10.0
Free upgradeReviewed 16 Apr. 2023
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4.0
Not very helpful at the front desk and on return - customer service pretty poor overall.Reviewed 27 Mar. 2023
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10.0
The guy who served us at Geneva (I think his name was Hussain) was humorous, kind and efficient. Our flight was delayed so we arrived beyond opening hours however he couldn't have been friendlier and more helpful. In the past we have had very different experiences at Geneva airport with other hire car companies but I would definitely use Alamo again based on this experience. ps drop off was also simple!Reviewed 18 Feb. 2023
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10.0
Easy pick up. Good car. No fuss or trouble,Reviewed 9 Jun. 2022
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2.0
When returning the vehicle, the agent found two speck-of-dust-sized chips on the windshield. I'm almost certain these would have been there when I picked it up given I never would have seen these without the special flashlight he was using for his own inspection. Now I am being charged $3000 after having been extra careful with the car. Filing insurance using my own credit card benefits so should not be an issue - but overall a terrible experience with drop-off, leaving me feeling cheated.Reviewed 12 Apr. 2022
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1.9
Warning - this company is fraudulent. During my rental, I hit a small animal which caused small damage to a plastic part on the car. This required replacing the plastic component, something that was billed at 700 CHF. This is fine, and fully my responsibility. However, on top of this, they took the opportunity to also repair a ton of scratches at various places on the car, that had been caused prior to my rental. Even though Alamo acknowledges that the scratches were present beforehand, they still charged me for the paint job of 900 CHF. I have contacted them on multiple occasions to get this reimbursed, and their "damage team" will get back to me "in one week". It is now almost two months. I have disputed the charge with my credit card company, hopefully Alamo will now take their responsibility and behave like decent human beings in a civilized country.Reviewed 12 Sep. 2021
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10.0
Pros:Staff was very friendlyCons:perhaps more selection of vehicles.Reviewed 31 Jan. 2020
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10.0
Pros:Staff was excellent and Gregory was super helpful with directions, etc. Customer service was the best.Reviewed 24 Dec. 2019
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5.6
Cons:There apparently is a French and Swiss side to the airport with car rentals at both places. The French side is smaller with less car but maybe a better deal. I rented a small suv because I was going skiing. They did not have that car but they “upgraded” me two classes to a luxury wagon without AWd. It worked for this trip but was not what I wanted. Also, the road signs and gps are not clear how to get back to the French side. We almost missed our plane. Found it by accident and not following what the signs would indicateReviewed 19 Dec. 2019
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10.0
Pros:Friendly stuff and very nice and clean car. No issues for my entire trip.Cons:Cant think of anything at the monentReviewed 1 Oct. 2019
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7.6
Pros:Staff generally friendly. Super fast drop-off.Cons:Difficulty at pick-up. Required to provide a flight number although leaving in the region. There was no mention of this anywhere on kayak's or wisecars' website through which the car was booked.Reviewed 16 Sep. 2019
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10.0
Pros:Staff was super friendly, pleasant and accommodating. Our car was slightly too small, they went out of their way to find us another one that was big enough. Will definitely go back there next time!Reviewed 29 Jul. 2019
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