Convenient, clean, good location
Ease and comfort.
We had no running water on arrival,but we did get to check in a little early.
Clean comfortable terrible check in
Beds are comfortable, room was large and clean.
Check in was terrible, the counter person didn't give us all the information and our room wasn't ready
Family next to us was loud
They comped us to a larger room free of charge. Great service at front desk. Good discounts at the attractions if you buy then at the desk. Comfy beds and very clean.
Not much to complain about.... the decor is a little dated but I kinda liked the cheesy 80's design.
Two of the girls from our group were stuck in a broken elevator for over an hour.
Had asked for a king bed only got a queen
What you pay is no where near the value. Over priced
Fantasyland is a convenient stay for the whole family. While my kids were at the water park (passes r cheaper at the front desk), I was able to shop (don't expect any great deals at this mall). My family also enjoyed the theatres. The rooms are large, comfortable and clean. I had great sleeps on the bed.
With so many families there for the Taylor Swift concert, I was surprised the hotel didn't arrange a shuttle to Rexall Place. We ended up having to leave a day early so we lost money on our booking thru Kayak. The hotel didn't offer us a reduction for our next stay
Hard with a baby
We had no place to put a baby with a crib and they had no cribs...
The convenience of being connected to the mall.
Wasn't informed of the construction prior to booking, rooms looked out dated and beds uncomfortable and old for what you pay. There is always an incredibly long line for the elevators! The staff were friendly but not near enough vallet/concierge staff! They always looked stressed and wouldn't let me bring my own luggage to my room! Instead they wanted me to leave it in he front entrance unattended and they would bring it up when they could .... Not a chance!
The location being at the mall is excellent.
Feels old, with poor staff.
The internationally acclaimed Fantasyland Hotel inside of West Edmonton Mall is a one-stop destination, where imaginative decor, culinary expertise and one-of-a-kind theme rooms join together to create a vividly unique guest experience. It has been listed as one of the top 10 most unique hotels in the world.
Based on 2,362 reviews
Value for money
Policies vary by room type and provider.