Pros: Nice car at good value. I was offered an automatic at no charge.
Cons: Long wait to pickup car and a very slow process. The car smelled of tobacco smoke. Messy and not very fast return either.
9 Sep 2016
Pros: quality of the car (Audi)
11 Sep 2016
Pros: Great upgrade, clean car, smooth rental process.
Cons: Forgot our bridge toll payment.
26 Sep 2016
Pros: I ordered a small car due to the short period of my stay and a very low price and was very surprised to receive an excellent vehicule. For denmark travel, they gave me a 420 desel with automatic transmission.
Cons: Absolutely nothing
4 Oct 2016
Nice but smaller car, dropoff a mess
Pros: We requested a manual car, and instead got an automatic which is a plus for us. Also, although small, it was a nice new sports Mercedes
Cons: We requested a car for 5 persons, not the basic budget car. although it was a beautiful, new car, and fit the 5 of us crushed, the car provided was small for 5 persons. That type of car should probably be categorized as a 4 person car.
When we picked the car, someone just gave us the keys and showed us the way. No explanation whatsoever.
Also, it took some time to drop off the car. Noone wanted to receive the car, so my husband and friend had to go around different persons to finally drop it off.
We prefer to have the possibility of having paid the car and insurance upfront. they requested payment and then we noticed the small print of this being a reservation only.
Being a car rental it would be great to have the car manual in English as well.
18 Nov 2016
Pros: Car Upgrade without extra charge
6 Jun 2017
Pros: Excellent car
Cons: All good until drop off. Employee crutinized car and accused us of smoking with "ashes" on seat. Total nonsense. Strange interaction.
28 Jun 2017
Very good service
Pros: The service agent was very helpful..
Cons: Had to wait 20 mins for the transfer bus to the rental center.. and upon returning the car, it's all outside uncovered. So in case of rain nowhere to find shelter..
20 Jul 2017
Excellent service, minus on the missing insurance
Pros: The car itself + service on pickup and drop-off was great!
Cons: Pricing didn't include any insurances (which is odd in EU) and I had to call to Budget to get the prices. nevertheless. price was OK and all worked as expected.
Cons: Damage to windshield, more damage than usual to the exterior of the car (they did note this when I picked it up), no windshield wiper fluid, the electronics set to Spanish, uncomfortable seating in front seats. Drop off was a joke: I had to hand over the key to a guy in an Avis minibus, in the parking lot. I was worried I was handing it over to a thief. No receipt or anything either.
5 Jul 2017
Pros: The person at the desk who helped me in Copenhagen was simply fantastic
The cars offered were exceptionally nice, modern, and frankly-- luxurious.
Everything was as expected on the rental with no surprises or extra unexpected charges
16 Jul 2017
Excellent car for traveling around Europe
Pros: I liked the gas mileage; the comfort from the driver's seat and the passenger seat
Cons: The overall size was somewhat of an issue. The car was advertised as a mini-van, yet was really not much bigger than a Prius or a mid-size hatchback. The advertisement also said that it would hold 7 passengers and 3-4 bags, but that was nearly impossible. Luckily we only had five passengers, otherwise our luggage would not have fit the car.