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2 locations in Escondido
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Reviews
8.0 Very good
Apr. 2021
Cons:
The vehicle did not have windshield washer fluid on my trip.2.0 Poor
Dec. 2021
Pros:
Nothing. The staff was rude. They did not have a car fir me4.0 Mediocre
Sep. 2020
Pros:
Treated very poorly, right from the start the girl thst checked me in was rude. I had a temporary license extention from DMV and she was giving me a hard time. Then they wouldn’t accept my EDD Card issued by state of California I made a complaint to Enterprise regional manager but have not heard back with an apologyCons:
Customer Service improvement is needed through coaching and training10.0 Wonderful
Jul. 2020
Cons:
Less fragrant cleaning agents10.0 Wonderful
May 2019
Pros:
The staff were helpful and knowledgeable.Cons:
I can't think of anything. This is the way a rental car agency should always work.10.0 Wonderful
Aug. 2018
Pros:
There were lot of people to help me and all of them were friendly and had a very good customer service. Clean office. Convinient.Cons:
No shuttle service on Satuday.2 locations in Escondido
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4.0 Mediocre
Nov. 2022
4.0 Mediocre
Jun. 2022
10.0 Wonderful
May 2021
Pros:
The van was amazing. The service was excellent and timely. The office is very clean. Hardly any wait.Cons:
Hard to find a street parking returning the van. Some assigned parking would help.10.0 Wonderful
Jan. 2021
Pros:
Helpful staffCons:
More parking at the pick up/ drop off location.3.6 Poor
Jun. 2020
Cons:
I was directed to the wrong pick up location which was difficult to find and was closed. Upon calling Hertz for information and waiting for 20 minutes the individual I spoke with had poor command of the English language and gave me incorrect information. I found the alternate pick up location and was charged approximately $38 more than the quoted amount for the rental. Have yet to be refunded my security deposit. Wondering if all this is due to Hertz bankruptcy.10.0 Wonderful
Feb. 2020
Pros:
Staff very friendly and never felt pushed for add onsCons:
Parking is terrible. Had to park 2 blocks away to return rental.One location in Escondido
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10.0 Wonderful
Apr. 2021
Cons:
Great price and the car was great for the long trip10.0 Wonderful
Mar. 2021
Pros:
The staff was excellentCons:
Nothing10.0 Wonderful
Aug. 2019
Pros:
Yes, they were helpful, efficient, & friendly, no bs.Cons:
Can’t think of anything.10.0 Wonderful
Jan. 2019
Pros:
Staff friendly and helpful; dropoff easy.Cons:
Nothing2.0 Poor
Jan. 2018
Cons:
Avis confirmed my pick-up time, but they decided to close early. Leaving me and my family stranded. Avis support said to go to San Diego airport??? Hour plus south of where we were going. Got a Taxi to LA instead. Never again Avis :(.7.2 Good
Jan. 2018
Cons:
Pick up agent recorded a full tank of gas when the car actually had a half tank. Agent at drop off disputed this and customer service were originally unwilling to credit me, but came around when I became frustrated. A hiccup I could have done without, but many thanks to the customer service agent on the phone for sorting.One location in Escondido
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8.0 Very good
Feb. 2021
Cons:
Make my reservation at earlier time10.0 Wonderful
Jul. 2020
Pros:
Friendly staff, drop off easy9.2 Wonderful
Mar. 2016
Pros:
Check in and out was fast, car in good conditionCons:
Car was not washed which made the view out the back window difficult10.0 Wonderful
Feb. 2016
Pros:
Got a nice upgrade. Pricing is very competitive. Pick-up costed a bit more time than anticipated; drop off was within 1 minute! Very good overall.Cons:
One person doing paperwork while a line is waiting.2.0 Poor
Jun. 2022
2.0 Poor
May 2022
One location in Escondido
One location in Escondido
One location in Escondido
One location in Escondido