9.2
Pros:Staff member was very helpful and courteous.Reviewed 14 Feb. 2019
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2.0
Worst experiencePros:The rates online were awesome! That is why we chose it. The car was great, very spacious and roomy. I had previously rented a car thrould Mariela and she was lovely!Cons:From the moment we arrived at pick up, the representative Franciso was absolutely rude. Almost seemed like we were a bother to him. He stated that he didnt have any compact vehicle left on the lot(which was a lie, there were plenty of compact cars) he then told us all he had was an intermediate model. I needed to get down for a funeral so either way i needed to rent a car. He stated that he could not give us the price we booked for because we upgraded the car, which WE didn't . He told us that was the only car available. He also added an extra $15 a day for an extra driver. Which i was the ONLY driver driving the vehicle. He then started to tell us that he didnt have to rent us the car. Like stated previously i needed to get down for a funeral. Worst experience ever! His attitude didnt make it any better in this time of grieving.Reviewed 2 Apr. 2018
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2.0
FRUSTRATINGCons:The price kept changing when I went to book. Seems like a "Kiyack" issue. But, of course they won't take responsibility, so, maybe it's Avis, although the same thing happened with another car rental companyReviewed 15 Jun. 2017
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6.0
Ten day rental - New Port RicheyPros:Car worked well, exterior was gummy from a tarp being taped over it, so it looked a bit shabby, but otherwise okay. Jose was excellent during pickup process. Very professional.Cons:Wanted to extend for four days, but the price would have been almost that of the original rental. Avis said I could return that car and get another for a better price, but the rental location is an hour from my home. They wouldn't just let me keep car for the better price. Seemed like a lot of extra paperwork to me. Tried to talk to local office, but the agent didn't care, didn't seem to want to work there. I asked them to set the toll pass to the 'off' position when I picked up the car since I didn't want it, and found it 'on' when I got the car home. Won't rent again from this location, or probably from Avis.Reviewed 10 May 2017
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4.0
EhPros:nothingCons:The car smelled so bad, and it ran really rough I thought it was going to stall or something. In addition, we had to wait 3 hours to get it because it wasn't ready yet.Reviewed 5 Oct. 2016
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