Great friendly service and a nice care at a good p
Pros: Customer service representative, the car, and the price - all that I could ask for.
20 Feb 2016
Pros: y flight was late and Alamo stayed open to get us our car. I can't say the same for their competitor at the airport.
10 Aug 2016
ruined our vacation
Cons: Our flight was cancelled at 3 am. I called Alamo to see what could be done and was told that it could be changed but would cost 500.00 more. No discussion. I tried to see if someone else could pick up our car as we could get a flight the next evening or that evening at a different airport-NO. I was told to call the local office and they were not opened There was no negotiation, no sympathy, no expression in voice. I spent a lot of time making my vacation plans and was very sad that they could not be worked out due to non negotiable phone center operators. (I tried twice)
23 Mar 2017
Pros: Friendly staff, knowledgeable and made things convenient. Even though I had a problem.
Loved the vehicle
Online booking, and no prepay needed, no cancellation fee.
Cons: The false advertising on price...$180 online...but taxes and fees...OMG what am I an idiot to you. $240, when I was done. A 33% increase? And fees for what ,are these just made up?. How come the world population cannot speak clearly of the need for these items and where they derive? As a business if you are imposed upon by governance to set aside funds for some reason, you cannot simply pass that to your customer in a "Fee". This become a PRICE INCREASE. I own a business and do not charge a fee for hazardous wast, fire safety, potential acts of god etc.
At that point I was trapped, (nice small print, faded btw) This reeks of a sincere attempt to be dishonest and barely follow the governing language. Try plain English, at a fifth grade understanding next time.
Also, if you NEED a credit card and not a cash card, this MUST be displayed CLEARLY prior to any commitment or arrival at the location. I was lucky and was able to transfer funds from an account to my credit card after I arrived for pick up. Had I known I would have done this days in advance.
I loved the overall experience but felt like I was being maipulated into a behavior.
8 Nov 2017
A bit bait & switch
Pros: Easy to pick up and drop off
Cons: Even though I requested online to pick up car at 10 am, email confirmation said noon. I had to call and inquire and was told weekend rate didn’t go into effect until noon, so had to pay $36+ more than anticipated.
28 Dec 2017
Pros: Easy to work with and no pressuring when doing paper work.
Cons: Pick up was supposed to be at one location and had to leave to another to actually pick it up. Car had no cruise control, that should be disclosed first.
29 Mar 2017
5 star all around!
Pros: Friendly, awesome service! Needed pickup truck with little notice. Willing to move truck to location that I needed for pick up and drop off! Awesome! Will definitely use again!
15 Jan 2017
Pros: Çar was clean. Checkout was fairly quick and easy.
Cons: Bought insurance thru Kayak but then again thru enterprise because desk clerk suggested it might not be enough. Feel a little deceived.
18 Jul 2017
Full Size SUV - GMC Yukon
Pros: Space, 20 MPG, fold down 3rd row seats, and legroom.
Cons: Visibility around vehicle, seats do not contour to body, poor radio reception, and no satellite radio.
31 Jul 2017
Cons: We reserved a minivan to transport 7 people, 3 of them in car seats, from Lacrosse to Minneapolis for a family wedding. When we went to pick it up they did not have a van. Gave us an explorer with 7 seats but no room for anything else. Had to have two people and most bags get a ride with someone else. Enterprise said we could switch out the vehicle in Minneapolis. I spent and hour on the phone trying to work that out. They would not bring us the vehicle so we had to drive 40 minutes to the airport and wait 45 minutes to get that switch done and then 40 minutes back.
Pros: Hertz had a very reasonable rental to use around town for a week. Service desk was very informative about the vehicle. The inspection of the vehicle before leaving is key.
17 Mar 2017
They gave me an American car
Pros: It was a Ford Fusion
9 Apr 2017
Pros: The service desk lady was nice enough. The price was cheaper than Enterprise.
Cons: I picked up my vehicle late at night. It was dark and it had been a long day for the service desk lady who admitted she hadn't inspected the car yet. She walked me out to the vehicle, there was no vehicle inspection performed. The Jeep Compass came with dents, cracked bumper corners, a broken fog lamp, missing panels from the bottom of doors, and an annoying change oil light. These were previously known as evidenced by the white X's around the damage. Throughout my 11-day trip I felt like the muffler must have had a hole in it because at 50 mph I felt I was driving a motorboat. Too loud!
23 May 2017
poor drop off
Pros: clean comfortable car, reasonable rates
Cons: drop off area was not marked, it was pouring rain uncovered and no place to drop car. No staff on Saturdays where all other rental booths were manned.