Reviews for Budget in Austin
- All reviews 100%
22 Jul 2017
Cons: I booked this rental for my client and they rejected him and made him book thru another company because his name wasn't on the credit card that was prepaid. Will never use them ever again.
28 Jun 2017
did not honor my reservation
Cons: I reserved a car and received the reservation confirmation via email. However, when I went to the Budget counter to pick up the car I was told by the clerk that they did not have a car for me.....something about "renting after 7pm doesn't guarantee a car"!!! I will NEVER do business with Budget EVER again.
22 May 2017
No customer service
Pros: The car itself was clean and exactly what I had requested.
Cons: My return time of the car was listed incorrectly, so I asked the Budget representative to change it in person and she said she couldn't. Tried modifying my reservation online, and it would not allow me to change the drop off time. After trying to call Budget at the Austin airport location 4 days in a row, numerous times a day, no one would ever answer, so the call kept being directed to corporate. After being directed to corporate no less than 20 times, they finally gave up and told me if i can't get hold of the Austin location, just drop off the car whenever and get charged late fees (> $100) ... how can Budget corporate not change my return time by 3 hours? And why would I ever be charged late fees when the return time was listed incorrectly? Terrible and unavailable customer service.
16 May 2017
Pros: Very simple and straightforward