Good location. Clean.
I wasn't told that i was being put on the pet friendly floor when i checked in. The hotel also allows people to leave their pets unattended in the room,this is a recipe for a barking dog.Only requirement they leave a cell # to come back. Major oversigh
My stay was fantastic the rooms are clean.Desk clerk was courteous answered all my questions.When I needed something done or ask any questions they had answers and brought what was needed.Breakfast bar great could order your eggs anyway lot of other items
The location was great. Walked to everything in town
The Hot tub
The location on the parkway is great. In walking distance to restaurants, but not in the busiest part of town. Very close the the entrance of the National Park.
Very dated. The room needed updates, especially the walk in shower. It was like a locker room shower. The morning we were leaving I found a bed bug in the room.
The staff was very friendly.
Unfortunately the room was not very nice. The room was quite small and the bathroom had water stains and rust on the ceiling. Also, the shower curtain rod was about to fall off the wall. The closet door didn't close because it was made wrong.
Location and staff
Need more variety at breakfast
Refrigerator didn't work. Called Maintenance. Came and turned it up. Stated we've had several problems with it. Still didn't work like it should. Unfriendly staff, charged more for room than was quoted. Won't be back
I like how close it was to all the restaurants and shops.
The furniture was old and had stains on it. I did not sit in the livingroom because it looked dirty. It is over priced for the room quality. The bedroom was nice compared to the living room. Shower had bad water temperature.
Air didn't work and it was very noisy like walls paper thin and room smelled like a wet dog smell. Staff was friendly but I've stayed at better places for the money but it was fair
Cleanliness, ask for towels didnt received them til 8hours later.
Really nice rooms. Walking distance to anything in Gatlinburg.
I didn't like how to hot breakfast was set up. Very unorganized and inefficient to the point where we got our of line all together and bypassed the free meal.
A stay at Black Bear Inn & Suites places you in the heart of Gatlinburg, within a 15-minute walk of Ripley's Aquarium of the Smokies and Ober Gatlinburg Aerial Tramway. This hotel is 8.4 mi (13.5 km) from Dollywood and 0.1 mi (0.2 km) from Smoky Mountain Brewery.
Make yourself at home in one of the 130 air-conditioned rooms featuring refrigerators and microwaves. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.
Enjoy the recreation opportunities such as an indoor pool or make use of other amenities including complimentary wireless Internet access.
A complimentary hot/cold buffet breakfast is served daily.
Business, Other Amenities
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and an elevator (lift). Planning an event in Gatlinburg? This hotel has 2500 square feet (232 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Policies vary by room type and provider.