Pathetic

Cons: Booked a car and there was nothing available when I got to the counter, although I had a booked confirmation. The agent did nothing to help told me I was just out of luck. Horrible customer experience, and I had to book an Uber at $125 to get to my destination even though I allegedly had a car. Horrible customer service!!

Long wait at counter, undesirable "upgrade"

Pros: Price

Cons: The Payless counter was closed with sign saying "go to the Budget counter". The Budget counter said "go to the Avis counter". There was a long wait at the Avis counter. Then, they were out of Payless sedans. They wouldn't give me a Budget sedan or an Avis sedan. Instead, they "upgraded" me to a pickup truck. Which is a lot worse than a sedan for a family. Our luggage was crammed in the back seat around our daughter. Very uncomfortable for her!

Very unorganized

Pros: Nice people at Avis

Cons: Upon arrrival no desk attendant. Then when going to Avis had to wait very long to only be sent to three different stalls where none of them contained a car. Upon return no record of my rental was in the system. 4 different employees had to get me a Receipt which never happened.

Still don't know what's going on

Cons: I reserved a car, and there wasn't one available when I got there, so I had to pay $10+ more per day. Now, I've been home for a week (and returned the car) and still haven't been charged or received any communication from Payless to show that the charge was closed out. This is SO frustrating!

Disaster Rental in Austin

Cons: We had 20 people in line before us and two clerks. Waited an hour. No clerk at Payless it was combined with Budget. No other car rental had a line. Signage was poor. No one on staff on third floor garage to ask for guidance. Terrible experience.

If you’re ok with zero customer service...Payless!

Pros: The car ran.

Cons: Pickup happened through a different brand’s counter that had a line that was an hour long. They don’t actually employ anyone , they just outsource to other brands. During pickup there was no one to talk to to confirm that dings already on the car were present or that the car came to us with half a tank of gas or that the dashboard said “change oil soon” and had the check engine light on. This is after being offered a minivan when I booked an SUV. No... it’s not ok... drop off was similar. There is no one in the garage to hand off the car to. You just leave it with your contract and key inside (per the unoccupied booth window sign). When I got home I called to confirm the car was received ok and on time. The hotline said no it wasn’t and my contract was still open. They gave me the number of the local rental desk. I called got the hotline again. They inform me that it means the desk is busy if it transfers to them. Can you transfer me to the local deal? No. Can I speak to your manager? No. Just keep calling. All day? Yes. Seriously. After calling several times a call center lady put in a ticket. I got an email back saying the car was received that morning four hours after I dropped it off. I can’t. I just can’t. Worst customer service, ever.