Hyatt Place Herndon Dulles East

Reviews

Pros

"Very big rooms; nice breakfast." (in 43 reviews)

"clean, updated décor, friendly staff." (in 27 reviews)

"The breakfast was great." (in 27 reviews)

Cons

"One of reasons we booked this hotel was of shuttle service to airport." (in 3 reviews)

Show reviews that mention

+

dulles airport

microwave in the room

close to dulles

airport shuttle

free breakfast

airport breakfast

runs once an hour

pool was closed

free internet

spacious room

friendly staff

location shuttle

hot water

new hotel

Excellent

Oct 2017

10.0

All of it

Nothing
Good

Aug 2017

6.2

Airport shuttle

The rooms were very spacious.

We had to wait over an hour to be picked up by the airport shuttle. We called several times but we're not able to reach anyone at the front desk. We finally had to call the reservations number before talking to a real person. Even after speaking with someone we never saw the van. We were finally able to get a nearby hotel van to give us a lift to the hotel. This is especially disappointing because we called ahead to let them know when our flight would be arriving.
Okay

Apr 2017

5.7

Hyatt Place Herndon disaster

Staff was EXTREMELY rude and disrespectful. I had a late check in, I called in before hand to make sure my room was held and not overbooked. The lady on the phone was rushed and said "yeah no worries we got you taken care of" When I arrived same lady said we overbooked you. Then told me to go next door to the Sheraton which was $40 more expensive.
Okay

Mar 2017

5.4

This was a great location, convenient to Dulles Airport and the companies I needed to visit. A shuttle is provided to and from the airport, and to local businesses to the hotel.

The rooms were furnished with "well worn" 60's era furniture, uncomfortable beds, and loud air conditioners.
Excellent

Jan 2017

10.0

Great hotel . great staff.
Mediocre

Dec 2016

4.0

The staff sucked and the hotel had all kinds of problems, will never stay there again!
Excellent

Sep 2016

9.4

Clean. Good free hot breakfast

Pool was closed in evening on weekday. Not a big deal. Very nice place nonetheless
Excellent

Sep 2016

10.0

Will stay here again when I visit DC

Rooms were big and clean Breakfast has quite some choices of food and was included with the room. Free wifi!!! Location was great not far from the Dulles airport

We waited for a while for airport shuttle because they work with Sheraton, so pay attention to Sheraton airport shuttle when it comes so you don't wait forever...
Excellent

Aug 2016

8.5

Great location and updated

It is a great location in reference to the airport and the surroundings. They were eateries nearby and great places to take a walk if you're into that. The rooms were updated and very practical. They were also spacious and I love the options for connecting to the 42 inch TV. The bed was comfortable as well.

The location is being developed and there is construction across the street which can be noisy.
Okay

Jun 2016

5.7

Great for No Frills Dulles Access

Proximity to Dulles Int'l Airport Free shuttle to airport beginning at 5 a.m.

No amenities - I needed Tylenol/Ibuprofen badly, and there was no small shop or convenience store in the hotel. Coffee and breakfast not available until 6 a.m. Bare-bones Front desk had sign stating that their representative was out delivering something, and he was out front smoking a cigarette, peering through the window at those who were waiting to be helped.
Good

Feb 2016

8.0

The hot breakfast was great. The room was very clean and spacious.

The pool was closed the first day we were there. The shower pressure is very weak.
Poor

Feb 2016

2.0

Run Away

Nothing. The best I can say is it was dry and the snow was not in the room.

Parking lot not plowed, very poor English spoken by staff, noisy families everywhere and my credit card # was used in a fraudulent transaction several days after my stay, at a facility very close to the hotel. I can only assume the # was stolen during my stay when i used the card at the hotel.

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