Reviews for Avis in Austin
- All reviews 100%
7 Aug 2017
Pleasant service; not-so pleasant vehicle.
Pros: Agent was polite and didn't do the standard fear-tactic with the insurance; it was just a simple explanation about coverage prices. Drop-off experience was just as friendly. The tech made sure I received my fuel refund; otherwise I would have just walked away not realizing I had pre-paid.
Cons: The car's air-conditioner only worked in the maximum setting. If I wanted to be cool it needed to be on full-blast (first world problem) Also there was a half-eaten Mott's Applesauce cup in the cup holder with a silver dinner spoon. My only guess is that one if the techs had lunch in my car or it wasn't cleaned from the previous renter.
7 Jul 2017
Pros: Very friendly and helpful. Young man that checked us in, gave us a ride in his personal car 5 miles down the road to a Budget truck rental center. Thank you!
18 May 2017
Did not have a car for me. Left me stranded at airport.
Cons: I reserved a car online to drive to Lubbock after learning my father had passed away. I live and work downtown Austin, so I do not own a vehicle. I had a friend drop me off at 11 pm; I planned to drive all night to get to my mother as soon as possible. I waited for 30 minutes for a representative to come to the desk. Then they did not have a car for me after I reserved online. The woman was rude and snippy. All the other car rentals were booked as well. I was stranded at the airport with my suitcases. Worst experience with car rental (or lack thereof) ever.
25 Apr 2017
Cons: We were scheduled to pick up car at 7 pm. Arrived a few minutes early and waited in line until after 8 pm to pick up car. Avis had two employees actually working, and a row of about 10 work stations with no employee to work there. Poor staffing levels set us back an hour and ruined the first night of our trip.