Zihuatanejo Car Rentals

Nothing corresponded to the agreement: neither pri

Pros: unfortunately there was nothing to like

Cons: At arrival: after waiting about 1 hour to serve 2 clients- the manager explained that they no longer had the car of the same category. He proposed a car of a lower category but Refused to lower the price to reflect a car 2 categories below the one ordered. I will specify that I am referring to categories and not specific brands or models of cars. I asked for an upgrade as they did not have the category I reserved 3 months before, but he refused. He said I could wait until the next customer brings back the car of my category (he claimed in about 30 minutes- but obviously their was no guarantee this would be the case)- so obviously after a 15 hours trip- and another hour in line- I was not willing to accept to wait for a maybe... Out of pure fatigue I accepted the car 2 categories lower, and was delivered a battered- old and dirty car, with barely enough fuel to reach my destination- about 30 miles away. He even said I should return the car with the same amount of gas, i.e. not completely empty, but just about.While driving with my wife and kids I felt the car was not safe nor serviced and it worried me to go over 40 mph. Even though I did NOT want insurance- being insured at various other levels- he Forced insurance and other taxes and the cost went from 90 usd advertised to 372 usd- wihout a choice. I expected to pay more than 90 usd, but this is more than 400% higher.Thinking back on this event I should have refused the car- but I guess I was too tired to think straight after my trip.

Pros: Staff was friendly and helpful

Cons: What I was charged was not the same as what I was told and what was on my rental contract. While it is an overage of just a small amount ($9.00) I have never had this happen with a car rental company before and thus will never rent with Economy again. Also, the "conversion fee" from USD to pesos was highway robbery as the USD is very strong and peso very weak.

Pros: Economy personnel in Mexico were helpful and friendly.

Cons: Kayak needs to be up front with its customers about Mexico's MANDATORY insurance for rental cars. It adds A LOT to the rental price! Eric Stimson

Cons: Rented for an agreed price, arrived and the mandatory "new" tax makes the price 5 times the quoted price!!

Nightmare rental car experience.

Cons: Economy quoted a price on kayak ($70-something total) and we confirmed our reservation. Upon arrival, Economy said, no actually, you must pay this and that, forced to add at least $25 per day to our rate. We ended up being charged $316, but having already paid our reservation on kayak, we couldn't back out without losing that money. The car was supposed to be "intermediate" but nope, it was quite a bit smaller. When they didn't have a car of the size to fit the small surfboards we brought, (& the whole reason we got intermediate size) so they simply ripped out the back seat, creating a hole between the truck and the back seat compartment, sheet metal exposed. After trying to get the right car and being constantly given the run around for 3 hours, it was getting dark, the airport was closing down and we were close to getting stranded. We had heard there were some dangers to being on the road after dark, so we were pretty disappointed in the situation, to put it kindly. Kayak, we recommend you cease your relationship with this rental company - they would immediately be shuttered were they here in the usa. A total rental car nightmare.