cons:When when I called a Alexandria, VA Hertz I told the gentlemen I was running late (about 11:40) I expressed my concerns for being charged an extra day and fees. He said I would not as long as it’s dropped offs. He mentioned he would be in the office Sunday. In addition, I called the Hertz toll free customer service while at the drop-off location to further explain. They only recommended dropping off the keys and recording the mileage on the rental agreement. My main concern is being charged additional days and fees.
Cons:My car was not full and had very poor tires with one tire always going flat. Spent 3 hours turning in it for a mother vehicle that had tire that held air
Pros:The owner was very nice and accommodating. They had a nice selection of cars to choose from. I would definitely recommend renting from this budget/Avis location.
Pros:Staff was very nice and helpful
Cons:The vehicle was not clean and the previous renter had smoked in the car.
Pros:Pick-up process was the easiest I've ever experienced. Staff was great and worked through my problems
Cons:I'm not familiar with Alexandria and the Landmark Mall. Entrances are not clearly marked at all.
Pros:We were delighted with the vehicle we received! It was clean, well-maintained, had lots of amenities, and an outstanding deal for the price! The staff were polite, friendly, answered our questions, and went out of their way to ensure the rental arrangements fit our needs. We will DEFINITELY be recommending Budget to everyone and using Budget again in the future. Thank you!
Pros:Drop off was to easy a fast
Cons:Their was only one worker and he was out dropping off a ntoher customer so i had to wait about 15 min till he cam back
8.8 Very good
Pros:Having never rented a car I wasn't sure of the whole process or cost but it ended up working out great! I was able to tap into a special so the price was right and the car (compact/small 4-door) was as expected. The only thing that concerned me was no one walked me out to the car to do a once-over. I noticed damage on the exterior and dirt on the interior so I promptly took photos to cover myself. Overall the car was good on gas mileage and drop-off was seamless (easier than anticipated). Would definitely rent from Budget again :)
Cons:No walk-through/once-over of the car upon . Damage to exterior. Dirty interior. Needed a car wash. No auxiliary input.
Pros:The guy at the desk was friendly and nice.
Cons:The car was not ready when I got there. Had to wait 30 minutes to be able to go anywhere (others were waiting too). I had a work meeting to get to and thankfully I had booked the car early so I was able to still make it in time but it was unnecessarily stressful to have to wait.
Cons:Showing up thinking I have a reservation even after calling twice.