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|"Free coffee and kind staff."||(in 4 reviews)|
|"Friendly and helpful staff."||(in 18 reviews)|
|"Clean and good breakfast."||(in 8 reviews)|
|"This was a terrible hotel."||(in 5 reviews)|
|"The room was not so cleaned."||(in 11 reviews)|
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Noisy and room smelled of cigarette, staff unhelpf
Location is OK. Not too far from where stuff happens (main station mainly), but not a particularly nice area by itself.
The room we were given smelled very strongly of cigarette. We immediately complained but the only member of staff there at the time told us the hotel was fully booked for the night so we couldn't switch rooms. He said he'd get back to me once he spoke with the owner, but he never contacted me, neither by phone or by knocking on our room. We ended up sleeping with the windows open, but the smell was still there throughout the night. The air in the hall was much cleaner than that of the room. You get what you pay, I guess.
Almost very good, except...
Quiet, very clean, coffee available in the corridor, nice greeting staff, affordable... bottle opener in the room :)
When we booked, we were not asked if we wanted a breakfast included. In every single hotel we were the days before, all breakfasts were included, so we forgot that in this one it wasn't the case. The asian girl in charge of cleaning the dining room waited for us to start our breakfast to ask for our "breakfast card". Obviously we didn't have it. So she became VERY UNFRIENDLY, asked for our room keycard and went to the reception desk. When she went back, she just gave us our keycard back, without a word or even a smile. We would have appreciated a request for this breakfast card BEFORE we entered the room. We felt like we were trapped, after feeling that we committed a crime. Too bad, so far it had been a very pleasant stay.
I arrived at 9PM, and I got the key for the last and in the morning booked/confirmed room. When I arrived at the room the door was open, the bed used, and the towels on the floor. Becuase this was the last room the very friendly recepcionist applogysed a couple of times, and called for a roommate (who was already at her home). 50 minutes later I room was fixed. I hope not to have this delay in check in (anywhere) often, but at least they solved it as good they can. And hey, wrere people work, mistakes can happen. If you dont work, you dont make mistakes.
Quickk and simple procedure.
It was a nice one night stay. A clean and welcoming hotel, friendly staff, very good breakfast. I recommend it!
Everything was fine...
With a stay at Hotel Residenz Düsseldorf, you'll be centrally located in Düsseldorf, within a 15-minute drive of Konigsallee and Duesseldorf-Hafen. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. Self parking (subject to charges) is available onsite.
based on 508 reviews
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Reviews about Hotel Residenz Düsseldorf
Most Popular Landmarks
- Goethe-Museum 0.9 km
- Königsallee 1.2 km
- Hofgarten 1.4 km
- Kunsthalle Düsseldorf 1.5 km
- K20 1.5 km
- Marktplatz 1.7 km