The staff especially Brent made every efforts to provide us with a great experience and accommodation even though kayak reserved the wrong room from the original reservation.
Kayak over sold and caused us to waited an extended period of time while the staff had to frantically move people around in Oder to give the correct room, like we booked, since we had two young children. I tried calling the kayak help line but the help desk personnel were hard to understand, that only added to the frustration since we had just drove 5 hours to the site
Paying for the Pool
The pool area was amazing. Great view of the beach (across the road), beautiful landscaping, swim-up bar, very clean, obvious attention to detail. Especially appreciated the adults-only area. The pool area justified the steep price in spite of a very average room.
The room was perfectly acceptable, but unremarkable. It was well-kept enough, and the decor was modern. But the rooms showed its age in the ceiling and walls. Although huge, the room was not well-designed. There was only a single hook in the bathroom and no towel bar of any sort. The appointments looked as though they belonged in a smaller room. For the steep price, I expected more of the room.
will never stay here again
Bed was extremely uncomfortable and room was not clean and had damp musty odor. Had to call desk to have room cleaned after our room was skipped. Had to call again to have sheets and towels delivered. Lots of young staff but no supervisors to handle problems were available. Pool was small and dirty. High Price doesn't not mean better service. Stay somewhere else!!!
worst hotel experience ever
the terrible customer surface. the unsafe overly heated rooms for our children. the fact that I still have not received a call back from jake the manager since the night we arrived. we were verbally promised a comp but this has not occurred. our dozens of calls have not been returned
This hotel was amazing! It met all expectations and then some. The room was updated, and well appointed. Views from the 15th floor were incredible and nearly 360 degrees. The lobby was equally amazing. The pool was our favorite part. It was well heated and comfortable. The air temp was in the high 50s, and we stayed nice and warm in the water. The staff was equally amazing. Angelique (pool staff) was equally charismatic and attentive! She paid special attention to my kids and made the trip even better for them. Overall, a great trip.
No refrigerators in the room
The view, staff were very friendly
No makeup mirror in bathroom, additional counter space in bathroom. Very nice but expensive.
The pool is great . The Itialian restaurant was a huge hit with our son saiid the pizza was amazing.
He air condition was super loud and could not sleep. There were roaches in our room.
Very nice hotel, ok staff, exaggerated breakfast &
Overall this was a very nice hotel. We stayed on the 16th floor which is considered their VIP floor. It was nicer then the others. Party of the resort is made up of condos which makes the hotel appear bigger then it is. The food at the bistro was amazing. HUGE portions! The room service was ok. Not the most friendly staff. The pool was really nice, heated and lit. Great swim up bar.
The staff at the front desk were not the friendliest. Very short and easily irritated. There is a resort tax/fee on almost every purchase. Also the snacks that they mention on the VIP levels are merely bottled water and candy. The breakfast is muffins and coffee. Not really a balance for the buck.
Will stay again
I like how everything was close by and loved how they were able to quickly change my room
The long wait to talk to someone at the front desk every time.
Beautiful view and very comfortable room in general.
We happened to get a room with no hair dryer, but I'm sure they will take care of that.
The resort was great , but I wished they had informed people on their website the pool was closed. That was the main reason we chose that hotel. The staff was great and we were shuttled to he Hilton next door to swim. Rooms comfortable as well.
When you stay at The San Luis Resort, Spa & Conference Center in Galveston, you'll be on the beach, just steps from Fort Crockett and 4 minutes by foot from Galveston Island Convention Center. Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Galveston? This resort has 40000 square feet (3716 square meters) of space consisting of a conference center and meeting rooms. A cruise ship terminal shuttle is provided at no charge, and self parking (subject to charges) is available onsite.
Based on 3,455 reviews
Value for money
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