Good to know
|Distance to city centre||1.9 km|
|Nearest Airport||Durban King Shaka Intl|
|Distance to airport||13.8 km|
Time of year
Show reviews that mention
|bed comfortable||in 7 reviews|
|breakfast was good||in 34 reviews|
|cards re activated||in 2 reviews|
|enjoyed my stay||in 12 reviews|
|gateway mall||in 23 reviews|
|gateway shopping||in 5 reviews|
|good hotel||in 37 reviews|
|location for a good||in 57 reviews|
|new room||in 62 reviews|
|room door||in 13 reviews|
|room service||in 7 reviews|
|rooms too small||in 21 reviews|
|shopping centre||in 4 reviews|
|staff are very friendly||in 65 reviews|
|took a long time||in 13 reviews|
The decor was beautiful. Clean and comfortable rooms. Comfortable bed. Customer service was excellent. Location right across Gateway Shopping Centre. Really had the best stay in this hotel and will definitely book again.
Needed more cupboard space.
I like the setup of the room .
Services for room service.
The room was really nice and cozy and the location was great
The fact that our phone wasn't working we actually had to go to reception to ask for help all the time when we needed something
The view The professional services by the staff The quality of the rooms And the food
The pool was unavailable due to renovations
The food was great
I called in at 9am and asked for an early check in, I was told that its not possible and I understood. I then went with my partner and my friends to the hotel at 1pm we filled in forms and we were told the rooms are not ready yet which we still understood because It was not 2pm yet. We went into the mall nearby and came back at 14h20, we were told the rooms are still not ready!! I was livid! I had traveled 7 hours from Rustenburg, we were tired needed to take a shower badly and rest. I was very disappointed with how slow the hotel took to make our rooms ready. We were then given a complimentary breakfast as a way of saying 'sorry' but the gesture was really late as I was already fed up by that time. The other thing I noticed that the Indian manager (tall guy- i did not take his name) only attended to Indian and white guests at the restaurants. We had dinner the 1st night and breakfast in the morning and on both occasions he would go to whites and Indian's tables and pass us by. On the positive, Isaac the waiter was very friendly and helpful
Edging the KwaZulu Natal Coastline, Protea Hotel Fire & Ice! by Marriott Durban uMhlanga Ridge offers luxury accommodations in a coveted location. Experience effortless relaxation in a variety of accommodation types, all of which include complimentary Wi-Fi, in-room safes, writing desks and complimentary bottled water. Immerse yourself in the resplendent natural beauty and rich cultural heritage of Durban and enjoy great location near celebrated attractions. Savor perfectly prepared dishes for breakfast, lunch and dinner at our hotel restaurant, featuring a scenic outdoor patio. Stay fit in our fitness center and refresh in our sparkling pool. Celebrate and succeed in our adaptable event venues, enhanced by exceptional planning and catering services. Located across from Gateway Theatre of Shopping, just minutes from the beach and Moses Mabhida Stadium, Protea Hotel Fire & Ice! by Marriott Durban uMhlanga Ridge sets the stage for unforgettable experiences.
based on 1,525 reviews
Things to Know
- Friendly service
- Great shopping
Policies vary by room type and provider.
Reviews about Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge
Most Popular Landmarks
- Gateway Shopping Centre 310 m
- Umhlanga Lighthouse 1.9 km
- Umhlanga Rocks Beach 2.3 km
- Umhlanga Lagoon Nature Trail 2.6 km
- Moses Mabhida Stadium 12.2 km
|Durban Virginia||5.3 km|
|Durban King Shaka Intl||13.8 km|