Pros:Rental was good minus terrible wipers and no. Auto start and cruise not working
Cons:Pick up made me wait HOURS with no compensation
Cons:I would suggest that they disclose that there is a security deposit up front and not just in the fine print. This should be stated upon the main page or at least when the total due amount comes up.
8.0 Very good
Pros:Friendly service and staff. Clean.
Pros:The rented Malibu was great. It has all what it takes to ride in cold weather with pleasure. Never thought of buying of home made car, but riding in it, totally changed my mind, as I’m a Toyota made addicts. So, my next buy surely is going to be Chevy/GM.
Cons:Everything went on fine, expect that discount was denied upon returning the car with far more gasoline than picked up level.
Cons:I was told this van would have no issues driving into Canada. When I picked it up, they told me I would be turned around at the border because it wasn't recognied as a "true vehicle". I called twice over the past month to confirm this would work and both times they said yes. Ended getting a different van from a different company with no issues.
Pros:THEY UPGRADED ME FROM ,A SMALL CAR TO A MINIVAN AT NO EXTRA CHARGE,HAD TO RENT FOR AN EXTRA DAY WAS VERY SIMPLE ONE PHONE CALL. Also employees were great.
Pros:Friendly, above and beyond costumer service.
Cons:I have no suggestions or complaints. All went smoothly.
Cons:Good sevice no problems from pick up to drop off
Pros:Rental specialist Marquis, was polite, professional, overall he was one of the best I have seen in a long time.
Cons:I had a great rental experience, to start my vacation my drive was hassle free. my trip was wonderful, my return of the car was hassle free too. Oh yeah Hertz even provided a Lyft ride to get me home.
Pros:They found another facility for me to rent from.
Cons:I booked the car 4 or 5 hours before pick up and was never given any notice that they may not have a vehicle to rent. Then I had to drive across town in rush hour traffic to try to get to another hertz before they closed. I made it with only 2 minutes to spare.
Cons:The car I rented smelled very strongly of cigarettes and still had ashes in it. I called Hertz to inform them of this, and the women working was aware of the cigarette smell. I'm not sure why we were given this car if they were aware of the smell. The women told me she'd give me a discount. My card was charged the full amount with no discount, and when I called Hertz back to tell them this she told me they'd call back in four days when the manager was back from vacation. I still have not received a discount or a call back. I also tried to call Hertz customer service and basically got transferred from different departments because they said they couldn't do anything. I will not be using Hertz again.
Pros:The fast, convenient and efficient service
Pros:The staff was very nice.
Pros:really nothing unfortunately. Only the price was better than other competitive trucks but I wish I had chosen another one.
Cons:The truck both inside and outside was incredibly dirty with empty water bottles and dirt lying around. The truck wanted to shift to the right so we constantly had to keep the steering wheel to the left (alignment issues). Inside of the cabin was so noisy because the rubbers around the door and windows were torn. It was a very uncomfortable and UNSAFE drive and I did not appreciate the service.