They claim the beds are queen, but I'm sure they are smaller.
Very good now, should be excellent when renovation
Newer rooms, such as those on the 18th floor with no carpet, great views and excellent beds. Plus the staff is very likable and helpful. Their complimentary airport shuttle is great, I accompanied my wife to her 1am flight and the driver returned after she was checked in to take me back to the hotel. I didn't even have to ask, he offered ti do as soon as he heard what our plans were.
The rooms with carpeting (sorry, even newer carpeting is gross). They also have some rooms with no view at all, in fact we were initially given a room for an earlier stay that had all the exterior glass frosted, so you could see NOTHING. We asked for a different room (on 18) which they happily provided. - I suggest asking for the 18th floor when you make your reservation. They are currently remodeling, so I'm hoping that they upgrade all the rooms to the (simulated) wood flooring they have on 18 and get rid of the tired carpet.
It was not well kept, our room was outdated
The staff, specially Ingrid at the front desk, made sure my stay was very comfortable. Kudos to the management.
The costumer serviles is not good
Seamlessly blending comfort and functionality, Courtyard Guatemala City is a prime spot to stay during your lengthy vacation or short business trip. Our new hotel is less than 3 miles from La Aurora International Airport and provides easy access to Aurora Zoo and the U.S. Embassy. Get a good night's sleep in your spacious room or suite, or stay productive with the help of our ergonomic workstations and free Wi-Fi. Unwind on your plush sofa as you browse through the TV's international cable channels. Head to our on-site restaurant, Centro, for a delicious meal paired with a cocktail. After fueling up, work on your exercise goals using the cardio equipment and free weights of our 24-hour fitness center. Hosting a business gathering? Reserve one of our six contemporary meeting rooms to make a lasting impression on your clients or colleagues. Whether you're in town to be productive, or simply discovering The Land of Eternal Spring, enjoy your stay at Courtyard Guatemala City.
Policies vary by room type and provider.