Urban Dream Granada Hotel

Convenient to all Granada Hot spots, clean and tidy room with powerful hot shower.

The Staff on reception were very rude. We had forgetton our passports as we live already in Spain and they were very very unhelpful. They just shook tier heads at us saying No, No, No. Luckily we managed to get our passports and they gave us the key to our room. On check out, they messed up the bill, with no apologies and no 'thank you for staying with us' etc. I was really offended because we had kind of splashed out on a more expensive hotel (expensive for us) and as a special treat to my boyfriend but in return I was embarrassed and wished I had chosen somewhere else.

The rooms were modern and beds very comfortable. Breakfast was good. Liked the location being slightly outside the main town area. Current building work is not the fault of the hotel and did not affect our stay and was not noisy

Apart from breakfast there were no obvious food and drink facilties - this would have enhanced our stay. Our TV didn't work and could not be remedied during the stay. Reception staff were helpful but not overly forthcoming. For being a Junior Suite the room had no view !

Clean hotel rooms. Didn't use any other facilities and didn't know anything about them!

The man at reception was very rude, unhelpful, uninformative, and basically made us feel very unwelcome!!