Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
Minivan |
Passenger Van |
SUV |
Commercial |
Pick-up truck |
5.9
Okay
106 reviewsCleanliness
6.5
Comfort
6.3
Pick-up/Drop-off
5.3
Value for money
5.7
4 locations in Palo Alto
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Reviews
2.0 Mediocre
Nov. 2021
2.0 Mediocre
May 2021
Cons:
The rental cars office closes at 12pm. We booked a rental at 12pm, but no one told us we have to be there exactly on time or earlier. We got to the rental station a bit after 12. Everything was closed, we had to get a rental somewhere else for a ridiculous expensive last minute price. You should tell püeople that the rental car station in Los Altos closes at 12pm6.0 Good
Apr. 2021
Cons:
I needed to clean the windshield but there was no washing fluid in the tank. Next time I will check. I wasn’t told the office is closed on Saturday and since there were two notes in the window, one saying Open 9 -12 the other one Closed Saturday and Sunday I wasted half hour waiting9.6 Excellent
Oct. 2020
Pros:
Staff was friendly and helpful5.2 Okay
Oct. 2020
Cons:
Staff at Hertz Palo Alto were quite unhelpful. Among other things, they failed to provide minimum docs needed for drop-off.6.8 Good
Sep. 2020
Pros:
The priceCons:
I spoke to Hertz at 8am and 1pm to confirm my reservation and let them know I would be picking the car up close to 5pm, and a guy called me at 3pm to tell me they do not have a car for me. I was irate. He was very easy going and basically said 'sorry, my hands are tied and there is nothing we can do.' I made this reservation a week in advance, and paid in advance to be sure I would have a car. This was unacceptable. I eventually was put in touch with the manager at this location and he found me a vehicle (mid size SUV, not full size) that I was able to pick-up at 5pm. Mani was helpful and he did find a vehicle, but this should not have happened. Mani said that he asked the 3rd party rep to shut-off reservations a week in advance because they were not going to have enough cars. They had 70 reservations and only 40 cars available. That's 30 people who had their days ruined due to the overbookingAvis
8.4
Excellent
2 reviewsCleanliness
8.0
Comfort
8.0
Pick-up/Drop-off
10.0
Value for money
8.0
2 locations in Palo Alto
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8.4 Excellent
Sep. 2016
Pros:
We arrived after the Business had closed down (5 to 10 minutes) and the manager reopened the business to facilitate our rental.8.4 Excellent
Sep. 2016
Pros:
We arrived after the Business had closed down (5 to 10 minutes) and the manager reopened the business to facilitate our rental.Budget
6.1
Good
16 reviewsCleanliness
6.6
Comfort
6.6
Pick-up/Drop-off
4.6
Value for money
6.6
2 locations in Palo Alto
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7.2 Good
Dec. 2016
Pros:
the car was a great size for our trip to the snow.Cons:
there was not owner's manual in the glove box, and the tires were a little on the low side.9.2 Excellent
Nov. 2016
Pros:
Service and car were greatCons:
initial pick up was difficult with the hertz counter being so far and there was a long lineup which made out wait longer2.0 Mediocre
Sep. 2016
Pros:
I booked a car on Kayak for my trip to San Jose, not knowing that Mountain View is far from the airport.Cons:
There is no shuttle, or ride offered, from the San Jose Airport to the Budget Office in MV. When I called them they were unfriendly and unhelpful.7.2 Good
Dec. 2016
Pros:
the car was a great size for our trip to the snow.Cons:
there was not owner's manual in the glove box, and the tires were a little on the low side.9.2 Excellent
Nov. 2016
Pros:
Service and car were greatCons:
initial pick up was difficult with the hertz counter being so far and there was a long lineup which made out wait longer2.0 Mediocre
Sep. 2016
Pros:
I booked a car on Kayak for my trip to San Jose, not knowing that Mountain View is far from the airport.Cons:
There is no shuttle, or ride offered, from the San Jose Airport to the Budget Office in MV. When I called them they were unfriendly and unhelpful.Enterprise
5.7
Okay
16 reviewsCleanliness
6.6
Comfort
5.6
Pick-up/Drop-off
5.6
Value for money
5.3
2 locations in Palo Alto
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Reviews
9.6 Excellent
Aug. 2020
Cons:
Not having to go to another store because the car they were suppose to have Waiting for me at their store Was not available10.0 Excellent
Jul. 2020
Pros:
Pick-up & drop-off were perfect! The site manager easily adjusted my pick-up time to match emerging changes in my travel plans.....and when one of our group developed a medical emergency which cancelled our trip outright, management re-did our One Way drop-off Weekly rate to become a 2 Day Local contract with no issues. The car was perfect and our travel would have been perfect as a result!5.2 Okay
Oct. 2018
Cons:
I requested a more fuel-efficient sedan, but they only had an SUV left for me.6.0 Good
Jan. 2017
Pros:
From check-in, pick-up, and a personal drop off at our departure gate, the customer service was spectacular. I would definitely recommend this company.Cons:
The rental car was a Jeep SUV and it was a horribly uncomfortable gas guzzler. I would definitely not recommend this car.2.0 Mediocre
Dec. 2016
Pros:
I don't have any problems with other enterprise but just this enterpriseCons:
this enterprise just treat customer so cruel because they cancelled the customer reservation without any contact until we came to their office the 2 days before pick up day and they said our reservation been cancelled, with the reason that they called us (only 1 time without leaving any messages ) but we don't pick up phone. How about my email? Why don't they send us an email to confirmed? If this is the way enterprise serve customer then .... nothing to discuss. Thank you.1.9 Horrible
Jul. 2021
9.6 Excellent
Aug. 2020
Cons:
Not having to go to another store because the car they were suppose to have Waiting for me at their store Was not available10.0 Excellent
Jul. 2020
Pros:
Pick-up & drop-off were perfect! The site manager easily adjusted my pick-up time to match emerging changes in my travel plans.....and when one of our group developed a medical emergency which cancelled our trip outright, management re-did our One Way drop-off Weekly rate to become a 2 Day Local contract with no issues. The car was perfect and our travel would have been perfect as a result!5.2 Okay
Oct. 2018
Cons:
I requested a more fuel-efficient sedan, but they only had an SUV left for me.6.0 Good
Jan. 2017
Pros:
From check-in, pick-up, and a personal drop off at our departure gate, the customer service was spectacular. I would definitely recommend this company.Cons:
The rental car was a Jeep SUV and it was a horribly uncomfortable gas guzzler. I would definitely not recommend this car.2.0 Mediocre
Dec. 2016
Pros:
I don't have any problems with other enterprise but just this enterpriseCons:
this enterprise just treat customer so cruel because they cancelled the customer reservation without any contact until we came to their office the 2 days before pick up day and they said our reservation been cancelled, with the reason that they called us (only 1 time without leaving any messages ) but we don't pick up phone. How about my email? Why don't they send us an email to confirmed? If this is the way enterprise serve customer then .... nothing to discuss. Thank you.Most popular agency | Hertz |
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Most popular car type | Compact |
Average price | C$ 113/day |
Good deal | C$ 82/day |