Austin Car Rentals

Disaster Rental in Austin

Cons: We had 20 people in line before us and two clerks. Waited an hour. No clerk at Payless it was combined with Budget. No other car rental had a line. Signage was poor. No one on staff on third floor garage to ask for guidance. Terrible experience.

If you’re ok with zero customer service...Payless!

Pros: The car ran.

Cons: Pickup happened through a different brand’s counter that had a line that was an hour long. They don’t actually employ anyone , they just outsource to other brands. During pickup there was no one to talk to to confirm that dings already on the car were present or that the car came to us with half a tank of gas or that the dashboard said “change oil soon” and had the check engine light on. This is after being offered a minivan when I booked an SUV. No... it’s not ok... drop off was similar. There is no one in the garage to hand off the car to. You just leave it with your contract and key inside (per the unoccupied booth window sign). When I got home I called to confirm the car was received ok and on time. The hotline said no it wasn’t and my contract was still open. They gave me the number of the local rental desk. I called got the hotline again. They inform me that it means the desk is busy if it transfers to them. Can you transfer me to the local deal? No. Can I speak to your manager? No. Just keep calling. All day? Yes. Seriously. After calling several times a call center lady put in a ticket. I got an email back saying the car was received that morning four hours after I dropped it off. I can’t. I just can’t. Worst customer service, ever.

Cons: Car reservation was for Full size SUV since we had 5 people. No Car upon Arrival for 2 hours then they assigned us a mid size SUV. Upon filing out paper work and going into parking lot for 30 min only to be find spot -- and No Car in spot. Back in line for 30 min then Reassigned a third car. Before we could get into thid car, it was reassigned to an Budget Prefered Customer, Finally hours later we were issued a standard 4 seat Chev with 27,000 on it. -- A real peace of junk, how the hell we got 5 people and luggage into this car I dont know. One was a federal Judge. You might her from him. I travel alot. I think you need to pay the $ 124 tab on this one -- at a minimum. Dr RT Calloway Conf # 06735530US4

Cons: The car was obviously damaged and that in poor condition. Even for a budget rental company, the vehicle was really low quality.

Rental/ day

Cons: Extra charge for gas used

Cons: Gas Tank was not full.