Book Budget car rentals at Austin Bergstrom Airport

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Traveler rating

Wonderful

11

Very good

3

Good

0

Okay

7

Fair

0

Mediocre

0

Poor

35

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8.0

Front left tire required air a few times over a couple of days. Tires had no valve stem caps.Reviewed 10 Apr. 2023

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6.0

No navigation system. Smelled like a smoking car. Has to wait in a very long line to get the car out in the garage. The first counter employee was bordering on unfriendly. At least the car drove well.Reviewed 8 Apr. 2023

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10.0

I liked that the attendant made certain I was aware of the many toll roads in the area and provided me an alternative for dealing with them.Reviewed 8 Apr. 2023

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2.0

The customer service representative when I initially picked up the car was not very professional or helpful and I could hardly understand what he was saying. He kind of mumbled and seemed like he was just casually doing his job. It was late, close to 1am, but I had a lot of questions and I feel like I didn't get any of them answered. He asked me if I wanted to add a 12.99 per day toll coverage, but I wasn't sure if it was necessary. I'm not familiar with the area so I asked him if there are several tolls in the Austin area. He was not able to answer that question. I ended up paying the $12.99 per day and didn't go through one toll so I was pretty upset for even getting it because it added another $50 to my bill. They upgraded me to a Tesla which at first I thought was great, but being that I'm not familiar with that car, I had several questions . I asked him if it drove like a regular car and he kind of laughed at me and said yes. I asked him where I can charge it and he just said they have an account with a supercharger, but I had no idea where they would be located or even how you choose charge it. I asked him if I would just have to search for them on Google maps and he basically just shook his head yes. He wasn't very forthcoming with information. I felt like I had to pull everything out of him and would barely get an answer. It was very frustrating. He handed me a paper with where the car was located and pointed me out the door. From there I had to just figure out what to do because there was nobody outside the greet me or to answer further questions and I had a lot. I figured I would just get to my hotel and call customer service the next day to see if I can get my questions answered. Come to find out, the closest supercharger was like 30 minutes away from my hotel. I could never speak to anybody who worked at the Budget that I rented from. The phone number gets directed to an answering service and they really can't answer any of the questions that I have about the car itself. They couldn't tell me if I was going to be charged a fee for charging the car or if I can charge it somewhere else besides a Tesla supercharger. The answering service that I would have to speak to somebody at the budget I rented from. I explained that I couldn't get through to them and it just rolled over to the answering service. The guy told me just to try to call back in an hour. I had to Google a lot of things to figure things out. It was an extremely frustrating experience especially when you can't just get ahold of anybody to ask questions. I wanted to cancel the 12.99 per day toll fee right away because it was obvious that I wasn't going to need it. We were just staying in Austin and I didn't see where we would have to go through tolls, but there was nobody to call to cancel it. When we returned the car, the people that were accepting the vehicle couldn't talk to me about the toll fee either and told me I would have to go speak to somebody at a customer service area about it, but I didn't have time to do that. We had to start making our way to the airport. If you are renting a car I would suggest not getting a Tesla. In order to charge it, it can take hours so you're just stuck in one spot for a long period of time. Also, I only knew there was an adapter for the car because I had to look around for it. Nobody explained anything to me. If somebody can contact me about my experience, I would appreciate it because it seems impossible to speak to anybody who can make any decisions or help at all.Reviewed 7 Apr. 2023

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6.0

Long wait, Budget desk closed and I rented at AvisReviewed 5 Apr. 2023

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2.0

I was overcharged by $300! This is COMPLETELY unacceptable!Reviewed 1 Apr. 2023

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2.0

Bad Business just Like Frontier Flights!Reviewed 21 Mar. 2023

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4.0

Terrible phone support and cheap stinky car.Reviewed 17 Mar. 2023

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6.0

The car we received wasn't very clean. It smelled of cigarette smoke and we found ashes in the car even when smoking in the car is clearly stated as against the policy.Reviewed 16 Mar. 2023

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10.0

Were concerned that no walk-around to review any car dings occurred before leaving the rental lot (especially because we saw a small crack in windshield), and no walk-around occurred after return of the car either. We assume it’s just not an issue.Reviewed 21 Feb. 2023

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6.0

Final Receipt not clear on chargesReviewed 23 Jan. 2023

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2.0

Very rude and misleading lady working. Ended up cancelling my car and ubering all weekend.Reviewed 22 Jan. 2023

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More

• 5.2 /10Avis Car Rentals at AUS
• 7.2 /10National Car Rentals at AUS
• 4.8 /10Payless Car Rentals at AUS
• 6.1 /10Hertz Car Rentals at AUS
• 5.3 /10Fox Car Rentals at AUS
• 6.3 /10Advantage Car Rentals at AUS
• 5.9 /10Thrifty Car Rentals at AUS
• 8.7 /10Alamo Car Rentals at AUS
• 8.5 /10Enterprise Rent-A-Car Car Rentals at AUS
• 6.2 /10Dollar Car Rentals at AUS

• How much does it cost to rent a car from Budget at Austin Bergstrom Airport?

  On average a rental car from Budget at Austin Bergstrom Airport costs C$ 73 per day.

• What is the most popular rental car from Budget at Austin Bergstrom Airport?

  Intermediate (Mazda CX-5 or similar) is the most frequently booked rental car type from Budget at Austin Bergstrom Airport.

• Where can I find Budget car rentals at Austin Bergstrom Airport?

  3819 Presidential Blvd is the closest Budget rental location to Austin Bergstrom Airport. The telephone number for this location is +1 512 356 3519.

• Does Budget offer shuttle or airport pick-up services from Austin Bergstrom Airport (AUS)?

  Yes