Cape Canaveral Car Rentals

Great rental, but long wait

Pros: Rental was quick, once I reached the counter. Car was just as advertised. Associate at the counter was courteous.

Cons: It was a very long wait at Hertz, Cape Canaveral. I was only 5th or 6th in line, but I waited over 30 minutes. Also, to make matters worse, there was no AC in the building.

Cons: Worst car rental experience ever. Way to much to list. Complete fail

Car condition

Cons: The car had lots of scratches, dings and something was dragging the whole time!!!

Cheap, but not efficient

Pros: Very helpful representative and friendly once i finally got to the counter. Staff was efficient and working diligently to assist all the customers in line although there were far too many scheduled for the hands they had to work with.

Cons: Upon walking to the location (there was no shuttle from the cruise boat and my phone had been lost so i could not get an uber), we arrived right before our scheduled time and there were far too many customers for the staff the location had. On a time crunch, we patiently waited about 15 minutes to simply talk to the representative before renting a car. There was a line behind us out the front door. The GPS rented with the car took me through closed roads due to construction and wouldn't route me around until i traveled 12 miles out of the way. It then took me down toll roads which i did not have cash for and now have to pay. The insurance i purchased through Kayak was not recognized by Hertz (after speaking with the associate at the store) who tried to get me to purchase additional insurance through Hertz. When i purchased the rental online i was under the impression i would be covered. This should be worked out between the companies before the customer gets to the counter as it is very confusing and frustrating.