6.0
We had a hard time paying for the car as they only accepted credit cards with a PIN.Reviewed 10 Sep. 2023
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6.0
This particular location holds you to almost the exact ETA You give if you arrive early expect to wait unless you want to pay for an upgradeReviewed 13 Jul. 2023
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10.0
I made the mistake of booking our car with Hertz in downtown Geneva, instead of at the airport. After finding our way to the correct office, checking in/picking up the car was a breeze. We arranged to leave the car at the airport, which worked out well. I had read some reviews about some people’s bad experiences, but there was nothing negative about our experience.Reviewed 3 Jun. 2023
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8.0
Don’t hide the insurance cost/ lack of insurance at time of bookingReviewed 23 May 2023
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2.0
the car i booked was totally different that a car they gave meReviewed 8 May 2023
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2.0
We dropped the car off within the contract period. They not only charged us an extra day, but they also sent us a photo of damage to the car that they want to charge us for. The photo was taken almost 24 hours after we dropped off the car. I have now asked them three times to provide me with their records of when the car was returned to their possession, and they are refusing to answer that question. So instead I am forced to dispute the charge through my credit card company.Reviewed 8 Feb. 2023
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4.0
The staff are very insistent on up selling the customers. They charge large fees for small scratches.Reviewed 23 Aug. 2022
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5.9
Kayak displays much lower prices than the big rental companies... because the price does NOT include insurance (!!!!!) ; next time, I will rent directly from hertz. Otherwise, wonderful car , nice little sporty VW Polo - fabulous.Reviewed 26 Jul. 2021
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10.0
Pros:Friendly staffReviewed 3 Jan. 2021
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2.0
Cons:The car was delivered on April 1, and the amount of 876 Swiss francs has been booked and the amount has not been unbooked yet.Reviewed 5 Apr. 2018
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6.8
Pros:Car was greatCons:The person who gave me the car was extremely rude! I bought insurance for the car online when I booked, yet she repeatedly told me that I was unprotected and made me feel like I did not have adequate protection when I did. I also would have appreciated knowing a few things about the car that no one told me about.Reviewed 7 Feb. 2018
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5.6
Deteriorating customer servicePros:No problems with car.Cons:No windshield washer fluid, was a real problem driving in bad weather on the highway. I guess that's something I assumed would be there. Unfortunately, this is not the first time. Service not nearly as helpful as usual. In the past we have made an effort to rent from Hertz because of the extra effort they have made at this location. This time they made out the whole contract and we were about to sign when we noticed it was 300 € over our reservation price. Had to re-do. Price was already about 50% higher than what we usually pay at this location (Geneva airport, French sector) Also, we seemed to remember always getting snow tires in the winter as part of the standard package. Apparently not.Reviewed 18 Jan. 2018
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