|Top route||Denpasar Bali Ngurah Rai to Jakarta Soekarno-Hatta Intl|
|Top airport||Jakarta Soekarno-Hatta Intl|
On air services are excellent. The Garuda Lounge at Terminal 3 Soekarno-Hatta International Airport need to have special management attention in cleanliness and the service quality.
I hopefully cancelled this flight and will get a refund. I am disappointed that you did not stop alerts about this flight and seem to think we went on it. It doesn't seem like your company communicates well internally. Also from my end, I hope you have some clout to resolve things. That has to be part of the package you offer. Thank You, William Ashley
At CGK, need to walk from one gate all the way to the other gate to board the plane. Which makes me wonder, why can’t we just gather at the correct gate in the first place?
Excellent service onboard.
Boarding from gate to airplane very hot
Pros: Comfortable seats
Cons: Cabin was very warm for a long time. Boarding could be more organized. Food - fish for main fish and tuna salad. I like fish, but really?
Pros: The seat was comfortable enough.
Cons: Boarding is disorganized. Food wasn’t heated properly so the fish just had coagulated oil coating it.
Pros: Departure and arrival on time. Pleasant, attractive and efficient crew. Decent choice of entertainment for domestic flight. Baggage delivered after only 15 minutes of arrival at baggage belt. Overall great!
Cons: Passengers push from the back to leave the aircraft and don't like to allow you to enter the exit line so you also have to push your way in. Very rude and sad most travelers are so impolite.
Pros: Everything was on time.
Cons: Entertainment and especially food
Pros: Crew pelayanan bagus
Cons: TV nya mati. Turun di tengah parkiran, naik bis.
Pros: Crew is professional
Cons: The interior in the air craft need seriously to be refreshed.
Pros: The plane was 3 +3 so it was small. The flight crew were sweet.
Cons: The movies were limited,. There was no vegetarian option, only meat. The food was pretty basic and pretty bland.
Pros: Crew was great
Pros: The crew did a great job, seats were ok
Cons: the food was not eatable
Cons: Flight departed one hour late due to late arrival. There should have been more information updates provided to waiting passengers at the airport.
Pros: Flight was just 10 minutes late so not bad. Smooth flight with courteous flight crew and attractive flight attendants. Great choice of in flight films. Watched 2!
Pros: Crew was better
Cons: Improve food quality. Garuda is moving backward in quality of food.
Cons: Food can be better.
Cons: It's impossible to contact them to arrange infant seats, their HK office phone number rings out and isn't manned and the other country offices keep on redirecting our queries there. They also changed and cancelled our flights 6 times.
Pros: Crews are friendly
Cons: Delays should be reduced
Pros: Food was nice
Cons: Small plane, crew did not help with trouble lifting putting bag in overhead compartpent (almost fell on heads), passengers with children and elderlies were not boarded first though blasted on speakers at start of boarding at gate.
Pros: Big plane, excellent entertainment on seat, excellent food, nice crews.
Cons: Passengers with children & elderlies should be boarded first for priority, for strict implementation.
Cons: Flight GA321 was delayed in Surabaya for almost 3 hours. We came as transit passengers from Denpasar to Jakarta as our final destination and stranded in Juanda airport.
Pros: Crew was good on flight and food was delicious.
Cons: Weather delays but worst was that crew staff couldn’t notify us of times. Caused me to miss work today and had 2 major delays to and from
Cons: It was ok
Pros: The snacks, staffs and the seat were amazing. Garuda never fail me.
Pros: The flight was in time. Boarding didn’t take long. Crew was friendly and worked fast distributing snacks for a 25-minute flight. In-flight magazine is informative and colorful.
Cons: Phone check-in until 1 hr before departure would’ve been helpful.
Pros: Seating was comfortable.
Cons: Different selection of food.
On board Garuda Indonesia flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Garuda Indonesia assistance team will most likely ask you to pay extra for checked luggage.
Garuda Indonesia offers direct flights to 50 cities in 11 different countries. Jakarta, Denpasar, and Surabaya are the most popular cities covered by Garuda Indonesia.
Garuda Indonesia concentrates most of its flight operations in Jakarta.
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