Palo Alto car rentals

Cons: Great car

Cons: short of staff at location. It took me almost 1 hour to pick up the car!

Cons: I was not told about how to make use of the express drop after hours but the drop time was booked for after hours. I asked for a smaller car but was given a large one

Cons: Nothing

Cons: My booking was at 9 am and I went to pick up the car at 11:30 am, when I got there I was told that the reservation have been cancelled because i was late more than 2 hours (by 30 minutes) and that there are no cars available. The staff working there wasn't helpful and made jokes about it, and I was also given a dirty car that made loud sounds when driving. Not happy with the service, and might not consider hertz again.

Cons: rented Hyundai Accent - I never drove that bad car.

Cons: The car had a bit of weird new car smell.

Cons: HERTZ IS ADVERTISING LOCATIONS THAT ARE NOT OPEN. I spent $50 in taxi trying to find them and was only given a $10 discount. The reps are fully aware of the errors in the system. Also let them show you the details about the insurance in writing. Do not accept their verbal summary. The branches had few cars and the one I got was scratched up. The inspection process was done on their own so be sure to get a copy of the report and take your own pictures.

Cons: Pick up took too long especially since I had a reservation. Hertz should consider having two people available to help people pick up cars

Cons: initial pick up was difficult with the hertz counter being so far and there was a long lineup which made out wait longer

Cons: this enterprise just treat customer so cruel because they cancelled the customer reservation without any contact until we came to their office the 2 days before pick up day and they said our reservation been cancelled, with the reason that they called us (only 1 time without leaving any messages ) but we don't pick up phone. How about my email? Why don't they send us an email to confirmed? If this is the way enterprise serve customer then .... nothing to discuss. Thank you.

Cons: The rental car was a Jeep SUV and it was a horribly uncomfortable gas guzzler. I would definitely not recommend this car.