Reviews for Budget in Austin
- All reviews 100%
Based on 77 reviews
21 Oct 2017
Pros: Once I figured out how to turn the car on/off, I enjoyed driving it and there were no problems.
Cons: No cars were available when I arrived, despite having made reservations and specified my arrival time. I had to wait approximately 45 minutes. The car was clean on the inside, but pretty grimy on the outside. I don't think it was washed very thoroughly. There was no one on site to explain to me how to work the car - it had a keyless ignition, which I had never seen before. My cousin explained to me how to turn it on, but I had to drive around the garage looking for someone to explain to me how to turn it off!
19 Oct 2017
Cons: When I booked the car, l was in the impression, that I will pick up from Austin airport, but l was told by budget person at the airport, that the location is different on reservation. They get lot of people who booked on Kayak misguided and have similer problems. I had to pay as walkin pick up at midnight with extra money and not use the reservation that I made. I also, prepaid Kayak on auto insurance and request Kayak to credit back to my account. Please call me to discuss further on below number. Thanks Chandra 8133909137
16 Oct 2017
Budget dodge rental
Pros: Dodge Grand caravan was very comfortable and allowed us to carry lots of stuff. For
Cons: We would've liked more information about vehicle's features, especially about the seats,
15 Oct 2017
Pick up time took over an hourthey
Cons: We waited for over an hour for our rental, they didn't have the car I had reserved, our gas tank was 7/8ths full, and there was a long line with only one person checking people through the exit in the garage once we got our car.
26 Sep 2017
Excellent Customer Service
Pros: I found out at pickup that the rental KAYAK reserved for me was not for unlimited mileage. This may have been because I was a local renter and my trip would have cost me an extra $100 based on the mileage rate. The Budget customer representative noticed this and went out of his way to get me unlimited mileage at Budget's rate which was only $5 more. This was so much better than a previous experience with Advantage where I was forced to buy their rental insurance just because I was a local renter which added almost $300 to my bill.
Cons: KAYAK did not specify that the reservation was not for unlimited mileage.
6 Sep 2017
Excellent agent and service
Pros: Pick up at Austin was great very helpful. Helped thru pickling the car explaining to me the process for one way rental etc.
1 Sep 2017
Pros: Service with a smile and compassion for my situation trying to get to Houston after hurricane Harvey.
27 Aug 2017
I been rob by BUDGET in a legal way.
Pros: They never told me all the extra insurance they charched me. Never ever I will rent with BUDGET.
Cons: They like to steal your money with extra insurance that THEY never tell you and yes charge you at the end in your bill. Read all your paper carefully and take ALL YOUR TIME TO UNDERSTAND WHAT YOU WILL SIGN IT before you do it. Avoid BUDGET if you can.
22 Jul 2017
Cons: I booked this rental for my client and they rejected him and made him book thru another company because his name wasn't on the credit card that was prepaid. Will never use them ever again.
28 Jun 2017
did not honor my reservation
Cons: I reserved a car and received the reservation confirmation via email. However, when I went to the Budget counter to pick up the car I was told by the clerk that they did not have a car for me.....something about "renting after 7pm doesn't guarantee a car"!!! I will NEVER do business with Budget EVER again.
22 May 2017
No customer service
Pros: The car itself was clean and exactly what I had requested.
Cons: My return time of the car was listed incorrectly, so I asked the Budget representative to change it in person and she said she couldn't. Tried modifying my reservation online, and it would not allow me to change the drop off time. After trying to call Budget at the Austin airport location 4 days in a row, numerous times a day, no one would ever answer, so the call kept being directed to corporate. After being directed to corporate no less than 20 times, they finally gave up and told me if i can't get hold of the Austin location, just drop off the car whenever and get charged late fees (> $100) ... how can Budget corporate not change my return time by 3 hours? And why would I ever be charged late fees when the return time was listed incorrectly? Terrible and unavailable customer service.
16 May 2017
Pros: Very simple and straightforward
14 May 2017
Pros: Nice, helpful staff
Cons: It's outside Budget's control, but the drop -off location was terrible - no personal vehicles allowed inside the perimeter. So how is anyone supposed to accomplish a vehicle return when your personal "chase" vehicle isn't permitted within 1/2 mile? Ridiculous!!!!
