Pros: Very friendly and accommodating staff. The car was also nicer than expected. Was very happy overall!!
28 Jun 2017
Vignette Autoroute Suisses
Pros: Upgrade = voiture très agréable;
Cons: Pas de vignette sur la voiture réservée,
Obligation d'un upgrade pour avoir une vignette
11 Jul 2017
Typical Rental Car
Pros: It was clean and easy to return
Cons: Too expensive
17 Jul 2017
Unclear dollar is part of Hertz, huge deposit
Pros: car was fine
Cons: It was hard to find the pick-up spot because there is only a tiny hidden sign by the pickup desk showing that dollar is handles by hertz. Had to ask around for a while before we found you. The deposit was really large (my entire credit card limit), so I couldn't get the car. It was impossible to pay with my boyfriend's credit card, so had to make an emergency call to my bank (all of this led to a major delay). The cover of the stick of the car was coming off and the car had many dents and not a very strong engine. Also not really clean. I booked my insurance on the website together with the car but was told at the desk that there is no agreement with the companies so no guarantee I was actually covered.
7 Aug 2017
11 Sep 2017
Pros: nice clean car, helpful personel
Cons: waiting line at pickup took 20 minutes
1 Jan 2018
Cons: Ordered a 7 person plus 3 luggage vehicle, got a 7 person 0 luggage vehicle. Vehicle was a reg 5 person that had 2 tiny jump seats in the farthest back. Had to rent a driver to get people and luggage to where we were going.
18 Sep 2016
if renting in geneva be sure to find out if car is
Pros: car drove well and was comfortable. price was good.
Cons: geneva airport is confusing w/ swiss side and small french sector that is hard to locate. it isn't clear at the time of booking that car is from french sector and this has ramifications for driving in switzerland (extra 40 chf fee) and parking in geneva (scrambled to find a disk that needs to be rotated every 90 min)>
8 Oct 2016
Pros: Very friendly and easy to deal with
3 Apr 2017
Car rental from Geneva to Paris airports
Pros: The car handled beautifully -- smooth, compact, and had sufficient power. Staff in Geneva Cointrin and Paris CDG were friendly and professional.
Cons: GPS was not as clear as I would have liked. Ended up using my phone. Signage for rental car return should be posted sooner on the route. Please persuade the authorities to do this.
Pros: I rented a ford fiesta but they upgraded me to a jeep renegade for free. The car was perfect and I hadn't troubles with it at all. The customer service was brilliant too. The young lady explained everything in detail and was very friendly keeping us at total ease. I would surely prefer Hertz again and suggest it to others too. Great work!
3 Oct 2016
Good option in downtown Geneva
Pros: Staff is very nice and helpful. It is a major plus that it is open on Sundays in Geneva.
Cons: It took a little too long, but not too much, maybe 10 minutes or so, to pick up the car, but it wasn't too big of a deal since we were not in a rush.
3 Dec 2016
Pros: Easy, quick, nice car, flexible drop off hours
11 Dec 2016
Pros: Awsome car and price
30 Jan 2017
Pros: The customer service is great. They also upgraded us for free.
5 Apr 2017
Great Customer Service
Pros: Elodie was just amazing. Thank you so much for your excellent customer service
14 Apr 2017
It was a horrible experience
Cons: Very poor customer service and did not help me when I needed it. Will
Never rent from hertz again
1 May 2017
Pros: I had to cancel my reservation and was bumped between priceline and hertz a total of 4 times. Each saying the other was responsible for cancelling. I still have not received a message confirming the cancellation and that I have not been charged. I know that this is an automated bank to receive feedback but here's hoping you care about your customers to investigate and respond.
27 Jul 2017
It was a bad experience with Hertiz
Pros: It was clean
Cons: They took extra money more than we agreed on the site with the insurance despite of your offer price which made me cancel another reservation because I thought you were better price and offers .I had an accident I lost the key and they didn't give me a nother car or a Spair key for the car and they sent someone to pick up the car and left us in the rain with my children in the highway waiting for the Taxi for 2 hours. .It will be the last time I rent a car from Hertiz or with your site if you didn't solve the problem.
4 Dec 2017
Very misleading rental process with Kayak and Hertz in Geneva
Pros: Rental price was ok for Geneva, got a good car (Mercedes A class)
Cons: The online rental process is completely misleading and full if miscommunication (on purpose?):
The pick up location was on the French side of the airport, but until the last step of the booking process Kayak and Carrentals stated "Swiss side"
Usually no vignette for Swiss highways is included on the French side, so you pay CHF 40 extra
The car did not come with winter tires, not sure thst is legal
Pros: Car was clean, just what we needed, and economical.
Cons: Didn't come with a sticker for Swiss freeways.
1 May 2017
Pros: Great car, perfect service, friendly and pleasant experience.
30 Jul 2017
6 Jan 2018
Pros: The car itself was good
Cons: We had to pay extra for everything which was not clear at first. I'm not renting from the French side again because it seems cheaper... it'll end up more expensive incl a big headache over it
1 Oct 2016
Pros: Great car and easy to drive.
Cons: Even if you are picking the car up on the " French side " of Geneva airport you still in Switzerland. So have to pay the vignette € 35 was a disappointment. It should be included in the rental cost.
27 Jun 2017
Pros: Easy convenient and billed as expected.
17 Apr 2017
Cons: They charged me the money that was not agreed upon and now I have to dispute it. They also charged me for something I did not sign, and I had to have my credit card company block the charge.
Pros: We decided to rent a car at the last minute, there wee very few cars avaialable. Our car was nearly 600 Euro for 1 week, much more than we expected, but still nearly 100 Euro less than the next company and 200 Euro less than Hertz. The drop-off was strange, no one gave me any paperwork but hopefully that will be OK.
Cons: The people at the car return were not very professional, kept talking to one another and ignored me for some time. They didn't give me any paper that certified that I returned the car. In retrospect, I should have insisted that they give me a receipt.
31 Jan 2018
Pros: We had a nice upgrade and they gave us a brand new car. Help behind the desk was very friendly. Due to late arrival desk would have been closed but was still open.
30 Mar 2017
Change of car type
Pros: Quick service
Cons: The pushing of the reception employee to upgrade to a higher car for almost 50% extra on my reserved class .
When I rejected ... he told me the car I requested in not ready and will give you a bigger and higher class car for the same price .
Later I found that he gave me lower class car which can not be compared at all with the one I paid for ..
2 Aug 2017
Pros: service & car
Cons: to get in insurance the rental rate would have doubled. so I accepted a 25000 deductible. This is a bit unusual.
Cons: They didnt give me the car we ordered and we could not fit.
They told me to rent another car for $1000
28 Jan 2017
Pros: Amazing client service and no hidden charges, the best
5 Mar 2017
Challenges when collecting the rental car.
Cons: The rental company didn't accept visa debit card.
The rental was actually done by hertz. And from my experience hertz is very ridge and not friendly. I who'd prefer to know these things in advance.
Cons: when I booked the car I thought i was getting a allweel drive suv but NO it was a SUV that was only FWD ARE YOU KIDDING !
in the Future how can I make sure that i have All Weel Drive when I book my rental Cars . Please help this was not the first time this has happend .
5 Jul 2017
Strange customer service rep
Pros: The price of the rental car
Cons: The AGNET charged me two security deposites. One valued at 1600 euros which was not even registered in the rental contract. It was really fishy. Also, the agnet tried to rip me off by charging me additional 350 euros for changing the drop off location within the same city. i refused and eventually changed the drop off location at no additional charge.