Austin Car Rentals

The picking up and dropping off of the rental car was not very easy or

Cons: After returning the car I was told there is a crack in the windshield that was never there when I was driving it.

Closed before closing time

Cons: Horrible service.

$300 for a 24-hour rental? Right on!

Pros: The vehicle didn’t break down and it took my family from point A to point B. That’s about the only positive about the experience.

Cons: It took nearly an hour to get the vehicle. I guess on saturdays at the airport they don’t expect any business since there were only 3 staff covering for 2 rental companies. I stood in line for almost an hour. The staff at the desk spoke so softly I could barely hear him, I guess I didn’t hear him when he added the pre-paid tank of gas for $90 which I’ve never opted for. The vehicle reeked of cigarette smoke which gave my kids a headache. I would have asked for an exchange, but after waiting as long as we did for the vehicle we decided it wouldn’t be worth the wait. As long as I remember this experience is associated with Budget car rental I won’t be using them again.

Pros: I ended up with a nice car that suited my needs for the trip. There was some damage to the car but it was documented. Drop off at the airport was much easier than I expected and the agent there knew what he was doing. I also found snack crumbs in the driver's side door when I got in but it was otherwise clean and comfy.

Cons: They didn't have the car I reserved at the location, and all that was left was a smaller car that wouldn't fit my needs. After discussing, the representative told me he could give me one other car, a nicer SUV, because someone had a reservation for it but hadn't shown up at their time. It was a bit more than what I ordered (and I already thought the prices were pretty ridiculous) but I needed a car! And it was not as much as it would be to order this SUV from the beginning. I sure hope I didn't put someone else without a car but was told it was sort of "first come first serve" at this location. That doesn't make much sense with reserving a car but stuck between a rock and a hard place, I went for it and it worked for me.

Cons: Trouble checking in,car not in correct space where told to pick up.

Failure

Pros: It was easy to book online and great price, however there was NO car when I arrived to pick it up

Cons: After waiting in line behind TWELVE customers, I reached the counter and was told that NO cars were available. Budget should NOT allow cars to be rented that do NOT exist in reality. This is inexcusably poor customer service. I had to rent a car from another company for twice the price and was at the airport for 90 minutes longer than I should have been