8 May 2017
Thank you Austin
Pros: The pick up location was located immediately in front of the airport. The check out process was quick and friendly.
Cons: The Volkswagen Passat had loose front end handling. Overall it was a good car.
2 May 2017
Pros: Courteous, simple, and quick transactions! The car was clean and well appointed. Great experience!
25 Apr 2017
Good value! Need to sweep bettter between customers.
Pros: Service was fast.
Cons: Did' like the weed shake on the passenger and driver floorboards. It does not bother me that marijuana was in the rental car at one time, It's safer than alcohol, but if a LEO saw it that could be bad.
11 Apr 2017
Pros: This was the easiest, most seemless and pleasant rental car experience I have ever had. Thank you kayak and Budget Austin!!
9 Apr 2017
Cons: At drop off, they couldn't pull up the reservation on the system since it originated in San Antonio and the two Budgets are not on the same system. I was expected then to take the paperwork to the check in and have it closed out there. Unfortunately, there was a long line and I had a plane to catch, so I left it with the person at the counter, but wasn't able to get a receipt or anything. You should resolve this software issue.
26 Feb 2017
Barton Creek Rocks
Pros: Brand new car Counter help very friendly Easy in and out without a line Convenient location for my needs
21 Feb 2017
Great, except they didn't have the size vehicle re
Pros: Easy checking in, pleasant staff, GREAT vehicle, albeit not what we ordered. Got a pretty new Ford Explorer - clean, in great shape. Facility was right on the Austin airport grounds so didn't have to deal with shuttles.
Cons: We had specifically reserved a minivan for our large group. They did not have one available at the time of our reservation. Fortunately, they did have a vehicle large enough for 7 people, but luggage space was tight. They would have gotten an excellent rating except for this one snafu.
15 Feb 2017
Pros: Friendly, professional, fast service. Car was amazing.
Cons: No complaints
12 Feb 2017
Pros: i booked Austin airport, AUS, when i arrived my car was at a locale 30 miles away, i will never use your company again, i was forced to pay double price
16 Nov 2016
Pros: The car was very easy to drive
Cons: The car smelled like cigarettes.
2 Nov 2016
Pros: car was not very clean- rattle on the front underside of car- annoying GPS thing (?) attached to windshield that blocked view windshield water fluid needed filling at the time of pick-up
30 Oct 2016
Cons: Reservation made for downtown - delayed pickup Problem is on Kayak - but took long time to resolve
26 Oct 2016
Ok but not great
Pros: Price and speed of service
Cons: Not the car i wanted but it was the only option
3 Oct 2016
Terrible Service at Pickup
Cons: The employee at the pickup counter was rude and spent the entire time I was there working on his cell phone. He offered me an upgrade which I declined but he did anyway so when my total came up it was twice the amount I had reserved via Kayak. This was likely because he constantly worked on his cell phone the whole time I was talking to him and while he was using the Budget computer. He then had to redo the whole rental agreement. He then sent us to the wrong car and when we tried to leave we had to return the car and start over only to be directed to the wrong car again! I asked to speak to his manager and he refused to let me. I eventually had to go to the Avis counter, which is apparently comanaged with Budget in Austin, to get the correct car from another employee. No upgrade or discount was offered.
20 Sep 2016
Cons: the insurance i purchased through was worthless they would not even acknowledge it. feel like i was taken advantage of by you,
27 Aug 2016
Fuel penalty charge
Cons: Outrageous fuel charge for not being able to refilling the tank before drop off to catch a plane. 3× the cost of fuel.
17 Aug 2016
Pros: Brevity of pickup & dropoff
Cons: Customer service when i tried to extend rental by 4hrs
27 Jul 2016
Thank you for being real
Pros: Everything's NY you states was clear- no games hidden fees, aha I gotcha game other rental companies do and a fair price and kind folks- need I say more?
Cons: All was good
27 Jun 2016
Added cost scam
Pros: Original booking was great through kayak.
