Recent Reviews
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5.2
Charged triple price for random scratch
Pros: Car was fine. Drove well and no issue.
Cons: Had €65 rental total. Was charged €210 for random door scratch which was either there already or put there by someone other than me!!! Dropped it off early before they opened left key in drop box. This is such a scam it is not even funny, happened once to me also with Sixt rental in copenhagen.
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8.0
No bad surprises
Pros: No surprises.
Cons: Quick service
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6.8
I was charged almost twice as much as I should hav
Cons: When I arrived at the Budget location in The Hague to pickup the car, I was told that I had to pay EUR145.62. My reservation email indicated that the amount was US$89.54. I explained to the gentleman who was in charge at the time to no avail. He only said that he could not help me and that I had to take this up with customer service. I was in a rush and paid under protest. I then called customer service to make a complaint and request a refund for the excess amount and the representative told me that I have to wait a couple of days for the reservation to appear in the system. This is completely unacceptable. I am very frustrated with this situation and demand that a refund be made to my credit card immediately.
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8.0
No bad surprises
Pros: No surprises.
Cons: Quick service
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6.8
I was charged almost twice as much as I should hav
Cons: When I arrived at the Budget location in The Hague to pickup the car, I was told that I had to pay EUR145.62. My reservation email indicated that the amount was US$89.54. I explained to the gentleman who was in charge at the time to no avail. He only said that he could not help me and that I had to take this up with customer service. I was in a rush and paid under protest. I then called customer service to make a complaint and request a refund for the excess amount and the representative told me that I have to wait a couple of days for the reservation to appear in the system. This is completely unacceptable. I am very frustrated with this situation and demand that a refund be made to my credit card immediately.
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