Recent Reviews
- All reviews
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- Neutral
- Negative
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10.0
Pros: Drop off is convenient.
review from
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6.0
Non fuctioning equipment
Cons: The cruise control and collision avoidance systems did not work and were constantly flashing "saying take to dealer immediately" when Alamo was told about this they just blew it off !!
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6.0
Upgrade was a downgrade
Cons: The minivan I reserved wasn't available, so they put us in a giant SUV. It ended up costing us 150 more in gas for our trip, so the upgrade wasn't an upgrade at all.
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5.6
Counter agent was less than pleasant
Pros: The car was good.
Cons: Our counter agent was very sharp. Her customer service skills were lacking.
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10.0
Idaho Falls SUV
Pros: We went skiing at Grand Targhee and opted for the mid-size SUV. We had a Toyota 4Runner that was absolutely great. The folks at the counter were great and we will be renting from Alamo again.
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2.0
Lousy customer service.
Cons: I called and cancelled a day after making it but a credit still has not come through. I'm not very happy about it. I made the reservation for my son but under my name. I called back to make sure he could be the driver on my credit card and was advised he could not but they could cancel mine and book him so I called and got his information, called back and changed the reservation. Not only were we both billed but he was charged $50 more for the same rental. I was told by the book agent he'd just change the information on the original booking. I'm not very happy about my $$$$$ expensive car rental.
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4.4
Terrible customer service in Idaho Falls
Pros: The car that we eventually received was solid. I always appreciate getting a Suburu. And, our drop off in Bozeman was great.
Cons: Idaho Falls gave us a car with a damaged windshield. They claimed all their cars had one and it wasn't a big deal. A quick walk though the lot demonstrated this wasn't the case. Still unwilling to help, we called corporate from the lot. Only then did they give us another car.
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9.2
Pros: They saved the day after National tried to cheat us by not honoring a reservation. Original reservation was for 8 days for quoted price of $X. We missed our connection and they tried to tell us that new quote would be for 7 days for $1.2X. That's absurd! Same car fewer days costs more??!! We went to Alamo and they took care of us. The 7 days ended up being much lower than the original National quote for a better car.
Cons: We changed from 11pm dropoff to 4am dropoff and paid excessively I thought.
review from
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10.0
Pros: Drop off is convenient.
review from
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10.0
Idaho Falls SUV
Pros: We went skiing at Grand Targhee and opted for the mid-size SUV. We had a Toyota 4Runner that was absolutely great. The folks at the counter were great and we will be renting from Alamo again.
review from
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9.2
Pros: They saved the day after National tried to cheat us by not honoring a reservation. Original reservation was for 8 days for quoted price of $X. We missed our connection and they tried to tell us that new quote would be for 7 days for $1.2X. That's absurd! Same car fewer days costs more??!! We went to Alamo and they took care of us. The 7 days ended up being much lower than the original National quote for a better car.
Cons: We changed from 11pm dropoff to 4am dropoff and paid excessively I thought.
review from
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6.0
Non fuctioning equipment
Cons: The cruise control and collision avoidance systems did not work and were constantly flashing "saying take to dealer immediately" when Alamo was told about this they just blew it off !!
review from
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6.0
Upgrade was a downgrade
Cons: The minivan I reserved wasn't available, so they put us in a giant SUV. It ended up costing us 150 more in gas for our trip, so the upgrade wasn't an upgrade at all.
review from
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5.6
Counter agent was less than pleasant
Pros: The car was good.
Cons: Our counter agent was very sharp. Her customer service skills were lacking.
review from
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2.0
Lousy customer service.
Cons: I called and cancelled a day after making it but a credit still has not come through. I'm not very happy about it. I made the reservation for my son but under my name. I called back to make sure he could be the driver on my credit card and was advised he could not but they could cancel mine and book him so I called and got his information, called back and changed the reservation. Not only were we both billed but he was charged $50 more for the same rental. I was told by the book agent he'd just change the information on the original booking. I'm not very happy about my $$$$$ expensive car rental.
review from
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4.4
Terrible customer service in Idaho Falls
Pros: The car that we eventually received was solid. I always appreciate getting a Suburu. And, our drop off in Bozeman was great.
Cons: Idaho Falls gave us a car with a damaged windshield. They claimed all their cars had one and it wasn't a big deal. A quick walk though the lot demonstrated this wasn't the case. Still unwilling to help, we called corporate from the lot. Only then did they give us another car.
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