Reviews for Fox in Austin
- All reviews 100%
Based on 61 reviews
22 Sep 2017
Pros: car was clean. Had satellite radio
Cons: VERY expensive. Lengthy check in process.
20 Sep 2017
Great Rental Overall
Pros: Great rates, fast service, inexpensive upgrades available.
Cons: How far you have to go to get to the pick up / drop off point, not really Fox's fault though. Just the Austin airport setup.
14 Aug 2017
Did not have the car reserved and pricing changed
Pros: Not much Location was in the airport terminal so no bus was needed.
Cons: Did not have the Full Size SUV reserved Did not discount the MiniVan offered as a replacement. MiniVan was not clean. Found multiple empty water bottles under the seats. Rental process long. Did not have the same pricing for insurance once we settled on a replacement car.
27 Jun 2017
Did not have my car but got minivan for free
Pros: Free Seudo-upgrade to minivan from subcompact bc they didn't have the car I ordered. They def. oversell their lot (Tbh most car rental places do as well.)
Cons: Difficult to find at first, minivan nearly brand new but was not cleaned before I took it out. kids food in floorboard and smudges All over door.
8 Jun 2017
Good and Cheap, but good luck reaching them on the phone!
Pros: Efficient store and a cheap rental.
Cons: Fuel reading was not correct on the contract and the company refused to make an adjustment unless I submitted a picture.
22 May 2017
Cons: I walked away from the counter after hearing them explain their policy for handling any damage. This outfit is a joke. Went to thrifty and got a better deal.
13 Apr 2017
Excellent Rental And Service
Pros: I liked the personable service, and the beautiful new Camry we rented
Cons: That I wasn't informed about the additional 10$ per day for upgrading - fortunately the Manger was reasonable about my not having been told and took off the charage. If I'm paying more for the higher priced car, isn't that enough of a profit? That was the only thing that gave me pause -everything else was excellent
22 Mar 2017
Cons: They were rude wanted personal information laughed at me treated me like a woman who didn't know what she was doing. Wanted $400 deposit for using a debit card. After about 45 minutes of bullshit I asked for all my cards back walked over to Avis they got me a nice at $200 deposit that was refunded as soon as I returned the car. They were professional with better prices. Don't be fooled by fox having the lowest price in the end it's not and they make it hard for you to get a car. Plus they wanted to see flight information with my name time everything searching through my phone because they had to see for themselves! Avis never asked me for that information so why did fox or was it because I'm a woman and the man next to me was addressed as "my man" and "what's up" and we can work with you while all I got was questioned!
1 Mar 2017
Pros: Pick up and drop off were super easy. Car was clean and well maintained.
14 Feb 2017
Reserved a Jeep - We got a Kia
Pros: Clean car with no issues
Cons: Reserved a Cherokee got a Kia sport not on the same level in my opinion. Overpriced and online quote was misleading. Ended up costing about 100 more than quoted!
10 Feb 2017
Pros: Easy process and reasonable price.
30 Jan 2017
Cons: The $150 deposit that they charge when you pick up the vehicle.
28 Jan 2017
Very friendly staff
Pros: Shortest line to get a car.
Cons: Smallest car ever with poor visibility in rear. Gas was just over 1/2 filled and interior was very dirty.
16 Jan 2017
Pros: Location is close to the airport
Cons: I ordered a luxury car, but there isn't any luxury car available at the location.
12 Jan 2017
Not the car I ordered
Pros: Car was smaller than ordered. Car was shaking at stops and shakier to start moving. Very bad experience. People were very nice at pickup and delivery.
3 Jan 2017
DO NOT USE THIS COMPANY IF YOU ARE GOING TO USE TO
Cons: This company makes its money from all the add on options at the counter
23 Dec 2016
Pros: They charged two times the original price for being 4 minutes late despite assurances at the time of rental and at the time of return that that would not happen
20 Dec 2016
Pros: The friendliness and repectful demeanour of all staff I had contact with as well as the pricing for the vehicle.
