Find reviews that mention:
4.0
staff was really mean!Reviewed 20 Mar. 2023
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10.0
Everything went as expected, no issues.Reviewed 17 Mar. 2023
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8.0
Long wait to pick up vehicle. Fox representative very hard to hear. Car was only mostly clean and had fender that was scraped up from previous renter.Reviewed 10 Mar. 2023
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2.0
Had no car available when we arrived. Was told to come back next day. Wouldn't pay for taxi or Uber. Called from 7am until 8am next day the number given by employee. Not once answered, would ring about 10 times then recored message would say no one was available and hang up. Ended up renting car from Budget with no issues. Will never make reservations with Fox again.Reviewed 28 Feb. 2023
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4.0
It took awhile to get the car. We had to pay $150.00 deposit when we got there. Also tried selling additional insurance. Not sure it was really any cheeper than Hertz or National. Definitely not hassle free either.Reviewed 21 Feb. 2023
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4.0
Car had dog hair in it Charged for a full tank of gas even though we returned with halfReviewed 13 Feb. 2023
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4.0
I showed up and they informed me that the car I rented was not available, but they said they would honor the rental if I was willing to take a mini van. I was fine with it, but it was the “You should be thankful we will honor your reservation” attitude that was upsetting. On top of things being more expensive, do I now have to also be ecstatic for people to take my money?Reviewed 9 Nov. 2022
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10.0
Like: The vehicle was just what was needed. Small and agile for Austin’s traffic and parking. What could have been done better: Window wiper blades were not efficient at clearing the window On returning vehicle reported suggestion to the Fox attendant.Reviewed 8 Nov. 2022
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2.0
The rental agent lied by omission about the actual cost of the rental, omitting all the taxes and fees, She misstated how much the tolls would cost, and sent the initial bill to the wrong email address, so that I was not aware of the total cost. The drop off agent was rude and dismissive when I asked about these various fees.Reviewed 1 Nov. 2022
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2.0
I pre-purchased half a tank of gas but got charged double for it. The company is denying that happened despite receipts. I also had the worst experience I've ever had renting a car. At the counter things seemed fine. I reserved a compact suv and the lady said she had a kia soul. After check in I went to the garage and they gave me the keys to a corolla. I explained it was supposed to be the KIA soul to the woman who handed me the keys and she said I was wrong despite explaining and showing her the reservation and a Soul was sitting in the lot. They gave the Soul to the woman after me despite the situation and said I had to wait 40 min for another compact suv. I wanted to drive a car similar to my own size-wise so I insisted on waiting for the type of reservation I had purchased and the woman grabbed the keys aggressively and closed the window in my face. Additionally all the cars had dents and dings. If you want a slightly cheaper rental and don't care about service and car condition, fox works.Reviewed 17 Oct. 2022
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2.0
When I got to desk they said I couldn’t drive rental car where I wanted - and didn’t have an alternative.Reviewed 5 Oct. 2022
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2.0
Check in agent was not forthcoming and tried to upsell me on several items I did not need. She gave unclear instructions on what fuel level I could return with and made it sound like I could come back with half a tank without penalty.Reviewed 19 Sep. 2022
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