Pickup shuttle

Pros: Car return was easy and quick

Cons: Our rental pickup was from (N ATLANTIC AVE, CAPE CANAVERAL, FL), we were supposed to be picked up from port Canaveral which is 3 miles away from this office. They have only 1 shuttle, we waited for 2 hours for a pickup. The rental office never pick up the phone .we tried to call the headquarters numbers, even the managers couldn't get hold of them or do anything for us . SO IGNORANT

Horrible customer service and long waiting

Pros: I made a reservation to pick up 10 am lined for at 9:30 am and finally got the car at 12:30 pm. No enough cars staff are not friendly at all except shuttle drivers.

Cons: Do not take reservation more that what you have in the stock

Poor service

Cons: We waited for one and a half hours at the Carnival Magic terminal. Finally a driver from another rental car company picked us up and took us to the Dollar Rental Car office. We called 5 times to check the status of the shuttle and were told every time it's on its way. Once we got to the rental office the gentleman that was on duty was very extremely rude. He also mentioned oh yeah you were the ones that called all those times as if he was very annoyed by It. He processed my rental very quickly just to get me out of there. He did not ask who the driver would be, me or my husband, or if we wanted to take advantage of the Rental Car Coverage or decline it. The next time I am in the Port Canaveral area I certainly will not be renting from this location as my time is worth more than that and I am a paying customer that deserves to be treated with the upmost respect.

Cons: the shuttle bus never came to port canaveral we had to take a taxi to get to the rental center, all the shuttle buses from the other companies came frequently while the dollar shuttle base came in almost two hours of waiting, one time

Drop off location very confusing

Pros: I ordered the car with different drop off location than pick up location, the guy asked me to go to the airport service counter to get receipt, after he checked everything was fine, I waited forever there, there was only one person there, I never expected dropping off car will take that much hassle

Management needs a kick in the rear!

Pros: Plenty of cars available.

Cons: Manager and one worker made the place way understaffed. When I tested that they needed more people he said no they didn't. One small shuttle bus for 3 large ships in port on the same day. He said that they didn't need another one of those either. That was after a group of us waited at the terminal for almost two hours!!!