Holiday Inn Express & Suites Los Angeles Airport Hawthorne

Reviews

Pros

"Clean and close to the hotel." (in 9 reviews)

"The room was great!" (in 20 reviews)

"Great beds, nice pool, helpful staff" (in 21 reviews)

Cons

"Would.NOT Recommend this hotel at all 0 Stars!!" (in 4 reviews)

Show reviews that mention

+

Good

Jan 2018

7.1

Soft bed and pillows

Got to sleep in, breakfast was decent.. kinda basic n cheap, but it was ok. Staff was nice, except the lady at the front desk, she was so rude when I asked a simple question for the newspaper!

Rude lady at the front desk.
Excellent

Jul 2017

8.5

Not bad

Room was clean , bed was comfortable , and staff was kind

Water pressure was a little weird still got the job done fine
Excellent

Feb 2017

10.0

Very nice room, comfortable beds, lovely and clean hot tub and pool. The cinnamon rolls are always AWESOME!
Poor

Jan 2017

2.0

Didn't Stay, they took my money anyways...

My honeymoon flight home was delayed and whenever i realized we wouldn't make it to the hotel that night I called to cancel. Was told that the rate was non-refundable. I am a Gold IHG Rewards Club Member and am pretty unhappy with their indifferent attitude towards their customers. I have NEVER had a problem like this before, hence my continued patronage to their hotel chain... so I'm not sure if this was a site-specific policy or a Holiday Inn hotel chain policy. But it sucks. It is truly bad business. Definitely rethinking my brand loyalty.
Excellent

Dec 2016

10.0

great hotel

Good price, clean, nice, friendly staff, convenient shuttle, nearby restaurants, very comfortable.

no complaints
Good

Aug 2016

7.4

Location was great

Very thin walls could hear ppl in next room. Whom was liud
Good

Aug 2016

8.0

Same variety of breakfast items everyday
Okay

Jul 2016

6.0

Week long stay at Holiday Inn

The room was pleasantly cleaned daily. Adequate workout room. Weekday staff was pleasant and accommodating.

I PRE-PAID for a week and upon arrival was told there were no more rooms available for that which I PRE-PAID. After much discussion, they found a room. The room key kept deactivating, even though it was no where near our phones. Around July 4th - it is a VERY busy hotel, lots of large families. For us, overall, it was too far out from Santa Monica, however, there is a shortage of mid-range hotels closer to Santa Monica.
Excellent

Jun 2016

10.0

Great hotel!

Free parking Free breakfast Comfortable soft beds Close to airport Close to activities
Good

May 2016

8.0

Not bad.

all inclusive.

Not a very good area.
Excellent

Feb 2016

8.8

Everything was comfortable, the breakfast was good

That the pool closed early
Excellent

Sep 2015

10.0

would stay again

Hotel wass very clean & all the staff was very nice and courteous. Free breakfast was excellent- no waffle maker but there was a wide selection of everything else and a selection of teas which you normally don't see at any other hotels. There is some family friendly fast food locations very close by & parking garage was also very close

Nothing to complain about except the rug in our room was stained so we wore shoes in the room the entire stay.

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.