Palo Alto Car Rentals

You get a car but not much else

Pros: I got an adequately sized car at a price close to what was quoted.

Cons: HERTZ IS ADVERTISING LOCATIONS THAT ARE NOT OPEN. I spent $50 in taxi trying to find them and was only given a $10 discount. The reps are fully aware of the errors in the system. Also let them show you the details about the insurance in writing. Do not accept their verbal summary. The branches had few cars and the one I got was scratched up. The inspection process was done on their own so be sure to get a copy of the report and take your own pictures.

Disappointed!

Pros: What did I like? Uhmmm, nada as in nothing to like!!

Cons: I had prepaid my reservation online. I came to pick up the car & the mood changed, as well as the prices changed! I’m disappointed because it seems like they profile you because of your skin color. I came back three times to pick up the car & still the same excuses. They cater to the ones who are more likely to put more money down for them to hold. What a crook! Plus their customer service is super slow, especially with the name John. As a local Palo Altan, totally disappointed of this outfit. Never ever rent a car again from them.

Cons: Initial car I was rented smelled of feces and further investigation revealed a brown stain in the trunk. Second car I was issued was clean HOWEVER the agent I returned the car to incorrectly received the vehicle resulting in both a late return fee and an extra hour charge, even though I dropped the car off a hour PRIOR to my agreed upon return time. When I called their location, the agent gave me a run around about a 24-hr billing cycle policy which is why I was responsible for the additional fee,and that I need to call back to speak with a manager. This is a poor excuse! When I reached Hertz's 800 number, the customer service agent was sympathetic to my experience and corrected the issue.

Don’t try to make a change!

Cons: They wouldn’t change the drop off location bc I accidentally booked the wrong one (they are on the same street). I called to try to drop the car off in the afternoon instead of at 11:30am, the lady from the 800 number told me that if I wanted to drop off in the afternoon that they would have to recalculate my entire rental (bc technically it would be another day of rental). So for a 2 day rental, they wanted to charge me an extra $120 just to drop it off an HOUR later!