Book Payless car rentals in Austin

Reviews for Payless in Austin

Recent reviews

Traveler rating

Wonderful

4

Very good

2

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

17

10.0

Aiden was great helping me get into my rental. Friendly, knowledgeable, and suggested great places to eat.Reviewed 18 Dec. 2023

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2.0

Cons:No one at Payless counter, sign said to go to Avis line. Very long, Short Staffed, went to National instead and got a car in 5 minutes.Reviewed 30 May 2021

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8.0

Pros:Easy drop offCons:Desk was not open in main office, so was long line upstairs Car was smellyReviewed 12 Apr. 2021

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4.0

Pros:Drop off was easy.Cons:Long wait at pick up. They didn’t have the compact SUV and instead suggested I take a pickup truck. I was worried about the size and they assured me it was “small or midsize.” It was giant. I could barely get out of the airport parking lot and it was difficult to park throughout my trip. The back window wouldn’t close.Reviewed 4 Apr. 2021

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2.0

Cons:I paid for a small suv and received a compact for the same price. The worker repeatedly explained to me, “sorry sir that’s how supply and demand works.”Reviewed 13 Mar. 2021

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6.0

Pros:The car was clean and reliable.Cons:I feel there is a scam going on with their gas policy. I declined their auto fill option which they marketed heavily to me. I filled up the tank a few minutes before dropping off the car, and on my car rental receipt they charged me $12.99 for 1.3 gallons of gas. They said it was full to 14 gallons at the time of rental and that I returned it with 12.7 gallons. I know that is not true, but of course I didn't save my gas receipt. I didn't have high hopes for getting my money back since I didn't save my receipt, but to my surprise when I called the representative offered to remove it immediately. He seemed all to familiar with my type of call. If I had to guess, I'd say this is a common practice for Payless and if you don't want to get cheated out of $12.99 you have to call and complain.Reviewed 2 Mar. 2021

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2.0

Pros:long line at booth with one attendant trying to cover avis budget and payless checkins. had to cancel because the wait would have made me late for my appointment.Reviewed 14 Nov. 2020

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8.0

Pros:The staff was very helpful and friendly.Cons:Cars could have been available.Reviewed 20 Oct. 2020

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4.8

Pros:The Avis and Budget people were fine When I had an issue and had to speak to a Payless person It may be the worst customer service experience I ever had I’m assuming they are going out of business and everyone there is just angry I would avoid using this company till they figure this out Whatever money you may save using them isn’t worth itReviewed 23 Nov. 2019

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9.6

Pros:Very uncomplicated pick up and drop off! Friendly staff working efficient. We got an upgrade and were totally satisfied with our car! Excellent value for money!Cons:Counter was closed and we were sent to budget counter which was also closed. So all people were directed to Avis, which meant quite a bit of a queuing.Reviewed 3 Sep. 2019

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2.0

Pros:There was no staff available at the Payless at the Austin airport. Staff at the Austin airport was rude and clueless. It took 1.5 hrs for the Budget rental agency to find a car for me. Instead of promised Chrysler 200 or similar car, they offered a 10 seater van or a pickup truck. inappropriate optiCons:Never take any deal from PaylessReviewed 23 Aug. 2019

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6.8

Cons:I did not go on one toll road but was lead to believe I probably would be on one. Paid $11 a day for that :( Also, young man when I returned my car was not helpful.Reviewed 20 Aug. 2019

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More

• What is the most popular rental car from Payless in Austin?

  Mini (Chrysler Pacifica or similar) is the most frequently booked rental car type from Payless in Austin.

• How many car rental locations does Payless have in Austin?

  Payless has 1 rental location in Austin. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Austin Bergstrom airport (AUS)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Austin Bergstrom airport (AUS)?

  Yes