Find reviews that mention:
8.0
Stood in line for 45 minutes to get my car. Needed more people working check-inReviewed 18 Apr. 2023
review from![kayak]()
2.0
I was double charged - first online then again in person. Still have not been able to get my refund.Reviewed 13 Mar. 2023
review from![kayak]()
10.0
Pick up was frustrating. Went to the Dollar counter to find a sign that said go to Hertz counter. Waited in a long line. Time consuming.Reviewed 10 Mar. 2023
review from![kayak]()
4.0
I could not get a hold of anyone on the phone. Got cut off a few times. Very bad customer service on the phone. We did love the car, just bad phone service.Reviewed 4 Mar. 2023
review from![kayak]()
10.0
Staff member was efficient and courteous!Reviewed 4 Mar. 2023
review from![kayak]()
10.0
I was confused about the deposit and the pricing, but the car was excellent and the staff really friendly and competent. They explained things to me and now I understand. Great experienceReviewed 27 Jan. 2023
review from![kayak]()
2.0
When we picked up the vehicle, it had no heat! It was 26degree weather outside, so heat was a must. We called customer service who gave us significantly wrong information for an exchange, including wrong hours, which resulted in us getting locked in the garage with no heat in the freezing cold after hours. Overall it was a very rough experience!Reviewed 30 Dec. 2022
review from![kayak]()
6.0
Pickup location was good, but customer service and road-side assistance are terrible. We were stranded for 8hrs while the incompetent tech support was trying to figure out how to tow our car, and which closest city had a replacement.Reviewed 5 Oct. 2022
review from![kayak]()
6.0
We had to change cars because the original vehicle had transmission issues but after it was goodReviewed 25 Sep. 2022
review from![kayak]()
10.0
Great customer service. Car couldn’t have been better! Easy and fast at two different airports.Reviewed 13 Sep. 2022
review from![kayak]()
10.0
Car was good. Staff and service people had lack of communication where the car was not in the slot provided by rental staff. That gave another car and guided me so that was good.Reviewed 14 Aug. 2022
review from![kayak]()
8.0
I appreciated that the Hertz reps stepped in to assist when the line was long. Great job working together! Thank youReviewed 5 Jul. 2022
review from![kayak]()