Holiday Inn Express London Gatwick - Crawley

The hotel was further from London than we had planned, but the excellent rail service from Three Bridges station and the easy walk to and from the hotel made it not an inconvenience for daily travel up to the City and following our stay to the Gatwich airport. The room was relatively tight for three (compared to similar HI hotel rooms in the US and Canada) but it DID have A/c (which in a heatwave was a godsend). The housekeeping of the room was well maintained. The breakfast food was consistently excellent, and additional food and drinks were readily available from a late-open small market just minutes away.

Having a self-service laundry washing machine and dryer at the hotel would be of great benefit to guests as the only option provided was a VERY expensive off-site per-piece priced laundry service.

The staff were friendly and helpful Room was convenient

Expected it to be closer to the airport. It says 5 km away and took us about 20 mnts to get there. Would be nice to offer a shuttle

the friendlyness of staff and excellent service xx

nothing, was perfect

The hotel was clean, room was quite spacious, clean and with good proximity to airport parking with free parking. The hotel was within walking distance to Crawley centre and there was a Harvester just outside the hotel.

Value for money. Location.

Friendly, clean, good breakfast

None

Staff were friendly nd helpful at all times z

Good value for the money, clean room, good breadfast, free newspaper, nice tv, helpful, failrly friendly staff, good location to the train station to London.

You know, I would have to dig to find them, say for instance, the eggs and sausages were not hot, hot, they were well warm - but this is not a complaint, it is the reality of the situation and I am so thankful to have a breakfast. There was not room safe, but we didn't leave any valuables in the room anyhow. Oh, no bus service to the hotel.

Clean and tidy room, good choice and standard for the 'continental' breakfast. Coffee very good, for a hotel. Hotel staff very helpful when the electronic door lock failed to work.

Room walls thin... very noisy! Couple next door. Pillows very uncomfortable The electronic door lock failed locking us out.

Good price and decor Very near rail station Very good breakfast Value for money motel!! Good shower

1 tv Station seletion poor. Normal 1-5 station bbc itv etc about 4-5 sport then the rest seemed to be movie selection which had to be paid for a sure money maker for motel company given that there is a great many free channels that could be included 2 No heater in bathroom, and as there is air extraction it makes it cold 3 We were only given 1 'card key' and have to insert card into a card reader that lets you have power to room hence when one leaves the room and takes card key to go out for a meal etc all power is cut off, so room goes cold....not good 4 No info in room regarding local eating venues 5 No radio/ alarm clock by bed 6 No spare blanket in case of cold etc 7 As the motel shares parking with Harvester eating venue there may be on busy nights a lack of parking