8.0
Don’t hide the insurance cost/ lack of insurance at time of bookingReviewed 23 May 2023
review from![kayak]()
2.0
the car i booked was totally different that a car they gave meReviewed 8 May 2023
review from![kayak]()
2.0
We dropped the car off within the contract period. They not only charged us an extra day, but they also sent us a photo of damage to the car that they want to charge us for. The photo was taken almost 24 hours after we dropped off the car. I have now asked them three times to provide me with their records of when the car was returned to their possession, and they are refusing to answer that question. So instead I am forced to dispute the charge through my credit card company.Reviewed 8 Feb. 2023
review from![kayak]()
6.0
The care was so smallReviewed 18 Aug. 2022
review from![kayak]()
2.0
Cons:The car was delivered on April 1, and the amount of 876 Swiss francs has been booked and the amount has not been unbooked yet.Reviewed 5 Apr. 2018
review from![kayak]()
6.8
Pros:Car was greatCons:The person who gave me the car was extremely rude! I bought insurance for the car online when I booked, yet she repeatedly told me that I was unprotected and made me feel like I did not have adequate protection when I did. I also would have appreciated knowing a few things about the car that no one told me about.Reviewed 7 Feb. 2018
review from![kayak]()
5.6
Deteriorating customer servicePros:No problems with car.Cons:No windshield washer fluid, was a real problem driving in bad weather on the highway. I guess that's something I assumed would be there. Unfortunately, this is not the first time. Service not nearly as helpful as usual. In the past we have made an effort to rent from Hertz because of the extra effort they have made at this location. This time they made out the whole contract and we were about to sign when we noticed it was 300 € over our reservation price. Had to re-do. Price was already about 50% higher than what we usually pay at this location (Geneva airport, French sector) Also, we seemed to remember always getting snow tires in the winter as part of the standard package. Apparently not.Reviewed 18 Jan. 2018
review from![kayak]()
2.0
Cons:They gave us the wrong snow chains, which didn't fit the tires of the car. We had to call a very expensive cab to get us to the hotel from the foot of the mountain.Reviewed 2 Jan. 2018
review from![kayak]()
4.0
Very misleading rental process with Kayak and Hertz in GenevaPros:Rental price was ok for Geneva, got a good car (Mercedes A class)Cons:The online rental process is completely misleading and full if miscommunication (on purpose?): The pick up location was on the French side of the airport, but until the last step of the booking process Kayak and Carrentals stated "Swiss side" Usually no vignette for Swiss highways is included on the French side, so you pay CHF 40 extra The car did not come with winter tires, not sure thst is legalReviewed 4 Dec. 2017
review from![kayak]()
8.4
Cons:Hertz charged me currency conversion fees without asking firstReviewed 31 Jul. 2017
review from![kayak]()
3.2
It was a bad experience with HertizPros:It was cleanCons:They took extra money more than we agreed on the site with the insurance despite of your offer price which made me cancel another reservation because I thought you were better price and offers .I had an accident I lost the key and they didn't give me a nother car or a Spair key for the car and they sent someone to pick up the car and left us in the rain with my children in the highway waiting for the Taxi for 2 hours. .It will be the last time I rent a car from Hertiz or with your site if you didn't solve the problem.Reviewed 27 Jul. 2017
review from![kayak]()
2.0
Horrible servicePros:I had to cancel my reservation and was bumped between priceline and hertz a total of 4 times. Each saying the other was responsible for cancelling. I still have not received a message confirming the cancellation and that I have not been charged. I know that this is an automated bank to receive feedback but here's hoping you care about your customers to investigate and respond.Reviewed 1 May 2017
review from![kayak]()