Cons: Budget at check in said I did not have any insurance and I needed to buy their insurance at $36 and they did not tell me that was per day. I had bought insurance already and my credit card shows I was charged $9 a day so I needed up paying $150 for insurance for 3 days! Rip off
27 May 2016
Pros: The car dropoff in Austin was quick and efficient.
26 Apr 2016
You guys were awesome!
Pros: My flight was very late - I did not arrive until 2AM, however, the Avis counter gladly and cheerfully processed my reservation. I was afraid i would have to sleep at the airport until 6am when the office opened, but you were there and I appreciate it immensely.
Cons: I was not able to get through to Budget on the phone - I called 3 times. Also the car I had was not great: there was rubbing in the left front break area and I had no idea how to start the car (push button + apply break)
14 Mar 2016
Hold on my bank account for a one day rental??????
Pros: Car was okay.
Cons: Well, I rented a car for one day, which I was told the cost totaled around $180 for the day, plus I got renters insurance. I was charged for that AND I then had a charge for $477 on hold in my banking system for almost a week now. I have NO CLUE what this charge is for and I am very angry about it! I paid for the rental, I dropped it off on time in good condition and the gas tank was full. I have tried to resolve this issue for a whole week now and all I get is a different story from everyone I talk to.There is no reason at all that Budget should be holding MY MONEY from me. This is unacceptable and I will not use you business ever again.!
27 Jan 2016
Pick up and drop off
Pros: Pick up at the airport was professional and prompt
Cons: Dropoff in New Braunfels was a joke. The office supposedly opened at 7:30. We got there at 10 on a cold and windy morning. The place was locked and nobody answered the phone. We left three messages. We were on the verge of just leaving the car there when the clerk finally strolled up at 10:30..
28 Dec 2015
Unbelievable lack of professionalism
Cons: Everything! 1) branch at airport does not communicate with the call center and vice versa. 2) call center apparently can't contact branch directly to verify actual car availability. 3) took our reservation but didn't have cars available since the day before. 4) no support at all, it felt like I was talking to a bunch of kids that didn't know what they were doing! Taking budget of any future rental options
12 Dec 2015
Impossible to extend
Pros: There is no way to extent the contract and stay with the car an extra day. When I contacted a Budget agent she told me I would have to call the actual branch I rented from, and when I called that local number it redirected me to the national number again. I just stayed with the car one more day and I will figure it out when I get back, or let them call me wondering where is the car.
25 Nov 2015
Poor customer service
Pros: Budget is located on-airport in Austin. it's still a bit of a walk for sure but it beats a shuttle bus to a remote location
Cons: Counter agent was awful from the get-go. Not sure what was angering her in life but she made a point of taking it out on me. Four of us traveling for a funeral - I reserved a Ford Fusion sedan car or similar. No sedans left so she told me my "similar" options were a truck or mini van since they are" similar". I disagreed that a truck or cargo van aren't similar to a sedan car, which only turned her cold attitude into lousy. When I asked more info about the mini van it turns out to be a 12 passenger CARGO VAN. Not doubt in my mind whatsoever that she purposely misrepresented it as a "mini van" in the hopes I would just taken it and leave. I told her no on the truck or cargo van. So she said I could get a Ford Excursion SUV but she would NOT wave or reduce the $50 upgrade fee. It's evident that woman should not be in a customer-facing role. Not one ounce of politeness and she was manipulative. she could not have cared any less about making sure I was a satisfied customer.
9 Nov 2015
Inefficient drop off process
Pros: The representatives checking me in to pick up the car were great. Friendly and professional staff.
Cons: To start with, I was given a small smart car that is not made for the rain. Unfortunately, whenever 18 wheelers passed me on the highway the car shook violently. The worst part is when I returned the car no attendant was there, so I filled out the slip as instructed with the date and time 11:06pm. A week later I checked my credit card and the charge was for two days instead of one. Even though there was no attendant, they claimed my car was turned in late at 4am. I was 30 minutes trying to resolve this. Unacceptable.
19 Oct 2015
Pros: Drop off was fast
Cons: Rental agent slow and very pushy with the insurance and fuel options