2.0
Had a 9am appointment, there were 60-70 people there in big lines … Avis overbooked reservations vs number of cars they had. By 11am (approximately) we got a car that had no gas in it, low fuel Light on. Employees were doing there best to deal with a problem they didn’t create - but not a pleasant experience for us (with elderly wheel chair grandparents with us) or for anyone else thereReviewed 1 May 2023
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10.0
There was a very long line to pick up, but the staff was very efficient and kind. Drop-off was a bit complex because it was not clear that one must access the parking and head to the 5th floor, but after figuring it out, everything was very quick and smooth. Great experience!Reviewed 6 Jan. 2023
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10.0
It was easy with no hassle or hidden fees and they had a free shuttle to the port.Reviewed 9 Apr. 2022
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10.0
Easy rental. Staff went out of their way to get us a car - we arrived early but they got it done!Reviewed 13 Mar. 2022
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8.0
Had to wait 20 minutes for a shuttle. Staff was courteous and helpful. Vehicle was perfect for our trip! ThanksReviewed 15 Feb. 2022
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10.0
They did not have the full size truck I reserved, but they gave me a smaller truck and took off about $30 off my rental cost. Turns out I didn’t need the full size like I thought I did. All went well.Reviewed 24 Nov. 2021
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10.0
Nice agent and quick serviceReviewed 30 Aug. 2021
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10.0
Quick and easy pick up and drop offReviewed 13 Aug. 2021
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10.0
Pros:Staff was friendly and helpful. Drop off was easy.Cons:Bigger waiting area. We had to wait almost 4 hours due to the time I had requested the start of my rental. One family took the whole air conditioned area and stayed thereReviewed 28 Jul. 2019
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8.8
A bit of a wait, but good car.Pros:The car ran really well, and was a slight upgrade.Cons:The line at the Port was pretty long to pick up the car. Also, the car had no USB charging port. The car also wasn’t completely cleaned; the cup area had junk from the last user.Reviewed 28 Jan. 2018
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8.0
Pros:The pick up and drop off were excellent.Cons:The shuttle from the cruise ship was extremely delayed. Had to take an Lyft ride. The car I had reserved was not available.Reviewed 7 Jan. 2018
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10.0
Pros:Very nice vehicle!Cons:Nothing comes to mind--it was a great experience all around. Will rent with Avis again. Thank you very much!Reviewed 20 Nov. 2017
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