Cons: They didn't have the car I reserved. Instead of upgradi MG me they sold me an upgrade that did not meet my passenger's needs. Although they did givr me another car after I complained about the size, it ended up being a huge suv. After returning the car I was called about an owed balance. The agent calling had no informatuon as to why I owed but still tried to get my permission while unforming me I could call customer service if I had any questions about their blunder. After declining her request to charge me ahe had a manager call who did resolve the issue but has yet to send me an e receipt for the numerous chargea and refunds that she had explained to me during our call. It's been over 7 business days.
13 Nov 2016
Pros: Small agency but best price, friendly staff, no hassle and no line
7 Nov 2016
Pros: Fox Rental office was closed upon my arrival after flight delays. I never bothered to pick up the vehicle and used taxi service during trip instead.
23 Oct 2016
Pros: Service was great. Car was awesome. I even got a free upgrade because they were out of the car I requested. No complaints at all!
2 Oct 2016
Cons: Not enough staff when car was picked up
30 Sep 2016
Cons: the car i reserved wasn't available and they said that they would cover the difference if i found the car elsewhere. I came back with my receipts and there was lots of stipulations - i ended up 200 more than expected.
28 Sep 2016
Pros: The car was great. Easy to drive and good gas mileage.
Cons: We arrived on time for pickup but no one showed up at the front desk until 15-20 minutes after the expected time. The process was not well explained and there were all these additional fees that were not presented up front. The staff at pickup were ok but they were not very pleasant or friendly. That said, the car was reasonably priced and was in good condition.
27 Sep 2016
Pros: The car was spacious and clean. Especially liked that the fuel was full.
Cons: Picking up was a mission. I did not like that there were so many extra charges. I wouldn't mind it if I was warned prior but I thought everything was going to be 60 dollars and it ended up being double the price. The car was not safe in the rain, it was swerving and s“idding throughout the whole trip. I got a truck just to be safe in the weather. They also tried to charge me double because I got there at 1. which i was told was within the grace period so that also made me upset. did not even want to tell me why i was getting charged double. just expected me to be ok with it and walk away. This honestly ruined my first experiwence of renting a car. i would honestly not rent a car again, it was too much of a pain for how much i paid. Definitely not worth over a hundred dollars just for one day. Rather buy another plane ticket.
15 Sep 2016
Get where you need to go for a bit less
Pros: Clean functional vehicle
Cons: Tire pressure indicator came on during trip, no real problem
12 Sep 2016
Pros: Rental rate was very cheap. Rest were okay like any other rental companies.
Cons: I asked for a full size car, not a minivan. I had to take a minivan. The GPS was not updated. The display kept saying that services were needed.
11 Sep 2016
Poor customer service policies
Cons: Our plans changed so my husband ended up traveling alone. Unfortunately I had made the reservation and they refused to let him pick up the PRE-PAID rental. Had no choice but to make another reservation at all different agency and kiss my money good-bye.
8 Sep 2016
Worst service in industry ever!
Pros: The glamour of inexpensive offering
Cons: A whole scam of overcharging Rudeness of staff a smoking car while asked for non-smoking dirty inside the car drop off took forever pickup took even longer
17 Aug 2016
Cons: Pick up and drop off is understaffed and wait time is too long
12 Aug 2016
Pros: I liked the fact it was cheaper than all other competitors.
Cons: I do not like the fact that I do not have my deposit back yet!
22 Jul 2016
Did not have the reserved rental or equivalent ava
Cons: I had reserved a ford Mustang Convertible for an entire week for use during a wedding. When I arrived at the counter, they did not have the reserved car due to "mechanical issues". On top of that, they did not have any other vehicles of the same type. They tried to offer me a 4-door sedan, but there was a very particular reason I had reserved the convertible. I was forced to walk down to a competitor's kiosk to rent the same car. I find this very unprofessional and I do not recommend FOX in any way shape for form to anyone visiting the Austin area.
16 Jul 2016
Pros: The car was nice, a good size and the drive was very smooth. It was a great price!
16 Jul 2016
Reserved car not available--offered other car for
Cons: Fox claimed Kayak over-booked.
12 Jul 2016
They know how to TAKE the reservation, just can't
Cons: They didn't have the car I reserved, and the only option was a smaller one, which wouldn't work for my size party. Very frustrating and embarrassing. Fortunately, I went to Avis.