Hertz Car Rentals in Geneva

4.8 Okay

Premium

8 Jun 2017

Pros: Car was clean

Cons: Service by hertz staff.

8.0 Good

Compact

15 May 2017

Cons: Drop off location at Geneva was somewhat confusing. Hertz office was located within car dealership, not easy to spot at first. Asked a few car dealership employees and they were unsure where Hertz was located.

2.0 Poor

Mini

1 May 2017

Horrible service

Pros: I had to cancel my reservation and was bumped between priceline and hertz a total of 4 times. Each saying the other was responsible for cancelling. I still have not received a message confirming the cancellation and that I have not been charged. I know that this is an automated bank to receive feedback but here's hoping you care about your customers to investigate and respond.

2.0 Poor

Economy

14 Apr 2017

It was a horrible experience

Pros: Nothing

Cons: Very poor customer service and did not help me when I needed it. Will Never rent from hertz again

10.0 Excellent

Premium

5 Apr 2017

Great Customer Service

Pros: Elodie was just amazing. Thank you so much for your excellent customer service

10.0 Excellent

Intermediate

26 Mar 2017

Visiting Switzerland on a budget

Pros: We rented a 4 wd Subaru from Hertz via Kayak. The car was perfect for our ski trip; the agent in Geneva extremely helpful; and the price was the lowest we could find anywhere.

Cons: We flew into Geneva airport and the car was located at the train station in the Centre-ville of Geneva which is a three mile trip by public transportation. Carrying our skis, boots and bags for 9 nights was a pain; however, the cost savings made the inconvenience worthwhile.

10.0 Excellent

Standard

30 Jan 2017

Good branch

Pros: The customer service is great. They also upgraded us for free.

10.0 Excellent

Compact

11 Dec 2016

Pros: Awsome car and price

Cons: Nothing

10.0 Excellent

Compact

5 Dec 2016

Pros: The car and service were just excellent!

Cons: Insurance is not included and T&C is a bit strange like liability up to CHF29K for the car which costs CHF15K.

10.0 Excellent

Economy

3 Dec 2016

Pros: Easy, quick, nice car, flexible drop off hours

9.2 Excellent

Economy

22 Nov 2016

Pros: everything was great in general

Cons: the woman who gave us the keys & details forgot to explain how what we need to do to get out of the parking lot, and we got yelled at by someone there for it.

8.8 Excellent

Compact

3 Oct 2016

Good option in downtown Geneva

Pros: Staff is very nice and helpful. It is a major plus that it is open on Sundays in Geneva.

Cons: It took a little too long, but not too much, maybe 10 minutes or so, to pick up the car, but it wasn't too big of a deal since we were not in a rush.

10.0 Excellent

Economy

12 Sep 2016

Excellent

Pros: I rented a ford fiesta but they upgraded me to a jeep renegade for free. The car was perfect and I hadn't troubles with it at all. The customer service was brilliant too. The young lady explained everything in detail and was very friendly keeping us at total ease. I would surely prefer Hertz again and suggest it to others too. Great work!

5.6 Okay

Economy

6 Sep 2016

BE AWARE of the GAS TANK INDICATOR

Pros: The car itself was quite nice: Clean, comfy and great milage (860km!!). Its been a while I didn't drive a stick shift so it was refreshing.

Cons: I thought I booked the car in Geneva airport so in my mind I had to pick it up where the "rental car" signs were. I get there after looking for that bloody place for some time only to be told that I have to go to the french side to pick my car (I did book my RSVP when I was in France so maybe thats why). I get there, wait in line for quite some time, before I finally decided to go fwd and call out the Hertz rep who was not even making eye contact after 5min! and no he was not busy with another customer. Anyway, I get the car (without going around and checking it out) and drive to my hotel (30km away). I return with the car to airport the next day to catch my flight. On the way to the airport (30km away) I refill the car TWICE, since the gas tank indicator was a TINY BIT below FULL, but the indicator didn't move. I filled the car so much that it overspilled. I get to the airport: Not only there was NO SPOT to park the car but there was no one to talk to about the gas tank indicator prob!!!! So Guess what happened next: I look at my credit card bill a few days later and I see I got charged almost $30 for gas!!! Moral of the story: CHECK THAT EVERYTHING IS FINE WITH THE CAR BEFORE YOU EVEN TURN IT ON OR ITS ON YOU!!!

10.0 Excellent

Compact

1 Sep 2016

Pros: 1. The price was reasonable . 2. They did not insist on blocking 3000 CHF on my credit card (as other companies do) to cover the excess of 1500 in case of damage and 1500 in case of theft (surely only one blocking of 1500 should be sufficient) 3. I did not ask for a GPS navigator , but the car had one built in .

7.6 Good

Economy

24 Jul 2016

Cons: Imprecise instructions on drop-off.

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