Cons: If use a toll road have to pay $19.75 + toll.
14 Mar 2017
Pros: Owner was kind to take the insurance off from Budget and honor my insurance with visa. It would have been over 500. not the 275 I was told on line. The loading and unloading of car was easy.
Would go to this Budget Avis rental again. Not so sure about the Jacksonville airport pickup.
31 Oct 2017
Pros: The gentleman at check out today was very nice.
Cons: i had to fill the radiator after I arrived at my destination, the check tire indicator stayed on, the car was very uncomfortable. The electronics were difficult to understand; I always rent from Budget and I will continue to do so, this was my first bad experience. The person I dealt with when I rented the vehicle did not go over the insurance. I informed him I wanted insurance but not to the extent of the addtional add on's. I paid $1,100 for a week's rental and it was totally not worth it. I should have kept the Jeep.
14 Feb 2018
Bait and switch
Pros: It was a car....
Cons: They had a lot of hidden cost, the car cost me 25% more than what was advertised on kayak.
Cons: The car smelled so bad, and it ran really rough I thought it was going to stall or something. In addition, we had to wait 3 hours to get it because it wasn't ready yet.
10 May 2017
Ten day rental - New Port Richey
Pros: Car worked well, exterior was gummy from a tarp being taped over it, so it looked a bit shabby, but otherwise okay. Jose was excellent during pickup process. Very professional.
Cons: Wanted to extend for four days, but the price would have been almost that of the original rental. Avis said I could return that car and get another for a better price, but the rental location is an hour from my home. They wouldn't just let me keep car for the better price. Seemed like a lot of extra paperwork to me. Tried to talk to local office, but the agent didn't care, didn't seem to want to work there. I asked them to set the toll pass to the 'off' position when I picked up the car since I didn't want it, and found it 'on' when I got the car home. Won't rent again from this location, or probably from Avis.
15 Jun 2017
Cons: The price kept changing when I went to book. Seems like a "Kiyack" issue. But, of course they won't take responsibility, so, maybe it's Avis, although the same thing happened with another car rental company
Cons: 1st, Building does not have handi-cap access. Filthy with scabbed office furniture, electronics even sitting on the floor. Worse, I had a balance of $24 due at pick-up. I hand them my bank Visa/debit card and they were going to run a credit check stating the card wasn't a true credit card. It's the same card I made the reservation with!! And then drop-off. I park and as I'm going to go in a car whips in and some guy tells me to give him the keys, that all the employees are out doing pick-ups. I ask for ID as he has on no badge, no Hertz shirt and he has the audacity to roll his eyes at me bc I want to see ID. I will NEVER go there again.
14 May 2017
Pros: Awesome rental amount last second reservation was no problem
18 Jul 2017
Good rental for reasonable price
Pros: Original rental was supposed to fit 5 people but when we got there it wouldn't hold 3 kids in the back very well. Hertz offered a vehicle upgrade to a mini van for reasonable cost with a tank of gas extra so we didn't have to return the vehicle with a full tank of gas. Staff was courteous, helpful, and presented a clean vehicle for our week long rental.
Cons: Car rented to us had an expired tag which we didn't realize until part way through the trip. Not sure how Hertz let this happen as it was months expired and not recent. We spent the test of the trip hoping to not be pulled over.